18th Mar 2024 (5 weeks ago)
AVOID BRYAN ESTATES AT ALL COSTS- THESE PEOPLE ARE CON MEN.
I reached out to Bryan Estates at the end of January to help with moving myself and a friend to a new place. I went to visit the property with the agent, Marco. We liked the property and wanted to put an offer in, but were told we needed to pay an initial holding deposit to enter into negotiations on the flat. This sounded strange but we didn't know any different so paid the one-week fee of £530 to commence discussions.
We didn't get the property and so as per Marco's promise and the order form we received, we were supposed to receive our money back within 8 working days. Those 8 days passed and we received nothing, so I reached out to Marco on WhatsApp and emailed stating I hadn't been paid. Both said they would look into it and Marco then provided me with Gavin Bryan's details, who is the Managing Director. Both Gavin and their 'Accounts team' said it had been processed and would be received within 2-3 working days. I was told this at least 4 times.
I then emailed a complaint to their 'Customer Services' team stating that it had been 4 weeks since the payment of my holding deposit and I've not received it. Their 'Customer Service' team emailed me back at 11:30pm same day (Clearly Gavin just doing his evening emails) saying they would look into it and get back to me within 10 working days. Those 10 days passed and I'd still not heard anything. After that, Gavin, Marco and the Customer Service team began ignoring my texts, calls and emails.
It has now been 7 weeks. I have filed a notice with the police, and gone to the Ombudsman, but still Bryan Estates do nothing, which is quite frankly crazing.
Reading past reviews, it appears far too many people have experienced these issues and it needs to stop.
Please avoid at all costs, and please pay the money that I am owed. It is theft.... Read more