I went to Dexter’s to sell our flat in Stratford after a local agent had failed to within 3 months. The first viewing Dexter’s arranged resulted in an accepted offer. You can’t ask for much more than that.
Through no fault of their own, the sale process was a difficult one due to the buyers solicitors, but Dexter’s were always happy to talk and did everything they could to support. If I rang the office line (which was many times), the phone never rang more than once before being answered. Later on in the process I was in constant communication with the sales support manager Elli, who was always upbeat, friendly, provided excellent customer service, and was happy to give me her personal mobile number (which she probably regretted but never displayed it).
The final point to note is that although the sales process was difficult due to the buyers solicitors, my solicitors were first class. I opted to use one of Dexter’s partners called Simply Conveyancing. I’ve had poor experiences with conveyancing solicitors in the past, and the thought process was that they would be more contactable if in partnership with the estate agents. They were slightly more expensive but excellent value for money. So much so that I also used them for my onward purchase which was not through Dexter’s.
Both highly recommended
3rd Jul 2021 (16 weeks ago)
Very good overall experience between offer acceptance and exchange with the team at Dexters Shoreditch. Always easy to get hold of someone to pass a message, and they got back to us quickly despite being very busy! We had a pretty short time between marketing starting and getting an offer accepted so I can't say much about that, we had a couple of issues with the details of the marketing not being correct first time but Dexters sorted that out for us straight away with no fuss. Would definitely use them again if I needed to.
2nd Jul 2021 (16 weeks ago)