I have asked Manson's to look after my property, which needed some work doing on it prior to letting it. I couldn't ask for a better service, they have organised all the work and managed it. They keep me informed on progress and communicate when necessary. I would no hesitation in recommending them if you are looking to have someone manage your property.
1445 days ago
All landlords, don't use Mansons as your agent ever. I rented my property out through them using their fully managed service and they were a complete mess to deal with for the most part of two years.
After my first tenants checked out, I visited my property to find bedding (with mold growing on it), clothes, furniture, personal items like earrings and to top it all bongs in my flat.
This is after Mansons claimed to have completed the checkout process. I was furious to find all of this along with my flat being very dirty throughout so it was clear Mansons hadn't done their job of managing my property.
Having paid them extremely high fees (they charge a ridiculous amount to landlords compared to other good ones in town), I expected them to at least clear the items out, get a full end of tenancy deep clean (they claim to not do deep cleans at the end of tenancies - is that acceptable as a landlord to you?) and withhold the tenant's deposit to have all of the items left my them in my flat removed at their cost - Mansons didn't do anything about this.
I complained about this and they promised to improve but they didn't do much afterward.
After a painful start, the got a second tenant in which was ok but Mansons could have been more efficient - this tenant was keeping pets in my flat despite permission being denied - all it took me to identify this was the pet hair I could see on my sofa's. Mansons could have just visited the tenant and verified this at anytime - but believe me, they are plain lazy.
The biggest issue I had was with my third bunch of tenants in which Mansons recommended them despite them barely scraping through the referecing - result - rents didn't arrive on time, Manson's couldn't do much about it and once again after check out when I visited my property, it was dirty, with rubbish under one of the beds along with used condoms and wrappers. More than 30 nails hammered into the wall, furniture and bedding left in the property, a broken bed - which mansons say it broke due to the tenant sitting on it - it was a solid wood framed bed and not easy to fall apart.
In addition to this there were clothes left in the washing machine by the tenant. Would you not expect an agent to clear all of this out using the tenant's deposit and get the property deep cleaned?? What sort of management is this?
I know Mansons may try to respond to this review and contradict all of this but I have pictures and proof of written communication with Mansons that I can provide if anyone reading this review wishes. I'm already claiming for a management fee refund and escalating my complaint to the Property Ombudsman.
Believe me and don't use this agent. They are just bullies trying to extort more money from you and don't really care about your property at all. In particular, Cindy is a real disappointment to deal with and unpleasant to talk to. This firm has no idea what customer service means. Nick Manson who is the owner of the property will find time in a few minutes to go and do a sales valuation of the property but will not meet up with you to discuss any of these complaints. That's how they try to fend off responsibility.
Do yourself a favour - go to another agent to get your property managed. Current landlords with Mansons - make sure you check your invoices received from Mansons and go check your property - I'm confident you'll find discrepancies in what they say and what they do.
Feel free to contact me if you need any evidence regarding any of the above. Giving them 1 star because can't give any lower. Current and potential tenants also beware - no idea how they may treat you if they're treating landlords this way
1361 days ago