We were so happy to change agents to Acorn and a big thanks to Chezney who was nothing but professional and friendly throughout our sale. He was always on hand to keep us up to date with everything, I would definitely recommend.
Literally the most incompetent estate agents I've ever dealt with. They gave us the wrong keys on the day we moved in. If you can't get that right, there really is no help.
I am a first time buyer and purchased a flat through the Forest Hill branch of Pedder. Sarah was very helpful and communicative throughout the process; when the sale was at risk of stalling she ensured both parties were happy to ensure a successful completion. Thank you for your help!
Really great to deal with for a flat purchase. Leon the legend went the extra mile and made it all happen. Highly recommend, ask for Leon..!
Really disappointed. Completely overvalued my propety from the outset and lured me into a false sense of security. Constantly showed people round who weren’t interested as they didn’t fit the criteria, simply to hit their viewings targets. Genuinely feel like I lost out on ££££’s as a result of going with them in the first place. Only slight positive is that the people themselves are nice enough and I was met with politeness, even when I told them I was going elsewhere. In my experience it really paid to go with a local agent, I’d urge anyone selling in Forest Hill to do the same.
I had exceptionally good service from Daniel Manfredi at Sebastian Roche. Daniel was extremely helpful in pushing things along when they were getting sticky on the buyer's side, thinking around problems and keeping the lines of communication open. He went beyond the call of duty to oil the wheels of this transaction and was always on the end of the phone or email when you needed him. Most estate agents stay out of the picture once the memorandum of sale has been posted, but Daniel was there all the way through to the end, hand-holding my first time buyer when she was wobbling, as well as giving me support in my negotiation tactics. He certainly earned every penny of his fee! A thousand thank yous for getting my sale over the lane after a tedious and frustrating, 22 week sale!
I wouldn't even give a single star to them, bonkers, they have wasted my time and they couldn't even find a buyer for my property. They were keep lying especially Donovan, who is a shy fox. Please don't trust them.
Stanford is an amazing agency, as they offer a bespoke service to landlords that I have never experienced before. They are honest, reliable and committed to excellence!!!! Alex and David are great professionals who I felt I could trust from day one. Very happy to have given them my house to be managed and have all intentions to continue to do so. They made my life super easy with the rental process, which w
has been very smooth.
I have never used an estate agent, agency or indeed property management company that have pushed charges of such high value on to me, as the tenant; charges often buried within contractual clauses, both at move-in, during the tenancy and at move-out.
At move-in we put down a £200 deposit to secure the property and take it off the market; standard practice which I am used to, however that deposit then transformed in wording upon acceptance of the contract to a non-refundable fee. This was not taken off the initial months rent or security deposit, this was an additional charge.
A renewal fee of £300 was charged when we decided to stay in the property for another year.
At move-out we are now covering the costs of a check-out agency which Robert Stanfords hire, costing us £144.
Based on my previous experience in renting property, these fees are inflated and often never passed on to the tenant. I don't doubt the legality of the charges, I do however doubt the moral fabric and decency of applying them.
The team at Forest Hill were absolutely incredible throughout a lengthy and complicated sale and purchase. In twenty years of home ownership we have never encountered such sincere, committed and thoughtful estate agents. I would highly recommend them to everyone!
They were professional and viewings were convenient. I always had lots of notice. The fee rates were based on final sale price so I felt they had by best interest at heart. They have a helpful sales progression team that have helped the sale finalise quickly.