We bought our house on the Mapesbury estate through Cameron Stiff twenty years ago and have just sold it with them again. Stephen McNicholas was instrumental in smoothing out all the bumps in the selling process and provided both a steady hand and attentive service throughout. Would highly recommend them.
Guy turned up and announced there had been 'a mistake' and were only out a mere £1500 a year. The price difference wasn't the issue. We'd been in contact with the agent twice today and nothing had been mentioned at the time. I don't think this is reflective of someone I'd trust.
I have rented my flat in South Ealing with Winkworth for over 5 years. The initial letting process & subsequent contract renewals have always gone smoothly & I liked that they used an independent company for the check-in/inventory. They also manage the property because my landlord lives abroad. Mina, in particular, is fantastic - she responds quickly & will always go over & above to resolve any issues. When I look to move again, I will not hesitate to use Winkworth, if possible, & would definitely recommend them to others.
Managed to secure 2 good tenancies at asking price before the others had even started viewings
We have just purchased a flat from Haart in Wembley Park.
We found the staff there very friendly and helpful and felt very comfortable dealing with them. Ahmad and Qais were especially helpful ensuring that all our questions got answered. Ahmad ensured that we got viewings at a time convenient for us, and was well versed in the lease details of the properties, something that some agents seem to struggle with on the spot. Once the offer was accepted, Qais constantly followed up with the solicitors and the vendors and ensured that any issues holding up the sale were unblocked and the whole transaction kept going otherwise there was a danger that one of the parties was going to pull out due to legal delays. Nadine also made regular contact and helped the whole deal move along. Haart in Wembley Park get full marks for communication and customer support. Unlike other agencies that sometimes can take days to get back to you, by which time you have lost interest and moved on to look at other properties, the staff at Haart were always available to talk to and answer any of your questions. If at any time they were busy with other customers then they would always return our calls soon after.
To us, good communication like this made all the difference and made us feel valued. We would not hesitate in using Haart again for a purchase or even a sale, and would recommend them to others - especially if you are thinking of selling a property, as we have seen for ourselves, they really work hard and put maximum effort in to getting properties sold. - Mr & Mrs Ali
the most incompetent people in the earth work here!!!
Have used Churchills for circa 10 years for both sales and rental properties. Enjoy a friendly and professional service that goes the extra mile and allows peace of mind. Highly recommended.
Initially friendly and helpful but once youve signed the paper work you can forget any kind of decent customer service.
Customer service is a joke
Telephone manner (If you can get hold of them) is disgraceful especially when they call you.
Management and communication between staff is near non exhistant.
The customer is not number one in this amature run branch of Churchills i hope the other branches are not like this.
If i could give them one less star i would.
These guys did their best to ensure we could rent the place we liked and we found them to be honest and reliable. Compared to some other agents they are much easier to work with. They tried hard to make things work for us and we have been very happy in our new home.
Yesterday I got in touch with this agent to arrange a viewing in a property in Ealing, W5. viewing was with Rebecca McCarthy. I run into the rush hour Hanger Lane traffic and was delayed a few minutes, I attempted calling the offices to notify of the situation after several attempts to an number that was on VM. Finally I got through to them 10 minutes before I arrived for my 6pm appointment.
I was caught up in at least 1 hour traffic to do this viewing.
Rebecca McCarthy a supposed lettings negotiator has left the property without notifying me that she was leaving after I had contacted her office of my delay. I had wasted 1 hour in traffic to turn up to this viewing and the agent had just disappeared!
zero effort by this agent and zero communication!
a time waster at best and that property was empty, such a big effort from the agent and If I was the landlord of 8 Westbury Road, W5 I should look to instruct an agent that bothers at least and not one that disappears from viewings!
Rebecca is great, very passionate and patient. I will definitely recommend Foxton because of her
Unbelievable experience. They promise us a clean property but they gave us a flat totally infested by cockroaches, in a very bad conditions, unfit for human living. Even in the inventory check there is a pic with a cockroaches. They decline every responsability and when I said that based on the contract the property had to be perfectly clean (professional cleaning) and fit for live they answered me that I could let the flat in the same condition at the end of the contract.