Putting your family home on the market is a terrifying prospect for most people and we hadn’t done it for 36 years.
John Hooper visited us quickly and was encouraging and optimistic. We judged him to be the best of the agents we consulted.
He prompted us sensitively and courteously through what we had to do, putting us in touch with an excellent solicitor and other services as we needed them.
He constantly reminded me that I was the customer and had choices, whilst at the same time offering good advice at precisely the right moments, without ever making me feel pressurised.
John was always easy to contact, was generous with his time and his staff attentive and obliging.
His honesty, sincerity and sensitivity to our specific needs and preferences left us completely satisfied.
Absolutely dissatisfied with the service received. I had my property rented out by Hoopers. The tenants destroyed my home. When it came for the Hopper’s Agent to prepare my case to escalate the deposit dispute to the DPS. He misread the form and didn’t send in all the evidence. I lost the case and now out of pocket by over £2k....
13 months ago we listed with Foxtons Willesden Green after our valuation with Oliver.
To be honest we had already listed with 4 other smaller agents initially having avoided Foxtons as they were so large. But once we listed we saw the difference in service and dedication from Oliver and his team.
Every agent was pleasant and relaxed to work with and wow did they get viewings booked! It was very impressive in the Brexit depressed market.
By January, Rebecca had found the "THE buyer" who she knew would sign in time. She was relentless in her efforts to get this sale and she did!
The thing about Foxtons is that they were always fun, friendly and easy to work with even when perhaps I was not. They worked SO hard and never gave up.
I am going to miss speaking to them.
We just moved into our new flat this week and without Oliver and Rebecca this would not have happened. (our new view attached)
Many many thanks!!!
Completely inflexible. For a firm in their industry I? would expect them to be more savvy on negotiations.
Blair has been extremely helpful, professional and kind and has gone out of his way to find the right home for us. He really listens to his clients to find what it is they want and goes above and beyond the call of duty.
Thank you so much Blair, you are a star!!
The worst experience we've had with an estate agent. We arranged to view a flat at a certain time. We had to call the agent to see why nobody came at the appointed time. We were assured they were on their way. We waited 15 minutes before anyone arrived. Eventually two young women arrived without explanation but did not have the keys. They said someone else would be arriving and they knew nothing, as they "only work on Saturdays" as if that explained it all. The next woman arrived, by this time twenty minutes late, with another client. She walked right past us with no explanation nor apology and proceeded to enter the building with the other client. It appeared as if she expected us to follow her in. In the circumstances we had no inclination to do so and we left, having wasted a journey and at least an hour of our time on a Saturday afternoon.
Foxtons were very prompt and supportive service. I would highly recommend my agent Rhushabh Shah as he was very through, well mannered and supportive gentleman. well deserved 5 stars
Made an enquiry and specified my budget and requested no time wasting. Before arriving for the viewing, I requested photos and prices of the property. I was then taken to viewings with properties which were way above my budget and I was subsequently insulted that I could not make a higher offer. I was informed that a higher offer had been made but the property is still on their website. I was also taken to a property which I had already viewed before and was told that the price was £1250 when in fact it was listed for £1150. Appalled by their level of desperation. Will make a formal complaint to the regulatory body as taking advantage of ordinary people is part of their daily routine. Their staff are not just rude but also skillful in making up information to their advantage. They will most likely reply denying everything.
Great service form start to finish, very professional and customer focused staff who handled all aspects with superb efficiency and often went above and beyond in order to keep things on track throughout the whole process as well as keeping my updated the whole way through. I would have no hesitation in recommending Camerons Stiff & Co to anyone looking to either buy or sell a property
Absolutely appalling service from Camerons Stiff. Incompetent to say the least!
Amazing customer service from James & Hollie. Really went out of their way to make the moving process comfortable and stress free. Would definitely recommend them to other friends moving into the West London area.
The staff here are amazing. The sale wouldn't have gone through without them going the extra mile. Harry in particular was very helpful through out the process.