This is a review for Chloe Heard at Foxtons Islington. She has been available, nice, kind, informative, and helpful. We ended up buying a property with another agency as Foxtons' offering did not fit our needs (or were too pricey for what they provided) but we found Chloe absolutely adorable and we wished she would be the agent for the flat we ultimately bought.
Just awful experience. I need to find a property within 3 weeks. I met Antoinette. She told me that she can't send me pictures of the properties and I need to see for myself. That I don't know if I would like something unless I see it. Very rude! She told me to go on Zoopla to look at pics. How unprofessional! What are they paying you for?? Then she just left without saying goodbye.
The lovely people at Hamptons Islington have provided me with two sets of hassle-free tenants, both giving an excellent rental return.
Their enthusiasm & knowledge of the local & international market is invaluable in securing the right people into your property, they have contact with relocation agents & overseas clients that guarantee above expectation results.
When the time came to sell my property, Hamptons sales did an excellent job in realising a superb price for my flat.
I would not hesitate to recommend Hamptons Islington as agents for your property.
We first tried to let our house in De Beauvoir Town with another agent and failed miserably. Hamptons were our second choice but the contrast couldn't have been greater.
Everything they have done has been outstandingly professional. For instance, they always respond within hours to any concerns we might have.
Most important of all, within weeks they found us the ideal tenant.
I can wholeheartedly recommend them to other landlords looking for an agent.
James Davidson did a great job in selling my property. From instruction through to completion, he was at hand to support and work through the ups and downs of the whole process so that we had a smooth sale and completion.
While Savills Islington will certainly whisk you off your feet to get you into a letting we would be extremely cautious when dealing with their letting management team. While our interaction might be ‘standard’ for letting in London the Islington team tasked to handle the ‘day-to-day’ of lettings seemed ill prepared, ill informed and often unable to handle the most basic task. Perhaps their job was to make it seem as such and hope you might never ask again for follow-up.
Given the above, during the majority of or tenancy in Islington at a flat managed by Savills we (luckily) had little interaction with the staff. This was likely due to the fact we were in a more recently renovated unit that required little work and we kept it clean and and good repair. However, when there was a need getting Savills to action on required items often took multiple emails, calls and missed appointment times. During our tenancy of approximately eighteen months we had an endless stream of ‘new’ property managers who seemingly had no idea what the previous person was doing.
One such example was that the flat had an outdoor patio which was completely unusable for the first 4-5 months of our letting as we continually emailed Savills for a repair to the paint which was flaking off the walls (and covering the floor). This rendered the patio unusable as the paint would either be tracked throughout the house or one would need to sweep/vacuum for an hour beforehand to prepare.
While a ‘slow’ response time is frustrating we likely cannot say this is abnormal for any tenancy management and again, and given the general condition of our flat was fortunately a rare occurrence. However, we would note anyone dealing with Savills tenant management staff will need to exercise a great deal of patience despite what we would have imagined as a first rate response/management office..
However, the most frustrating aspect of our interaction with Savills came at the closing of our tenany. It took Savills over a month to forward the basic list of deficiencies upon moving out. This was accompanied by endless emails and accusations that we had lost items such as keys which were clearly noted/pictured in the check-out report or that we had hung pictures without permission (despite providing email confirmation from the previous team member confirming the ability to hang pictures). The back and forth on such basic items (us telling them to simply look at the report and go to the flat to find the items which they after weeks eventually did) was not only needlessly infuriating but exhausting.
It was not until we escalated our request to their internal complaints team and multiple calls and emails to higher management that any action was taken. Ultimately, it took five weeks for the Islington branch to prepare the deficiencies log which meant that it wasn’t until five weeks after moving out that we could even begin having the discussion on which items we agreed or disagreed with. The fact it took over five weeks to prepare a typical form which Savills themselves note they provide within ten days of moving out was again, a needlessly frustrating experience and but one example of how they needlessly complicated easy tasks.
The primary caution with Savills Islington is that while the office presents a polished exterior and one would expect a high level of service from such a generally well spoken of office you are often met with abysmal service.
Chesterton Humberts in Islington are great. Finding a flat was quick and painless. I am still in the flat Chesterton Humberts estate agents found for me, however, I am looking into another property because I considering moving to a bigger flat. If I do, I will most certainly use Chesterton Humberts!
We recently sold our flat through Dexters Islington and received an excellent service. Will in particular was extremely helpful from the onset, providing fresh ideas after we had tried to sell with another agent without success. Dexters found us a buyer, allowing us to continue with our onward purchase and chased solicitors when needed to make sure we completed on time. I would definitely recommend them if you are looking to buy or sell in the area!
Dexters in Islington was a pleasure to deal with. Moving to London from another country presented a lot of differences in renting a home, but Dexters made the transition as smooth as possible. I highly recommend. Very professional, and helpful in more ways than one. Henry Liu delivered on all fronts, be sure to seek him out.