4th Dec 2023 (15 weeks ago)
Updated 04 Dec’23 2200
Today I have been told by Foxtons that they have kept 75% of the rent for the first month, and crediting the 25% to my account….this when I clearly told them a month ago that I do not need their Tenant Management services…also no one even cares to give me a call to tell me that’s what they plan to do with my money as if it’s their own money…appalling service….feeling slightly helpless as they get my rent currently…have now decided to involve Solicitor, and also lodge a formal complaint to THE PROPERTY OMBUDSMAN. I am hoping they can help me here, will keep you all posted.
@Sophie I don’t think you take complaints seriously, there is an email thread going on from last 5 weeks, and all I do daily is send you a chaser and give you guys a call to get things moving….no one has given me any call this far….this is how you operate I am afraid….still I have fwd’d you the whole email thread.
The very fact that you are responding to a 1* review after 8 days explains the level of your service.
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Updated 30 Nov'23 after a call with Foxtons at 1545:
Been 4.5 weeks, still waiting for Foxtons to complete all formalities. I am having to keep calling them everyday, to get things moving, and when you call them the arrogance on display with some of the agents is hard to believe. Without a call, you wouldn't get email responses.
Stay away for any tenancy management, that would be my humble advise.
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First Review 26 Nov’23
Sale of the property was handled by Foxtons, which I would say went alright. But they manage the tenancy too, and this review is specifically on transition from Sales team to Tenancy Management team, and the delays to handover the property to the new owner (me).
Been 3.5 weeks after completion, and I have chased them at least 15 times (on phone & email) but it is yet to be handed over to me (new owner). I was very clear from the outset that I don't require the tenancy management services at the cost they were offering, so dont quite understand the reason for such a long delay in handing over the property, especially when they dealt with the sale so should have warmed up the tenancy management team that this is coming and been proactive rather than responding to constant chasers.
As it stands today I still don't have any view on when this would be handed over.... Read more