Mansons are an absolute cut above the rest in North East estate agency. I first had the pleasure of meeting the team 13 years ago when I was a first time buyer and searching for my first home. Although I ended up buying through private sale, I was so impressed with the agency that 6 years later when I needed to rent this house while living abroad, I went straight to Mansons without question. The management service I received during my three years overseas was outstanding. Having strangers live in your home while you're over 5,000 miles away in a different continent could have been a very stressful experience. Instead, I felt utterly secure in the knowledge that Nick, Debbie and the team were taking care of everything. When the odd problem arose, they went above and beyond to resolve things quickly and kept in regular contact throughout. Now, 13 years on, I have been seeking somewhere to rent in Newcastle. I found a house I liked and was so happy to see that Mansons were the letting agent. The fact that the property was being let by Mansons was the deciding factor between this and another similar – if not slightly more suitable property. Knowing that Nick, Debbie and the fantastic Kirsty would be taking care of everything sealed the deal. I can’t recommend this agency enough. It’s so important to trust the people influencing your home life – whether you are renting, selling or buying. Mansons are top choice in any scenario.
623 days ago
Worst tenancy ever despite an amazing flat!
We didn't mind paying more than £700 fees for a 6 months contract as we have been promised premium service. Unfortunately the service offered was almost non-existant, we had to wait 2 months for the oven to be repaired, we had 3 flooding incidents (hence no water available, terrible smell, no shower, no dishwasher, no wash machine...) handled in a shockingly poor maner with no consideration for the inconvenience this caused us. As a result of this we had to leave the property for ten days in total. We have been asking for a rent abatement and the only answer given for the past 5 weeks is that they can't reach the landlord... It is clear that once you signed the contract and paid the fees their job is done.
Also I totally agree with the review below from another user: "Not to be trusted. Would not be surprised if some of the positive reviews on this site are by members of their own staff. Strange that the positive reviews are on the same day or only a day apart?"
1946 days ago