The entire team at Greene did a fantastic job in assisting us in the sale of our property. Particular thanks should go to Peter Gobey who gave very useful advice and was clearly balanced in his approach to all parties involved in the sale, whilst ensuring we were comfortable and satisfied as the seller. Greene's model that provides dedicated support to progress the sale once agreed was particularly useful, and Bonnie Pooley was particularly useful in playing that role for us. Many thanks!
Booked an appointment and confirmed to view a property with one of the staff named Patrick.
However, when I arrived at the property, Patrick did not show up. When I called him again, I was told that he could not make it and had to send someone else to cover. The cover person does not know well about the property. The property shown to me also does not match what they listed on the website.
This is not professional at all.
We saw other agent showing customers the same development. The agent came on time with a lot of detailed information. What a contrast! How I wish I had contact the other agent.
KFH provided an amazing customer service and helped us massively with our flat-hunting. Martina is the best lettings agent I have ever met, and I will absolutely contact KFH next time I need to look for a flat. Top notch agency.
Nacho Acin Pozo
We were able to rent a property through this branch. The property was made available on the correct date as per our requests and the staff were very friendly.
However, it was a very unorganised and unprofessional process and we were charged fees that our previous real estate did not charge us. We weren't given information about the property even though it was requested.
I normally have very low expectations with the agencies in London, but I have been pleasantly surprised by Hunters professionalism and interest, in particular with Shaquille Campbell, who took a time to understand my needs and what I am looking for, and He did not waste my time showing me flats that did not match my expectations. I will work again with hunters and Shaquille.
Great with the sale itself - seems to be a smooth operation on this front.
The moment keys are handed over, they become hopeless.
More communication, lazy and unaccountable.
If you really like the property which they have on their books, go for it but bear in mind that you are in for a rough ride.
I had a great experience with the guys at West hampstead. My.property was only.on the market with them for a few months and managed a great sale for me. They were always very helpful and organise.
Foxtons have no consideration for tenants whatsoever, and charged us outrageous fees for doing next to nothing. The moment we had signed our contract, they stopped answering our questions, and when our landlord repeatedly breached our contract, they sided with him again and again because he was the one paying them a monthly fee. When we finally managed to get out and they were required to show people around the flat, a member of staff stole a set of keys from the dining room table that they had no rights to, leading to a panic because we believed they had been lost.
This branch are only interested in whoever can bring in the money - and unfortunately, that is the landlord and not the tenant. The staff are generally brash, pushy and remind me a great deal of used car salesmen. I wouldn't sign with them again for any property, and am thrilled to be away from such a rude and unhelpful company.