My wife and I had been living in one of Moores rented properties for just over 8 years and from start to finish, Moores were fantastic. We never had any major issues and any problems (general war and tear on the property) were promptly dealt with and resolved.
The service, professionalism and friendliness of the staff was always top notch. It was great dealing with actual "people" rather than a nameless corporation or huge faceless chains that I've dealt with before. I would go with Moores again in a heartbeat should the opportunity arise.
578 days ago
We have rented a property from moores for 4 years, lovely house, rubbish management.
We had damp on the walls, reported it, nothing happened, reported again, nothing happened. 6 months later the landlady came round and questioned the damp as she had given moores permission to treat it when we first complained 6 months previously but Moores did not act on this.
They do not communicate with each other and you are constantly passed from person to person. When Moores staff were in the property alone some of personal belongings were broken and expensive curtains were painted on, when we complained they said it wasn't their responsibility as it was a handy man they hired, so we banned them from being in the house alone, which they did not respect.
While living in the house it was put up for sale, we were not informed of this just came home to a for sale sign- again showing no respect for us- and when viewings were booked no one from moores came to show people round, leaving it to me which I felt inappropriate.
Overall I would not recommend moores to anyone and the only reason I have given 1 star is because the house itself was nice. They are not reliable, they are disrespectful and most staff are flat out rude.
1798 days ago