Thank you so much to Claire for her amazing service. We sold our house with Pearsons and I feel we had a fantastic experience. Claire was really responsive and helpful, she kept in touch with me throughout the process and make everything a little less stressful! Many thanks to Claire. (From Isobel Clark)
84 days ago
It is with great shame I'm having to write this review. My wife and I booked a viewing with them and we were told we could arrive early if we wanted to, which we did. The door was open but no one came out, however, could hear someone talking inside and when I shouted through the open front door, a gentleman popped his head around whilst on the phone and indicated he will be a couple of minutes. We waited for 15 minutes and then decided we were not going to wait any longer to view the property out of principle and disrespect which we felt was shown to us. Whilst driving away, which he could see, he ended the call and came out to commence the viewing, which we declined.
What worried me was that the vendors front door was left open and we could hear everything the estate agent was saying on the phone. If I was the vendor, I wouldn't have been too pleased to have my front door open to the world for over 15 minutes. Also, the estate agent didn't have any respect for the privacy of the person on the other end of the phone - this is worrying, especially if they are discussing personal details.
There was no respect or courtesy shown and it is not something people should accept. Granted, the viewing was booked for 2.30, but why phone to say we could turn up early if the estate agent wasn't in a position to show us around?
Customer service training is needed for the gentleman who showed us around and also data protection and protecting client privacy issues need to be addressed.
One of the worst customer service experience from an estate agent I have ever received. It is my belief a great disservice was done to the vendor of this property by the agents instructed to sell on their behalf.
643 days ago