A great experience with Reside. Steven was always happy to make time to work through the options and made the whole process much easier. Would highly recommend!
1st Jun 2019 (2 years ago)
This agency is absolutely horrible. They charge hundreds, if not thousands, of pounds for literally everything. Beware of the hidden fees. They like to charge you fees that are not even mentioned in your contract. Some of the people working there have no manners and no customer services skills whatsoever. Contacting them is useless since they won't try to resolve your issue or even apologise for any inconveniences and will make you feel like you've done something wrong instead. When something needs to be fixed in the flat, they take months to send someone over. They make excuses that their contractors are too busy. Even when the contractor was supposed to arrive, he didn't come and didn't even bother sending a message. I don't care if the contractors are busy or not. From my standpoint, I'm just getting a bad service. Why would landlords even bother paying you a monthly fee? You're not doing what you're supposed to do.
24th Aug 2017 (4 years ago)