Dean at Greene & Co was an absolute pleasure to work with – he assisted us throughout the entire process of our purchase and was really helpful and easy to communicate with. I would recommend him 100% if you’re looking for a property. Thanks so much!
Booked an appointment and confirmed to view a property with one of the staff named Patrick.
However, when I arrived at the property, Patrick did not show up. When I called him again, I was told that he could not make it and had to send someone else to cover. The cover person does not know well about the property. The property shown to me also does not match what they listed on the website.
This is not professional at all.
We saw other agent showing customers the same development. The agent came on time with a lot of detailed information. What a contrast! How I wish I had contact the other agent.
Dillen was very helpful and very prompt in his communications always. Thanks to him I completed on a property in South Hampstead within 8 weeks of offer acceptance. While he was on holiday for a week during that period, his colleague was also incredibly helpful.
We were able to rent a property through this branch. The property was made available on the correct date as per our requests and the staff were very friendly.
However, it was a very unorganised and unprofessional process and we were charged fees that our previous real estate did not charge us. We weren't given information about the property even though it was requested.
It was an absolute pleasure working with Jaison at Hunters on the sale of my flat in West Hampstead, he was very professional, efficient and quick to respond - would highly recommend him and the agency itself!
Great with the sale itself - seems to be a smooth operation on this front.
The moment keys are handed over, they become hopeless.
More communication, lazy and unaccountable.
If you really like the property which they have on their books, go for it but bear in mind that you are in for a rough ride.
I had a great experience with the guys at West hampstead. My.property was only.on the market with them for a few months and managed a great sale for me. They were always very helpful and organise.
Foxtons have no consideration for tenants whatsoever, and charged us outrageous fees for doing next to nothing. The moment we had signed our contract, they stopped answering our questions, and when our landlord repeatedly breached our contract, they sided with him again and again because he was the one paying them a monthly fee. When we finally managed to get out and they were required to show people around the flat, a member of staff stole a set of keys from the dining room table that they had no rights to, leading to a panic because we believed they had been lost.
This branch are only interested in whoever can bring in the money - and unfortunately, that is the landlord and not the tenant. The staff are generally brash, pushy and remind me a great deal of used car salesmen. I wouldn't sign with them again for any property, and am thrilled to be away from such a rude and unhelpful company.