Rachel was absolutely FABULOUS in helping us finding our dream property! Super fast responsive (which made ALL the difference), understood our needs and also guided us to make sure we had a good offer during the process. I highly recommend Rachel for whoever is searching their new dream house! Thanks for making all possible Rachel!!!
Do not use this agency. We have been tenants for six months and never have I been treated so poorly by estate agents. They will sign you, take your money and abandon you. Do not use this agency!!
KFH really helped us with our move from Liverpool to London and found us the perfect flat in the perfect location! Parisa was especially informative, friendly and helpful, could not fault the experience! Would 100% recommend.
The experience at first was really good, we moved quickly and liked the flat given we knew some work needed to be done to it. The day we moved in the place had not been cleaned because KFH forgot! By this time we had been to the local supermarket, purchased £20 worth of cleaning products and started to clean it ourselves, when KFH called they said they can organise a clean but for £265.00.
Since moving in, the mattresses have been uncomfortable, one of the bed frames is totally broken, no one even explained how the transfer of bills work and what companies we need to speak to!
We have put in multiple requests to sort all our issues out which have been listed on multiple emails and chased / called daily but yet, no one actions this and they are "away from their desk"
The journey was smooth at first however, anything after that is the worst service I have EVER received. My family own an estate agency and this is not how things are run! It is terrible, unprofessional, poor and I would think twice before using them again!!!
A very positive experience and exceptional service from Christian Gray, who was super-responsive, well-informed, proactive, clear and straightforward in communication, attended to every detail, and was a pleasure to deal with through a protracted sale process. I really couldn't have wished for better. Highly recommended.
Terrible experience working with Kinleigh Folkward & Hawyward. Having worked with a number of quality agents over the years, KFH charge the same type of fees but do not provide as good a service as the likes of John D Wood and Foxtons. They did not ensure everything we put in the agreement was completed before our move in, did not inspect the property enough to know it was full of damp, were slow on responses, did not even ensure a professional clean was completed before we received the keys, all of which was in the contract. To get respectable tenants, you need to choose agencies like John D Wood who provide high quality service.
Received great service from the team, kept us fully informed at every step. I was impressed with their honesty & how they handled any issues that arose. Lee & the team were very professional, would recommend them to anyone.
EDIT: The 5 Stars review below from Colette Smith is FAKE! She works there, see photo attached. All those likes for the 5 stars are likely to come from employees, DO NOT TRUST THEM.
All the people who work in these agency are by far the most incompetent, rude, and careless professional that I have encountered in my life.
From messing up with your rent to rude emails, going through ignoring EVERY SINGLE REQUEST MADE until you show up in their face they will make you curse the day you phoned up. Our property manger, Ethel, simply ignored our request to get the deposit back for weeks until we showed up in the office. Salespeople do not know what they are doing, they asked us to scan passport 3 times and forces us to do a bankers draft rather than a normal order which costed us more fees. HUGE FEES (980 £ for 2 people!!) which will include stuff like inventory, referencing, non better specified "admin", on the top of the already large "agency" fees.
We wasted a month of our life dealing with Mark, the manager of the property branch, which was acting more like a child than a professional. He simply refused to talk with us when confronted with our disagreement for a retention.
I honestly do not understand how is it possible that such people are still in business. The Landlords clearly have no idea of how bad they are; when we were in the flat a salesperson simply "MISSED" a couple of viewings!!!
Nobody has ever a clue of who you are or what is going on.
The emails sent us by mistake, or just asking for something which did not relate to us (we received private details of other tenants and landlords by mistake) are simply countless.
Don't let mean, incompetent, clueless people handle your stay.
I know it is difficult when they have the flat that you want, but PLEASE do not rent with them!
So far Beresford have been very helpful in helping us to let a flat. Shelly-Ann has been friendly, helpful and professional.
We are really looking forward to our new home, and working with the continuing quality of Beresford.
Worst service I've ever experienced. DO NOT DO BUSINESS WITH THEM. Moved our move in date several times leaving us homeless and out of pocket with no compensation.
Many thanks to Kern for his great service provided through the rental process. 5* service- I would definitely recommend him!
They'r nasty, rude, cheaters and a bunch of twisted liers. never use these horrible cheating idiots at all. We Were dealt with buy the black guy Sherard James who lied throughout, took our money and paperwork plus waisted our time whilst, he had already let the flat to someone else behind our back. To wind us up he kept on lying, threatening and blackmailing us in to making us pay higher than asking price, bigger deposit and longer 2 year tenancy period and demanding us to have no or longest possible notice period while the property was already let and being occupied by another one of his tenants. All that for nothing. Just to earn interest on our money.
He gave us so much assurance that we already served notice on our current land lord and are now fearing having to leave without next one in place, thanks to this horrible nasty guys.