Absolutely terrible. A certain Mr. Cohen misrepresented, i.e. wrongly assured me that he/Finchley's Estate Agents would be my first point of contact since my landlord was "an old man who could not manage the property any more". After nothing being done about a leaking roof, no answer from landlord, with all my belongings in one corner of the room over the Christmas and New Year period, I was simply asked by Finchley's whether I had "personal property insurance that could take care of it, no?!". In the end, I was forced to report the building (in the same building as Finchley's estate agent, coincidentally!) to the Health & Safety office of LB Barnet, which promptly responded and confirmed that the flat was unsafe and unfit to inhabit. Landlord sprung into action to repair, but after 30 days of inactivity, by which point it was too late. Finchley's estate agent did NOT HELP ONE BIT! Refused to even take my calls; I would pop in now and again, but no-one wanted to deal with the matter. I then had no choice but to take legal advice and Finchley's Estate Agents had no choice but to return my deposit (which they were disputing!). With help of a specialist property solicitor acting pro bono (meant no fees for me!), I was able to terminate the tenancy with immediate effect, due to the terrible condition of the flat. Forget the terrible customer service, Finchley's estate agents should never have had such a property in its books. I have informed all friends and family to STAY WELL AWAY from this local outfit!
2365 days ago