The JA lettings team particularly Alex and Leigh provided great service when letting our property. The first time we have let our property and the guys made it a seamless easy process and we look forward to letting with them in the future.
Sofia was great! Professional, nice and friendly!
Just don't think it is fair to ask a holding deposit of 500£ to make an offer not even knowing if it's accepted. Pushing requirement but that's the company not the lettings agent
On time, well dressed and clarifying everything
Sofia is great!
Very diligent and fair. Really helped us (as buyer) to reach reasonable compromises with the Seller in a constructive and efficient manner. Am very grateful for their hard work.
After having seen something like 60 flats with other agents I finally got to the point with Knight Frank as I they understood my needs and did not waste my time visiting other random properties. This was great!...
On the other hand... the aftermath was quite painful/annoying unfortunately.
The information received from the Agency revealed to be really imprecise on some aspects of the technical features of the flat (even though reportedly passed by their clients), definitely demonstrating some quite shallow technical knowledge which one would not expect from a name as Knight Frank.
We sold our Putney house in a difficult market. The property was in superb condition and had been empty for around 6m when we approached Winkworth. Having had the property on the market with another agent (and one with a very good "brand"), we were frustrated at the lack of progress, or even feedback of any sort, and decided to switch to Winkworth. We felt that Russell and Flora were very objective and realistic about discussing price expectations and, critically, were unafraid of passing back feedback - positive or negative - such that we could recalibrate the offer and get the job done. Most important by far for us was their commitment to provide timely and complete feedback on all viewings and basically "keep us in the loop". In this respect they did a first class job, and in a market where various business models are aiming to "disrupt" the agency model, we can only say that in this case the fee was well-earned and paid with pleasure. Superb job all around and let's face it - when the market is easy, stamp duty is low and "everything" is going up it's not difficult. When it's more difficult to effect a sale, it's time to bring in the professionals and pay them to work hard and get the job done. Highly recommended.
It’s unbelievable how arrogant and unprofessional the agents was! I would never recommend them to my worst enemy! Poor and unprofessional approach to the clients.
We were very lucky to find a house that KFH had on the market. Jack one of the letting consultants was very good at keeping us in the loop with everything and ensuring things were moving in the right direction and now we are in our lovely home - we are very lucky students!
I have always managed my Saturday viewings so that my schedule is properly arranged. Unfortunately I have been waiting at one property for more than 15 mins without anyone contacting me. I called the office just to find out that this property is under offer!! No email, no phone call or voice mail to let me know about the situation before that. She asked me whether I still want to view the second property as booked with the same person and I agreed. I have been waiting at the front of the property for awhile which is fine. I asked about the details. She said is Illegal to tell me how much for service charge and ground rent. She will email to me later. Noticing my shocked face..She asked “any problems?”(With a serious face) - I do not see any point of arguing with her. Until now I have not received any email from her about the details of the property as promised. I have wasted a lot of time with someone that is unprofessional and has an attitude problem! I definitely not deal with this branch anymore.
P.s.Basic manners is important. Please learn how to say apologies or sorry - it would be appreciated more than saying
My partner and I had a fantastic experience with KFH Putney. We were shown some seriously amazing properties and would have been happy with any of them, but were especially lucky with our current flat. The entire process is incredibly well organised and the team are all very good at what they do. A very big, and especially appreciative shout out to Jay who we cannot say enough good things about! Amazing to work with, very easy to talk to and all in all the best letting agent we've met to date! Thanks ever so much Jay :)
Louis was extremely helpful, and was able to ascertain what we were looking for and found us the perfect place as soon as he became aware of it - meaning we were able to get the flat before it even went online. We were very happy with the service we recieved from Louis.
I've bought and sold twice through James Anderson and wouldn't hesitate to recommend them. All the team members are very helpful and engaging and keep you posted with regular updates and realistic appraisals about what to expect from the market. They have unrivalled local knowledge. Both as a buyer and a seller I found them very friendly and good to do business with.
Totally not a good agency. Not helping on time they olny work for a Landlord not tenants. Total rubish. They do not tell you the truth when you having a view whether the house has such problem and once you move in they just delay so long time. They do not care tenant's right.