I contacted Morgan Randall, as I was interested in one of the flats advertised on their website. I spoke to Hollie, who was very friendly and gave me more information. As I have pets, it was important that the flat was pet friendly. Hollie took all my details and phoned me back a couple of days later to tell me that she managed to convince the landlord to accept pets in his flat. Hollie and her manager Jamie went above and beyond my expectations and acted quickly in order to secure the flat. It took less than 24 hours to have my offer accepted from the landlord. I would definitely recommend Morgan Randall Canary Wharf Estate Agents, as they are very professional and offered me an excellent service.
MorgaRandall, The worst of the worst! Whatever you imagine about the service related to tenancy, this agent would be at the bottom, apart from finding you a new house after all. They are eager to find it on the initial several days but THAT'S IT!!
You might get no replies for 10 times of emails by the time when you put your holding deposit in. You might be in trouble as the move-in date would be postponed like me and you may have to wash up your cloth with your hands as the washing machine would stay out of work.
For me, It has passed 18days since I moved in.
I am in a disaster with a stack of dirty cloth, wiggly dinning chairs and not working ventilation and lights in the kitchen. While I first visited this flat to view there was a TV, but the TV has gone on the move-in date. The consultant was Elizabeth and she said "it belonged to the previous tenant. What is wrong?" I had to bought a TV at my expense. They advertised it was furnished and they insisted a furnished flat doesn't mean it provide a TV. She even added "it is very rare to provide a TV when it is a furnished flat." Nonsense!
Anyway at least the consultant should notify me if there was a big removal or big changes between the viewing and the move-in date but there was no excuse or information before I agreed the contract.
Negligent to keep you updated and ignorance of your request and just a representative of a Landlord who doesn't listen to tenants' voice. Those are my impression on MorganRandall.
Guys help me with finding a place very quickly Aqib was most helpful and the whole process was made easy and smooth very transparent, no hidden charges what you usually get with some Estate Agents, his also gone to the extra mile and showed me around what places to go and not to go, restaurants/takeaways and night life..
Thanks a lot Aqib you are a gentlemen and a scholar and will always recommend you too all friends and family if they need any help with property matters wish you all the best with your new office which you mentioned I’m sure it will do great..
5 People wrote same reviews of praising the company on the same day
Take the hint people, the 'good reviews are all fake
They are the most unprofessional real estate agency in London and they should never be taken into consideration.
They keep asking tenants to write good reviews towards the end of our tenancy and we find it rather forceful
If you look closely, almost all the good reviewers have 2 reviews in total : 1. Wiseman Estates 2. Wiseman Estates Agents
There are some that disparage their competitors..
I can definitely assure you that the good reviews here consist of 50% fake ones written by the company 50% real tenants forced to write them in exchange for a reasonable amount of deposit in return
Aaron and Daniella were both great to us during our letting process. When one of the houses we applied for fell through they promptly sent us other options in our price range and locality. They were both very fast to respond to any requests we had! Thanks guys
Ludlow Thompson are one of those agencies you never want to deal with. To put it simply, they will try to tempt you with a package of a fair deal and excellent tenant service but once they have your money, they don´t care about much else.
Firstly, the cost of the agency fees is extremely excessive. They take advance of your situation, not getting the contract together until the last minute (even at this time it was incorrect), and persuading to the new tenant (s) for a good review in their website. (I am talking about two emails every day from different members of the team, under the guise of to winning a competition that came across as being pretty unbelievable- even for estate agents). Unforuntately, the reviews written under pressure after just moving home are not a realistic reflection on the service they provide during and even before the commencement of the tenancy. Considering the amount of poor recent reviews they have received, it appears that not much has changed in relation to their customer service skills.
In my situation, after 6 months of a poor/non-existent service with them, not answering our emails, messing up our contract and then insinuating it was our fault, never giving us clear answers or agreeing to our negotiations in writing, obviously washing their hands, taking your money and sending of you off, I have no other choice but to make others aware of this sham of an agency.
Excellent service, very helpful staff and a smooth move in to my new flat! Alex and Kamen were extremely helpful and were very responsive. I'd recommend Dexters' to anyone who chooses to find flats!
For better than the average letting agent, kept me informed, and provided an efficient and transparent referencing ( after I asked for more information). Subsequent rent payments have been received promptly. I was not 100% happy with the rent achieved, but my property was on the market just after the Brexit vote and the market was slow for a while. I will be using them again next time and we reserve judgement on rent achieved until that time.
Dexters did a great job for us helping to find a new flat in Islington. Emilia Faltinschi was very communicative and helpful in ensuring we understood the process and got the flat we wanted. I would highly recommend Dexters Islington for those looking for a flat in the area!
Finding our apartment with Dexters was great, the move in was a little wobbly (hence the 4 star rating), but since we've settled everything has been smooth sailing! Emily Wells has been an absolute pleasure to deal with - punctual with her responses, quick to accommodate, professional and efficient! It's only been a couple of months since we moved, but I'm more than confident with Emily has our manager.