18th Jul 2026 (16 days ago)
This has genuinely been the worst experience I have ever had with any estate agent. Having been both a homeowner, a landlord and a tenant over the years, I have dealt with plenty of property professionals. I have never experienced a company that has caused this level of unnecessary stress, frustration and conflict.<br><br>Throughout my tenancy, repairs that were clearly the landlord's responsibility were repeatedly delayed despite constant chasing. When contractors were finally instructed, some later contacted me directly because they were struggling to get paid by Bourne and asked me to assist. I also found myself repeatedly having to defend myself against accusations that I had failed to communicate with contractors or had somehow caused delays. On more than one occasion I had to produce complete email chains, WhatsApp messages and text conversations to demonstrate that what I was being accused of was simply incorrect.<br><br>The end of my tenancy has been even worse. I have repeatedly been told that I am contractually required to do things that, after carefully reviewing my signed tenancy agreement, simply are not required.<br><br>Whenever I have challenged these demands, instead of receiving a professional explanation, I have felt intimidated, spoken down to and placed under unnecessary pressure. Time and time again I have had to refer Bourne back to their own tenancy agreement and provide documentary evidence to correct information I had been given. No tenant should have to spend their time proving that an estate agent is wrong about the very contract they are administering.<br><br>The overwhelming impression throughout my tenancy has been an organisation more interested in creating pressure than resolving problems. Rather than acting as a professional intermediary between landlord and tenant, I have found Bourne to be confrontational, dismissive and, at times, wholly unreasonable.<br><br>My advice to anyone considering using Bourne Estate Agents is simple: keep every conversation in writing, retain every email, text message and WhatsApp conversation, and read your tenancy agreement yourself rather than relying on what you are told. In my experience, it is the only way to protect yourself.<br><br>Without question, this has been the most stressful and disappointing experience I have ever had with an estate agent, and I would never choose to use Bourne Estate Agents again or recommend them to anyone.... Read more