I purchased my flat through Ludlow Thompson 5 years ago and had to arrange a renovation and let it at extremely short notice in December 2017...from the USA. Daniela Gomes was absolutely amazing; she went well beyond excellent service; even arranging the delivery of my fridge. If you need to let your flat ask for Daniela!
20th Feb 2018 (3 years ago)
Ludlow Thompson are a prime example of why estate agents have a poor reputation. Smarmy, dishonest, and unprofessional best sum up our letting experience. Steer clear.
We were initially advised that the agreed negotiated price had been accepted but when we went to sign the contracts, the old advertised price was listed instead. First, our agent questioned as to whether I remembered the conversation correctly (he was the one who told me the "good news" of the alleged negotiation- clearly they are lacking basic records), and then he advised that there would be a delay to the move in date as the contracts would need to be amended. Following this, he noted that he would do us the immense "favour" of going ahead on the date as planned but not taking his full commission. He then requested that we give Ludlow Thompson for a positive review because he was doing this "favour" (again, it's not really a favour but more of an attempt put things right in the aftermath of his errors- especially as we had grounds to pull out if the landlord hadn't agreed).
He and his colleague then sent me constant e-mails requesting that gleaming review under the guise of possibly winning a free dinner if the review was positive. I don't know who actually believes that nonsense, but certainly not me. I left a semi-positive review because I loved the home, and was also worried about not getting the deposit back in full because not only did I distrust them, but felt that they were quite capable of getting us out of the home if they had a higher bidder. Although gutted, I wasn't surprised to have been served notice at the period of the break clause (not for anything we did). Our neighbour later stated that this happened all the time with our property. When we tried to get support from Ludlow Thompson to find a new property, they failed to respond to e-mails, phone messages, and no one seemed to know whether the agency fees would be needed again in full. One agent advised me that they hate to see people leave at the break clause because "we don't get the full commission". At least they are honest about prioritising their desire for money over customer service.
29th Jul 2014 (7 years ago)