I've just completed on the sale of my flat with Truepenny's and found their service to be brilliant. Connor helped us with the sale and was both reassuring and efficient, giving regular updates and advice where needed. I would recommend Truepenny's and use again in the future
140 days ago
I had a very bad experience with these so-called property consultants with a lack of honesty and transparency from the start. The estate agent didn’t have a clue what he was talking about when he showed me around a property I was interested in and I found his and another agent's phone and email etiquette absent and at times rude and condescending. I decided to put forward an offer on the property as I liked it regardless, but I received mixed messages from these agents on my offer, each telling me different things about what the vendor wanted and making me question their ability and join-up as a business. I was then told my offer had been accepted and sent a memorandum of sale but then SILENCE. I had to repeatedly call them – they promised calls back which I never received and my emails went unanswered. I eventually had to find out from their lettings agent of all people that the seller had withdrawn. In my case, it seemed there was no trust or usual business-client relationship between Truepenny’s and the seller and no care from Truepenny’s as to how they treat buyers. Their incompetence caused stress and a difficult financial situation with my mortgage advisor and solicitor. I never received a call or email from Truepenny's following up on what was an absolutely shambolic experience. Having now read other reviews on here, I suspect they might have been lying about my offer being accepted all along.
254 days ago