From a buyer's perspective: Christian really goes out of his way to make things work. He is a good agent, enthusiastic and uses your preferences to source other properties you haven't thought about yet that are suitable. Very happy with the buying experience.
Terrible experience working with Kinleigh Folkward & Hawyward. Having worked with a number of quality agents over the years, KFH charge the same type of fees but do not provide as good a service as the likes of John D Wood and Foxtons. They did not ensure everything we put in the agreement was completed before our move in, did not inspect the property enough to know it was full of damp, were slow on responses, did not even ensure a professional clean was completed before we received the keys, all of which was in the contract. To get respectable tenants, you need to choose agencies like John D Wood who provide high quality service.
I had dealt with Harry Patterson when buying my property in Battersea from Brixton Haart branch and he was a professional throughout the purchase process. Kept me updated at every stage of process and was very helpful whenever I needed additional information/advice.
I am new to the UK, I am looking to purchase a property and one of their agents inflated the price of a flat to match my budget, literally adding 15k£ to the flat price, hoping I'd make an offer higher than what was expected. Lucky me I went online to check details before I made that offer.
Unfortunately, sadly, not trustworthy to me anymore.
Dominic @ Keating Estates was very helpful and engaged from the outset, verifying before viewing that I was fully aware of the location and that it met my requirements. Excellent service and one I'd recommend.
Well, lets face it, if they have the flat you want you're going to sign up with them regardless of what someone on the internet says. But just beware that they will try to screw money out of your deposit with made up problems (go through your check in report with a fine tooth comb, ours was full of omissions), they will be an absolute pain to deal with over the smallest of things, they will treat you with absolute contempt. Make sure you ask them in advance about any maintenance issues that are outstanding because they won't tell you in advance and then they'll pretend they never knew about it. I've been with a fair few letting agents in London but these were by far the worst. Very glad to be rid of them.
Was very pleased with the level of service we received -- far more professional and result-oriented that other estate agents in the area. Ask for Shelly Spencer if you can, she was wonderful.
Prospective tenants beware. Booked a viewing for a property, when I arrived the estate agent had not shown up. After finally getting through, I was not met with an apology but a rude dismissive attitude. This happened again on another day! If you're going to cancel a viewing, call, text or email!
Zanardi Bahi was super helpful along the whole process, her down to earth nature and professional attitude made us feel so comfortable during quite a stressful time! There was constant communication which made you feel like a priority. I would certainly recommend them when searching for a new property, especially Zanardi who we met in the Brixton branch!
Zanardi Bahi was amazing, she worked fast and also gave us a chance to make editions to our move in, overall she was very helpful and me and my fiancé have found our forever home thanks to her