My experience with KFH was nothing but positive. This was in many parts thanks to Christian Gray. He was professional and knowledgeable throughout. In particular, his level of communication and speedy response time to queries was especially important when managing a drawn-out process. He was able to provide me with reassurance through his proactive approach and it was mainly my confidence is his ability to assist in resolving outstanding points that prevented a walk away. Which I'm very glad did not happen! Thanks to Christian and KFH I am now in the process of moving into a lovely flat.
Terrible experience working with Kinleigh Folkward & Hawyward. Having worked with a number of quality agents over the years, KFH charge the same type of fees but do not provide as good a service as the likes of John D Wood and Foxtons. They did not ensure everything we put in the agreement was completed before our move in, did not inspect the property enough to know it was full of damp, were slow on responses, did not even ensure a professional clean was completed before we received the keys, all of which was in the contract. To get respectable tenants, you need to choose agencies like John D Wood who provide high quality service.
Esta Robinson handled our sale and was lovely to deal with - always friendly, professional and great at keeping us up to date (and calm!) with the latest developments.
Do not go through Haart Brixton! The manager jessica was extremely rude, refused to listen, raised voice and hung up the telephone - all unprovoked. She clearly has a temper issue and should not be client facing. They also kept 500 pounds of reservation fee after the landlord dropped out claiming document was not completed in time. This was not the case as all documents were uploaded (even with the managers erratic and constantly changing document requirements) and this was clearly reflected in the web portal. I even receieved a call that the landlord was pulling out before actual application deadline and now she is claiming i did not complete the aplication/upload document and is refusing to refund the deposit. They are clearly running a scam here. Do not use at all cost!
I would like to thanks Pamela very much for all the help she provided us with over the years. This reflects very positively on the impression I have of Keating Estates. They have been established in Clapham Common for ever, and keep on delivering the same consistent customer service.
Well, lets face it, if they have the flat you want you're going to sign up with them regardless of what someone on the internet says. But just beware that they will try to screw money out of your deposit with made up problems (go through your check in report with a fine tooth comb, ours was full of omissions), they will be an absolute pain to deal with over the smallest of things, they will treat you with absolute contempt. Make sure you ask them in advance about any maintenance issues that are outstanding because they won't tell you in advance and then they'll pretend they never knew about it. I've been with a fair few letting agents in London but these were by far the worst. Very glad to be rid of them.
We were very happy with the service we received from the Brixton team for the sale of our house in Camberwell, in particular Will was great. He was always friendly and available, keeping us informed at all times. He maintained good spirits and enthusiasm in spite of a few unsuitable offers and what felt like a pretty extended sale time. He got us the sale price we wanted and ensured that exchange and completion went as smoothly and timely as possible.
I have dealt with a large number of estate agents over the years, for both sales and lettings, and I can safely say that this is the worst service I have ever received. Foxtons live up to their reputation to perfection. I have never paid so much for so little. Save your time and your money and use one of the many good estate agents out there who actually know something about housing, who respond to queries and who actually care about their clients. If you can possibly avoid giving Foxtons your business, then do.
Keating Estates has been extremely professional, friendly and efficient. Zanardi has been absolutely wonderful! She has helped us to quickly find an amazing flat, and took away all the stress.
I had a very professional and efficient experience with Zanardi. From start to finish she was on top of her game with knowledge of the property and the future changes (upgrade). She also helped from an empathetic point of view.
I trusted her to find me the best property and help me close it. Very good service.
Very Helpful. Dom made the whole process extremely quick with minimal effort on our part.
Apparently holding deposits don't mean anything anymore — we paid a holding deposit of £500 only to find out that they had taken deposits from several people. Our offer was not accepted in the end and had to wait til the following week to get our deposit back.