Lucy Hopwood from Connells went above and beyond to help me sell my property. I live in Australia and with the COVID situation couldn’t come over to UK so Lucy was more than helpful, she kept me up to date constantly and guided me through what turned out to be a long and challenging sale. I am very grateful to her for her good humoured reassuring help. Thank you so so much
12th Feb 2021 (8 mo. ago)
Connells Letting Leamington Spa are dishonest, condescending and manipulative. They treat their tenants with disgust.
Their customer service is disrespectful and patronising. Suffered in person on many occasions and as a witness to other tenants whilst in their office. Unfortunately, this is the nature of their office. It exudes through every level from management to the agents. Many complaints have been lodged, but to no avail. Management fail to see the problem and so the poor service continues.
Initially agreed to a 6 monthly rolling contract only to be told on renewal that the landlord wanted a 12 month contract with 2 month break clause! Beware of the verbal agreements as they're only interested in getting a signed contract.
Landlord tried to claim for damages and cleaning from our deposit without good reason. End of Tenancy checkout report stated very good level of cleanliness and was 'as per check in inventory'.
We took them to the Tenancy Deposit Scheme (TDS) to recoup the deposit and the adjudicator awarded us the full amount. Recouping the money was not the aim it was the principle of the matter.
Connells hide behind the view that they are acting on behalf of the landlords and are powerless to their demands. However, they fail in their duty to advise them adequately on practical matters. This often leads to unnecessary additional costs for the landlord when cases are brought to the TDS.
Instead of penalising good tenants, perhaps listen and treat us with respect and you may retain some.
14th Jun 2017 (4 years ago)