Great service. I dropped in for some guidance due to not purchasing in the area before and to get a feel of the some of the estate agents in the area.
The service at Entwistle Green was great, the most helpful agency I visited, very knowledgeable staff happy to share their information. I look forward to finding a property with them.
433 days ago
I would choose 0 star if there is. It is such bad experiences. It is for entwistle green and also for the Countrywide company. We had a buying experience, but had to withdraw the offer as there is no updates from the vendor for a long time. Why I would give 0 star. First, Entwistle green always picks up the call after we call more than 5 times... never pick it up before that. Second, they never call us back as they promised us. For example, I asked for the updates from the vendor on Monday, and they said I would call the vendor and gave you a call back. Then I would expect the call from them ... but then I will never get it back and have to call them again on Friday or Thursday. I really do not understand this. Even the vendor did not pick up the call, they should call us back just let us know. It is so easy, but they never do it. Thirdly, the vendor is in chain, but the second day after the vendor accept our offer (the vendor has not found their house yet), entwistle green asked us to pay non-refundable 400 pounds for the solicitor fee (I found it is not normal after we worked with other agents). We used their solicitor, but we should not use their solicitor. If you have to buy a house from entwistle green, do remember not to use their solicitor!!! We got to know later from other agents and friends that only after the vendor found their house, it starts to move further, such as find solicitor and mortgage, but before that no one should ask for the payments!!! As we did not have any experiences, we thought it was normal to pay that money. We got the lessons, but hope we can help others as well. And suttonkersh and entwistle green are both from contrywide company. Staff in suttonkersh are very responsive and helpful, however, entwistle green seems to be there to show how good suttonkersh is.
285 days ago