Our experience of Morgan Randall has been extremely positive and in particular Holly Jensen who was our point of contact. This was our first experience of a property search in London and Holly has been outstanding in guiding us right throughout the process. Holly was extremely thorough and professional throughout; from identifying numerous properties which met our requirements to ensuring that all of the details of the contract were meticulously finalised and explained. She has really made our first property search in London easier and more stress-free than we could have hoped for!
I am a landlord and have used Morgan Randall to look after my property, I am sorry to say that they are absolutely useless, they have had many changes of staff in their property management section. They do not bother to respond to emails etc, once they have you tied into a contract they are just not bothered. In our case all they do is collect money and then pass it onto us and have no regard for customer service.
On another note I do feel that their salesmen work extremely hard and are very good to help let your property out especially Jamie however they are badly let down by an incompetent property management section. It is such a shame as I am sure that they lose a lot of repeat business due to this.
We have been renting a flat with Complete for a bit more than two years now.
They are excellent agents, but we would like to say a special thank you to Joana F. who has been our property manager for the past year.
Always approachable and responsive, she is a great professional and an asset for Complete and hence one of the reasons we will happily continue our tenancy with them.
My family can’t be more thankful to her great services and communication.
The worst experience in my life with any agency or any institution.
Many problems before I moved in. Problem from my side always was the most important and one thing which they repeated was that I will loose flat if i do not something...When I was needed them to do something quickly... no, never.
However we finally moved in. Thank for that. But it's almost two weeks after and none of any issued was fixed this time. Main door are opened by fob key. It's HORRIBLE for two people to live with one key!!! still nothing. I have to deal with this alone. There is main procedure for fob for this building which they dont know... I don't have a water in the shower from two weeks. Nothing happened!!!! I beggin them that water is important and the fob...nothing. Since I moved in they dont care. They really dont care about tenant.
I was thinking that agency will be secure and safe solution. That I could trust them more that private person. Now I have completely different opinion.
I am exceptionally happy with the service provided by the staff at David Key Harringay. Andrew went out of his way to sort everything for me, ensuring a very professional, smooth and stress-free move. Very highly recommended.
David Key advertised some good rental properties. Andrew Seemungal is the Senior Negotiator there and helped us close a contract for a price that was within our budget. Any problems Andrew was quick to ensure that they were resolved which made the experience easier as it can be quite stressful. For me the courtesy, honesty shown by Andrew is what prompts me to post this review.
Andrew at the Dexters Hackney branch recently helped me find a London property to call my own, after 10 years renting. The level of customer service, knowledge of the market and advice throughout the process of looking and putting in an offer was excellent. Most importantly he listened to my feedback during viewings so when that perfect property finally came up I had a viewing in my diary as soon as possible. Thanks for all the help. Michael.
I am enjoying their unsolicited post ever since my house was put on the market through a different estate agent.
I especially enjoyed queuing up for twenty minutes in the post office to pick up a letter that had postage due on it. This turned out to be another one of Dexter's unsolicited letters that they had failed to put any postage on.
Myself and our team recently used Dexters Shoreditch to find a house to rent in Hackney. Although the rent didn't go through in the end, we worked with James who showed us amazing care and service throughout the whole process. He really put the extra effort in to try and help us secure a house and did so with genuine care and interest. We did not go through with the rent in the end for our own personal reasons, but credit to James, he was brilliant, professional and very easy to work with.
For better than the average letting agent, kept me informed, and provided an efficient and transparent referencing ( after I asked for more information). Subsequent rent payments have been received promptly. I was not 100% happy with the rent achieved, but my property was on the market just after the Brexit vote and the market was slow for a while. I will be using them again next time and we reserve judgement on rent achieved until that time.