The efficiency and courtesy of Ms. A. Locke at D & G on our W11 lease renewal was a total contrast to other agents, who are predominantly condescending, inefficient in documentation preparation and use pressure tactics. D & G are really organized and courteous. I am rather impressed. Never thought I'd write a review like this but there is a first time for everything. S. Shane, Bermuda
883 days ago
I IMPLORE anyone reading this - even if you are shown around a property that appears to be 'just what you've been looking for', to take a moment and think, "is this property so good that I am willing to put up with arguably the worst estate agents in the market. People who are rude, who do not care, who take 18 months to fix minor things that were broken upon the moving in date, who take months to send out a handyman to fix all the broken fittings, who take days to respond to your emails and who ignore your phone calls, and who will never once put the tenant's best interests first."
In brief - I have been a D&G tenant for 18 months. We have complained (sometimes tens of times) about a multitude of issues throughout that time. None have been addressed. We gave D&G a comprehensive list of all outstanding issues 4 months prior to the end of our tenancy in the hope that it would be adequate time for them to address all. None have been resolved.
That is all I can ask. I assure you that I do not write this review lightly.
I also assure you that this is not based off one experience with one individual. It is based off over 18 months of dealings with over 15 individuals stretching from the Balham office through to Head Office, and through all levels of company hierarchy.
This company and their employees are discourteous, standoffish, ignorant and do not understand the meaning of common decency or general professionalism.
Please prospective tenants, do not use them.
813 days ago