I found Anastassia to be charming and efficient, I would recommend her without hesitation.
19th Mar 2020 (1 year ago)
DO NOT LET FROM THIS AGENCY! Problem after problem after we signed our tenancy contracts. No one seems to know what they’re doing. You would ask one of them a question, go with their response, then once you’ve followed what they said someone else from their team tells you they would never have said that and you’re wrong. After this happened a few times my housemates and I figured we should start recording all of our conversations with them.... and THANK GOD we did! At the end of our tenancy they tried to charge us something like £500 in some sort of fees, but thanks to our recordings as evidence and after having to escalate things to management right at the top of tenancy south they agreed they were wrong.
This was just one of a number of issues.... turning up without warning for viewings towards the end of tenancy, putting up their ‘to let’ sign on the exterior wall to our bedroom at 6:30am, lack of communication with our landlord unless it came to them making money, you call to inform them of something and they don’t pass the message on or add a note to your file... just to name a few. Their fees are also extortionate.
Thankfully we had a really good relationship with our landlord and he helped us as much as he could, and was equally as letdown by Foxtons.
They Do not care for their tenants in the slightest and are only interested in getting as much money out of you as possible. Avoid at all costs.
29th Mar 2018 (3 years ago)