Jimmy Carr and his team were impressively efficient throughout the process of selling our house, utterly professional, proactive and efficient at every juncture. We appreciate their attention to detail and patience in dealing anxious sellers. We can whole-heartedly recommend them - Jimmy himself and Freya in particular. Thank you! Max and Kelly
Terrible experience working with Kinleigh Folkward & Hawyward. Having worked with a number of quality agents over the years, KFH charge the same type of fees but do not provide as good a service as the likes of John D Wood and Foxtons. They did not ensure everything we put in the agreement was completed before our move in, did not inspect the property enough to know it was full of damp, were slow on responses, did not even ensure a professional clean was completed before we received the keys, all of which was in the contract. To get respectable tenants, you need to choose agencies like John D Wood who provide high quality service.
I listed my place with PurpleBricks and received an awful service (note, do not use them), so I engaged Will Brown from KFH. The whole sales team was excellent. Kept me in touch and tried new strategies which worked. Very professional and nice to deal with.
First impressions were quite good, but as I proceeded with 2 certain members of the team, Rita and Daniel to my disbelief.
Dismissive, rude and don't listen you your needs.
I asked umpteenth times for them to not wear shoes in my home, they still ignored me.
The only strategy they had was to lower the price till I had nothing left to sell, given I set out my reasonable objectives at the start.
They valued it way over expectation, which led to just a footfall of people who weren't interested.
Maybe had of I not encountered the first two negotiators, I might not be sitting here today,
I could see that their bad attitude was reflected around my home.
Rita's marketing was negative and not in line with the property I gave them to sell.
Esta Robinson is so helpful and nothing is too much to ask! An excellent level of service is provided in every dealing with Esta. Thank you for all your assistance!
I am new to the UK, I am looking to purchase a property and one of their agents inflated the price of a flat to match my budget, literally adding 15k£ to the flat price, hoping I'd make an offer higher than what was expected. Lucky me I went online to check details before I made that offer.
Unfortunately, sadly, not trustworthy to me anymore.
I dealt with George from the lettings team who had a professional approach, was clearly very knowledgeable about the local area and was quick to reply to my questions and requests. He understood our requirements very well and helped secure our preferred rental property.
Well, lets face it, if they have the flat you want you're going to sign up with them regardless of what someone on the internet says. But just beware that they will try to screw money out of your deposit with made up problems (go through your check in report with a fine tooth comb, ours was full of omissions), they will be an absolute pain to deal with over the smallest of things, they will treat you with absolute contempt. Make sure you ask them in advance about any maintenance issues that are outstanding because they won't tell you in advance and then they'll pretend they never knew about it. I've been with a fair few letting agents in London but these were by far the worst. Very glad to be rid of them.
Had a really good experience with Shelly, she was very quick at letting us know what was happening and gave us all the advice we needed
Prospective tenants beware. Booked a viewing for a property, when I arrived the estate agent had not shown up. After finally getting through, I was not met with an apology but a rude dismissive attitude. This happened again on another day! If you're going to cancel a viewing, call, text or email!
I had a very professional and efficient experience with Zanardi. From start to finish she was on top of her game with knowledge of the property and the future changes (upgrade). She also helped from an empathetic point of view.
I trusted her to find me the best property and help me close it. Very good service.
Zanardi Bahi was amazing, she worked fast and also gave us a chance to make editions to our move in, overall she was very helpful and me and my fiancé have found our forever home thanks to her