My experience with using Foxtons to purchase my first property has been amazing. My agent Nyan Patel has been really responsive to any question I have had and his experience, knowledge and support has helped every step of the way with solicitors and mortgage brokers. A great service from start to finish.
Just awful experience. I need to find a property within 3 weeks. I met Antoinette. She told me that she can't send me pictures of the properties and I need to see for myself. That I don't know if I would like something unless I see it. Very rude! She told me to go on Zoopla to look at pics. How unprofessional! What are they paying you for?? Then she just left without saying goodbye.
Chesterton Humberts in Islington are great. Finding a flat was quick and painless. I am still in the flat Chesterton Humberts estate agents found for me, however, I am looking into another property because I considering moving to a bigger flat. If I do, I will most certainly use Chesterton Humberts!
From the first call, Priya was proactive with confirming our appointments and set up several to view at the same time. She was detailed in understanding what I really wanted for my flat. She continued to keep in touch throughout the process, even though I had to make a short trip out of the country, and helped me handle things while I was away. She was warm and trustworthy, made me feel comfortable asking anything, was not pushy, recommended what she thought was best for me not what would be most profitable, and did not make me feel as if I was just a business interest. She even told me to email her in future if I needed any advice on the London real estate market, even if I did not get an apartment through her. She's the kind of agent that inspires loyalty from her clients.
By far the worst customer service that I’ve ever come across. We have lived in the property for almost 2 weeks now and still have not received the correct keys. They gave us one of keys and told us we had to get more cut because we moved in late! What is the most ridiculous thing I’ve ever heard! After complaining there eventually gave us another set but then the lobby key did not work! I was informed by the landlord that she had told them that they had to get the lobby key done by a specialist key cutter, they obviously didn’t listen to a word of that. We currently still do not have keys when I messaged them about it, I was told I had to return the keys because they were a lot of money! You can understand why it’s the worst customer service I have ever come across. They did not apologise for giving us the wrong set of keys they have not said that they are going to get more cut even though it is in the contract. The complete absurdity of this whole situation irritates the hell out of me! That I can’t even get into the property that I’m paying for.
But there is more! When we moved into the property of the hot water wasn’t working! It is still not working we have to get a new boiler! They said they checked it a couple days before we move in but the way the company is managed I very much doubt they did. We also have problems with the furniture that is unusable! The table in the living room is completely wonky the chairs scrape against the wooden floor, so at the minute I’m eating my dinner on the sofa. Until my order comes through on Amazon because God knows they are not going to get any new ones. Our double bed in our room has got wheels so every time we get on it I feel like I’m dancing on ice! The shower head is completely screwed! The doors to balcony do not open!
I could probably go on for days! Yeah so a long story short you are probably best off not using this company. Save yourself the stress and knew someone else I wish I did.
Would highly recommend Ludlow Thompson, laura was extremely accommodating, freindly and she clearly had a vast knowledge of the Finsbury Park area, she was also very good with finding properties that matched mine and my flat mates criteria. She exceeded all expectations and will definitely use her services again!
Ludlow Thompson are one of those agencies you never want to deal with. To put it simply, they will try to tempt you with a package of a fair deal and excellent tenant service but once they have your money, they don´t care about much else.
Firstly, the cost of the agency fees is extremely excessive. They take advance of your situation, not getting the contract together until the last minute (even at this time it was incorrect), and persuading to the new tenant (s) for a good review in their website. (I am talking about two emails every day from different members of the team, under the guise of to winning a competition that came across as being pretty unbelievable- even for estate agents). Unforuntately, the reviews written under pressure after just moving home are not a realistic reflection on the service they provide during and even before the commencement of the tenancy. Considering the amount of poor recent reviews they have received, it appears that not much has changed in relation to their customer service skills.
In my situation, after 6 months of a poor/non-existent service with them, not answering our emails, messing up our contract and then insinuating it was our fault, never giving us clear answers or agreeing to our negotiations in writing, obviously washing their hands, taking your money and sending of you off, I have no other choice but to make others aware of this sham of an agency.
I have been working closely with Roz of late and the service has been nothing short of Excellent. Roz has gone above and beyond and kept me informed at all stages of the buying process.
If you are looking to buy and want to work with the best agents, then look no further than Roz for your housing needs.
Thank You Roz
Completely ignorant. I told them specifically what we were looking for. They showed me the complete opposite and pretended it was perfect for me. They will try and sell you whatever they have on their books rather than what you want.
Eriselda was a fantastic help during my search for a flat. I'm not from here, so I really appreciated her advice. She was very knowledgable about many areas of London, and also gave great advice about balancing location, price, and wish lists. I would recommend her any time.
Eriselda was great to work with. Very energetic and knows the area. Ultimately rented in a different area of the city but will go back to her if we are looking at the Clerkenwell area another time.