My estate agent, Ashley Marshall, is very efficient and professional with what he does. He is very supportive and constantly reassures me as well as always keeping me up to date. He speaks to me with respect and is a very positive person. Very happy with the service.
We were able to rent a property through this branch. The property was made available on the correct date as per our requests and the staff were very friendly.
However, it was a very unorganised and unprofessional process and we were charged fees that our previous real estate did not charge us. We weren't given information about the property even though it was requested.
Oliver Brown assisted myself and my girlfriend in selling our flat in Kikburn. Oliver was fantastic, he went above and beyond the call of duty to ensure that the best possible chance of completing the sale was afforded to us. He kept us informed of all developments in a timely and professional manner which aided the timely sale. Jenny and I thank you, Oliver and would recommend him and his firm to any of our friends
Completely inflexible. For a firm in their industry I? would expect them to be more savvy on negotiations.
I had the absolute pleasure of being assisted in finding a new flat by one of the nicest, friendliest and down to earth estate agents I have ever dealt with. Priyesh who is based in the Acton office was professional and so helpful from start to finish. It was so easy getting all the formalities done and he really did go above and beyond. I found my new home very quickly as he actually listened to what I was looking for and delivered perfectly.
Thank you for the fantastic service! :)
The worst experience we've had with an estate agent. We arranged to view a flat at a certain time. We had to call the agent to see why nobody came at the appointed time. We were assured they were on their way. We waited 15 minutes before anyone arrived. Eventually two young women arrived without explanation but did not have the keys. They said someone else would be arriving and they knew nothing, as they "only work on Saturdays" as if that explained it all. The next woman arrived, by this time twenty minutes late, with another client. She walked right past us with no explanation nor apology and proceeded to enter the building with the other client. It appeared as if she expected us to follow her in. In the circumstances we had no inclination to do so and we left, having wasted a journey and at least an hour of our time on a Saturday afternoon.
5 Star service! Absolutely beautiful hotel, the history of this building with W.Churchill & even the Queen have been here. The building is stunning inside & out. With gleaming black/white checked marble flooring in the lobby, the reception tea room is elegant lobby bar lounge is so charming with original art deco accents everyone, it's designer's eye candy! Wonderful staff with exceptional service from everyone who greats you from the bell men to the staff who graciously checked my shopping bags into the cloak room and also fetched them back with graciousness. Highly recommended for a luxurious experience.
For a place that stands for impeccable service, we receive appaling level of attentiveness from the staff at the afternoon tea/ dinner service. Its the holidays and they must have been busier than usual but overwhelmed is not something I expect given their reputation. Definitely not worth the spend and time.