As a new tenant moving to the area Jackson & Co (and especially Kayla) have been professional, welcoming and helpful throughout.
Having a lot of questions throughout the process, as is the way when you move, Kayla always strived to respond in a timely manner. Communication between myself and Jackson & Co was great, and resolved any queries I had. The property is exactly as was described in the letting advert, the rent is fair and property documentation supplied is more than thorough.
I would definitely recommend Jackson & Co for anyone looking to move within the Colchester area.
89 days ago
Where can I start?! I was trying to help my sister to find a property to let. I called in the morning to try and book a viewing, which they confirmed they could see my sister there at 2pm as there was a couple viewing the same property at that time. We then arranged childcare for her children so we could go and look at the house in peace. We decided to arrive at 1:50pm to have a look around the local area. We noticed two people sat in the car who were there before us and assumed they were the other party interested in the house. 2:05pm came and went with no sign of Kieran. The couple got out of the car moments before we did and decided to knock on the door, which was answered by a surprised young boy who told us “the viewing was cancelled and that Kieran would not be coming”. Confused, I called the office and spoke to Brett. Who told me Kieran would call me as soon as I put the phone down. 20 more minutes passed and still no phone call. Enraged, I called the office again after I had taken my sister to pick the children up again. I was put through to Andrew who didn’t have a clue of what had happened. He then said that Kieran had just walked through the door and that he had been there to show around people who he “assumed was my sister and the couple who wanted to view”. We stayed at the property for around 30 minutes in total and can confirm he was not at the address whatsoever. This was a blatant lie! Andrew then said if we wanted to go back he would send someone out to show us around. I understandably declined this offer. Jackson and co, try adding some quality to your team, I am sure at an interview for the company the main criteria must be “can you finance a bmw 1 series? If so, you’re hired”. In my profession, I wouldn’t earn a penny running my business in this way. However, that is the difference.. I am in a profession, not just in a job due to lack of talent and most of all, motivation. What a disgrace of a company, I will be warning many of my clients to avoid such an awful and unprofessional experience. If Kieran was an employee of mine he would be discipline and eventually dismissed for lying to a senior member of staff! Good luck Kieran!
848 days ago