The sale turned out to be rather more difficult than usual and over an extended period, however throughout this time my queries were always answered fully and courteously by the team. Call backs were always returned promptly which is becoming rare these days. My special thanks go to Ben Wallace for his tenacity in securing the sale and for always being available with sound advice at every stage. I shall certainly recommend your services to my friends.
3rd Aug 2019 (2 years ago)
Mislead from the start, and was given false information through out our purchase and was let down several times.
Once completion was finally made 7 months later, we got given 1 set of keys when there was meant to be 2, which was fine at the time as Cooper Wallace said they'd sort it for us - after asking several times and was unresponsive to the last message I had sent - still to this day we only have 1 set of keys, and as far as we are aware to this day the keys are with someone else and not actually the seller himself.
I found for first time buyers Cooper Wallace was very unprofessional and hard to work alongside, which was a shame considering all the other reviews seemed positive which is why we chose to use them in the first place, however the experience was the complete opposite - maybe we just got unlucky!
I would not recommend this company at all and would certainly not use them again.
17th May 2020 (1 year ago)