2nd Mar 2024 (26 days ago)
I recently had an experience with this agency while in the process of purchasing a property that I feel compelled to share. Our journey to buying a home was unexpectedly disrupted on the very day of
the scheduled exchange of contracts. Despite prior agreements, the top of the chain, who was not directly the agent's client, made a last-minute decision to change the exchange date. After some back and forth, they reverted to the originally agreed date, only to decide on the day of the exchange that they would not proceed, leading to the collapse of our sale.
While I understand that the unpredictability of property chains can sometimes lead to such outcomes, and this situation may not directly be the fault of the agency, I was disappointed with the level of support and communication provided during these critical moments. The agency's approach felt dismissive at times, clearly prioritising the interests of their client, my seller, over mine. This experience has left me feeling uncertain about entrusting this agency with the responsibility of handling future property purchases. I also feel that the agency should have known and warned our seller regarding the top of the chain as this person has quite a reputation in the area.
To prospective buyers, while each experience is unique, I recommend ensuring clear and open communication with your estate agent and being prepared for the complexities of property transactions.... Read more