Very helpful and responsive. They made the procedure simple and quick for me. I would definitely recommend.
I complained verbally & in writing about the substantial underselling of my elderly mum's property. The first set of solicitor's of 21 "hand picked" firms, recommended by your off shoot "Completely London", said it was a negligent contract & therefore nul & void. A Contract for Sale signed by both parties is dated 10/1/14. But your Memo of Acceptance of Offer is dated 28/01/14, displaying the name of a 2nd set of solicitors who did not act. The Land Registry sent me a copy of a Transfer Deed witnessed by your negotiator. This, Islington branch of KFH, called the Police on me, when I asked if Contracts had been exchanged & showed them the Daily Mail article of February 2014, about how a rogue agent from Bargets, tried to fleece a dying Arctic-Convoy War hero in St John's Wood, of £800,000 in the underselling of his house, until neighbours intervened. The KFH negotiator and his Manager have since moved on.
Chesterton Humberts in Islington are great. Finding a flat was quick and painless. I am still in the flat Chesterton Humberts estate agents found for me, however, I am looking into another property because I considering moving to a bigger flat. If I do, I will most certainly use Chesterton Humberts!
Very helpful, friendly and efficient. Would definitely recommend.
Very poor service especially from Nick Hardy - wouldn't recommend this agency to anyone. We have rent out a fully furnished one bedroom flat which came without bed because of a misunderstanding. Lots of issues like toilet not functioning and rats in the attic. Stay away
Laura was so helpful in our search for somewhere to live. She won't rest until you find what you're looking for. Excellent. Thank you Becky&Luke
Ludlow Thompson are one of those agencies you never want to deal with. To put it simply, they will try to tempt you with a package of a fair deal and excellent tenant service but once they have your money, they don´t care about much else.
Firstly, the cost of the agency fees is extremely excessive. They take advance of your situation, not getting the contract together until the last minute (even at this time it was incorrect), and persuading to the new tenant (s) for a good review in their website. (I am talking about two emails every day from different members of the team, under the guise of to winning a competition that came across as being pretty unbelievable- even for estate agents). Unforuntately, the reviews written under pressure after just moving home are not a realistic reflection on the service they provide during and even before the commencement of the tenancy. Considering the amount of poor recent reviews they have received, it appears that not much has changed in relation to their customer service skills.
In my situation, after 6 months of a poor/non-existent service with them, not answering our emails, messing up our contract and then insinuating it was our fault, never giving us clear answers or agreeing to our negotiations in writing, obviously washing their hands, taking your money and sending of you off, I have no other choice but to make others aware of this sham of an agency.
Paul was absolutely brilliant! He showed me the flat I'm about to buy not just once, but took the time to show it three times as I wanted my family and friends to see it as well. Paul is very service minded, genuine and pleasant to work with. He was also giving me some very good advice and things to consider in the process of buying a new home. Thank you Paul!
Absolutely useless at managing property. Tenants left owing me aprox. £4000 in rentals (some eventually paid back at release to me of the tenants' deposit). Inventory check out missed that three expensive light fittings were no longer there.