We have used Truepennys to find a rental property. The staff have all been really friendly. Olivia in particular has worked so hard and been very efficient with all of our requests. She’s made our move easy and has been a pleasure to deal with.
18th May 2021 (23 weeks ago)
I’m still waiting for the £130 that were taking unfair and without my approval.
You already agreed to return this money because you know the agency did not have the right to take it.
I want to receive this money transferred in my account or cash or as a check I can collect from the branch.
I DO NOT want to provide a copy of my ID AND my current address as you asked because it is not necessary and I prefer not to disclose to you my new address.
Also, I would welcome the opportunity to view /read the “good reviews” the other 2 tenants gave to your company.
I also expect the company to return the money deducted from the deposit for the professional cleaning unless a receipt from a cleaning company having that date can be provided.
I have reason to believe the agency is using this as an excuse to charge tenants at the end of the contract.
I remind you, the professional cleaning was not present at the beginning of the tenancy and the property was left in clean conditions, was no need for professional cleaning.
I also believe you post wrong information regarding the company.
Truepeny has 3 branches: Dulwich, Charlton and Greenwich, it is the same company, different branch and this the official site of the company.
All the above information are correct and I believe you do not have the reason to contact a solicitor as you worn me .
8th Nov 2018 (2 years ago)