30th Sep 2024 (25 weeks ago)
Absolutely horrific experience. AVOID AT ALL COSTS. We stayed in a property of theirs for 12 months and it was horrific.
A few things that happened;
-Our heating didn't work, someone came out to fix it and actually made the issue worse, it began leaking water everywhere causing damage to some of our personal items and tripping the electricity to the flat. A second repair was completed a few days later but the pressure was raised so much that another repair man came out to look at it and said it was impossible to lower the pressure and we should avoid using the heating as the resting pressure was three times higher than it should ever be. He couldn't even manage to bleed the radiators properly.
-The floorboards in the ensuite had rotted away due to a historical water leak and I was advised that the toilet would sink on one side, the man inspecting told us that all properties are in disrepair and he was unsure if he would be back to fix it before the end of our tenancy. He never came back, this was six month into the tenancy.
-Our fridge broke. They were insistent it was our fault and would only find a replacement if we turned it off for twelve hours and then switched it back on and waited for twenty four hours to make sure it wouldn't come back on. It didn't. It took six days in total to have a replacement.
-Constant harassment insisting that my flatmate hadn't paid rent. Every single time she has already paid, some instances she had paid double and it would always take them a ridiculously long time to confirm they had the money, that they had double what they should, and then return what they weren't owed.
-A viewing took place whilst I was away for the week, when I left I had used a coloured toilet cleaner in the bowl ready to be washed away on my return. When I came home after the viewing my toilet was used, not flushed, and the person had clearly had an upset stomach.
-Black mould in the bathrooms.
-Dirty upon move in.
-Initially refused to give us our deposit back as they said we had destroyed the flat. Once presented with their own itinerary and photos of the state in which they left it, they returned all our money and never contacted us again.
-We moved out at the end of July. We gave them our final meter readings so we would no longer be responsible for paying bills. Tomorrow is OCT 1st and I have just recieved an email that I owe for gas and electricity from Aug- Sept. They have moved the meter readings to a different company but left the bills on my BG account so I cannot alert BG that I no longer live at this address.
HORRIBLE company, terrible people. We were paying way too much money for such a disgusting experience.... Read more