Sara was absolutely fantastic throughout the purchase of our new property, she went above and beyond, working tirelessly and keeping us updated throughout to ensure we got to exchange and completion. Would highly recommend Carson's and we will certainly be using them if we were to buy and sell again.
27th Aug 2021 (8 weeks ago)
We were very happy with where we were living. Unfortunately we were forced to move out because the property became uninhabitable. This occurred because the property management team failed to address an issue with mould for over 4 months!!! Up until the day we moved out, the issue was still not addressed. On top of that, we have now been out of the property for over 1 month and have had ZERO communication from the landlord regarding the return of our deposit. I have been advised by the property management team that I can raise a dispute, however this process can take up to three months and if the landlord gets in touch before then, I still need to go through the dispute process!! This feels completely unacceptable and unfair. Every single request we receive from Carson & Co threatens financial penalties if we fail to adhere to the terms and conditions, however the landlord can act how he likes with impunity!! All we want is our own money back so we can be done with C & C and the landlord. This has not been a pleasant experience.
1st Aug 2016 (5 years ago)