Absolutely superb service throughout the whole sales process. After a complicated purchase (myself being the buyer), I can safely say that the sale would not have gone through without the constant support from Knight Frank. In particular, Luke Johnson (the estate agent who initially showed us around) and Kim Williamson (the sales Progressor) were outstanding. Luke was incredibly helpful, friendly and always on hand to ensure things went through smoothly (even calling me whilst on his annual leave to make sure that exchange went through ok). Kim went above and beyond on multiple occasions to chase slow-responding management companies and solicitors, and was a reassuring, proactive voice in a drawn-out case. They are both shining stars for the company and when it comes to sell, Knight Frank will be the first place I go. A big, big thank you!
270 days ago
Initial experience is great and very professional but our experience at the end of tenancy was terrible. We were charged around £400 for damages for stuff which was by previous tenants and while some of it was mentioned in the check in report, some of the stuff was never mentioned.
Our fault we didn't look in to too much detail in check in report as we had an understanding with the staff at knight Frank maintenance but she left and the new staff Heather didn't budge. She didn't bother comparing check in and check out reports and we had to eventually pay as we didn't want to get in to the hassle.
The amounts they charge are over priced, for instance key replacement for the window was charged at £75.
Our rent refund calculations were not accounted for and after several polite reminders they looked in to it.
1273 days ago