24th Sep 2026 (15 days ago)
Unfortunately, my experience with Churchill & Mathesons Estate Agents has been disappointing, particularly with the condition of the property at the start of the tenancy and the handling of concerns afterwards.<br><br>When I moved in, the flat did not appear to have been properly checked or prepared following the previous tenancy. There were loose and unstable pieces of furniture, including furniture with visible mould, and mould was also present on the wall behind a cabinet. The carpet was visibly very dirty, along with various other cleanliness issues throughout the property. I have photographs documenting the condition when I moved in.<br><br>I was initially told that the carpet simply needed to be washed. I subsequently had to request that the property be cleaned again. To their credit, Churchill & Mathesons eventually managed to persuade the landlord to replace the carpets, which I appreciated. However, this was only after the issue had been raised and pursued.<br><br>What I found particularly disappointing was the attitude during the initial discussions about these issues. I was told, in effect, that at £2,000 per month in this area I was lucky to get the property for that price. I found this unhelpful and, as a tenant, I don’t believe the rental price should determine the standard of presentation expected when moving into a property.<br><br>My experience with the property management side has also been disappointing. When raising concerns, I have found the communication to be quite dismissive and lacking in empathy. I appreciate that property management involves dealing with numerous issues, but from a tenant’s perspective, how concerns are handled makes a significant difference.<br><br>Overall, I would have expected the property to have been properly checked, cleaned and prepared before the start of the tenancy, and I would have expected concerns raised afterwards to be dealt with in a more understanding and constructive manner.<br><br>I am leaving this review based on my personal experience and have photographs documenting the condition of the property when I received it. I hope Churchill & Mathesons will take the feedback constructively and improve both the preparation of properties between tenancies and the way tenant concerns are handled afterwards.... Read more