My brother had recently died, the Country was just emerging from Lockdown and I, being the only beneficiary of my brother’s estate had to find an efficient, thoroughly professional and effective estate agent. Some years back when selling our house in First Avenue we had employed James Anderson and found them to be well organised and methodical. I decided to offer the job of selling the house to Michael Britt, Sales Manager for the East Sheen branch. I was not disappointed. Within a couple of weeks, having got on with the sale very quickly and efficiently, Michael and his team had found an enthusiastic buyer. This was not an easy property to sell as it needs a complete renovation from top to toe, plus the fact that the estate would be going to Probate which inevitably slows the whole sale process down. However, Michael and his team were proactive in keeping all parties informed at all stages, never pushy, but with just the right tone, he kept everyone on side and positive. From a personal perspective, I found Michael’s confidence and reassuring manner a huge comfort, enabling me to believe that all would be fine, which indeed it was! I cannot recommend Michael and the team at the East Sheen office of James Anderson highly enough.
76 days ago
"Ripping off optimized" is the opinion we ended with regarding James Anderson estate agents. We have rented in England for 11+ years, in and out of London. The one year spent in a flat managed by James Anderson was remarkably a worse experience. Hence this review.
Summarizing some highlights:
· About two days prior moving into the flat, James Anderson tried to change the agreed to terms of the tenancy and increase the rent! We were obviously vacating the previous place and had nowhere to go. It was extortion.
· The rented flat was in fifth floor of Deanhill court in East Sheen and accessed via a lift. The lift started breaking down frequently, which meant we had to use the service access stairs on a regular basis. These stairs are outside the building and was not safe for our kid. We asked to move out of flat before the end of the tenancy period. But James Anderson held us to the full term. We agree that was the contract. But our opinion that James Anderson could have been more considerate.
· When it came to advertising the flat at the end of our tenancy, they advertised using outdated photos (more than two years old) and information (e.g. claiming the oven used daily for a year as new). A James Anderson representative stated advertising with such outdated photos is not legal but a “grey” area.
· It took James Anderson more than seven weeks to return the undisputed amount of the tenancy deposit!
· Our opinion that James Anderson made unfair claims on the tenancy deposit. This lead to a disputed claim which was later handled via a dispute resolution service.
· The produced checkout inventory was clearly doctored. This was obvious as it contained photos taken at a much later date from the end of the tenancy!
Apart from comments stated as opinions, other statements above are in our email conversations with James Anderson and their advertisements.
Ripping off optimized - our conclusion about James Anderson estate agents.
1824 days ago