When I first considered placing my property on the market I was advised to try an Estate Agent which markets many properties in North Oxford and the Cotswolds. The Agent who came to visit the house ( a 2 bed 4 reception detached house in Heading Quarry) was not encouraging, rather dismissive, and suggested marketing it at a figure well below its valuation five years ago!
I was not happy with this approach and invited Chancellors to look at it.
When Angela Lessani arrived her attitude was entirely different; it was positive and encouraging and I knew I had got the right person to present the property to potential buyers.
From that moment on she dwelt on the positive qualities of the house and succeeded in attracting a number of viewers.
I have now sold the house & been deeply impressed by Angela's attitude throughout; always supportive & generous with sensible and practical advice and maintaining her belief in the property and its future.
Many thanks Angela for your encouragement which has seen me through an experience which is stressful and can at times seem overwhelming.
1264 days ago
Laura Valentina Grisales Moncada
I am not used to giving this kind of review or writing at all because I believe that we can all make mistakes. But I think there are mistakes that cannot be made 3 times.
A month and a few days ago exactly I started to fill out the documentation to acquire a house with Chancellors. They called me very early every day and they were always very aware of what I needed. It took me a week to fill out the form and send all the documentation. The landlord approved us and only our references were missing.
They sent us the contract for 25th June and we are supposed to have the house that day. They called me and told me that at 11:30 am on 25th we would meet at the house to hand over the keys. On Tuesday 23rd June they emailed me to tell me that unfortunately they have to delay the day of moving because we did not have the complete references.
We accept that and delay the day to 1st July. On July 1st we were told that it was impossible to move in because the Landlord had withdraw the application due to our references and 3 days later an email arrived saying that our references are correct. On July 2nd the girl from the agency called me and told me that she has another house that we do not need anything else. That we do not have to worried at all and that she was going to take care of everything and we could move on 9th July.
As we were supposed to move on 25th June. We paid rent and deposit on 22nd June and from that day everything was delayed. We thought because they were just putting everything in order but each time we were delaying and delaying more and more.
We are on July 7 and the only thing I have done is try to call them and speak to the person in charge but they tell me that at the moment they cannot speak with me. Another very relevant point is that Lucinda Sturla the girl from the agency no longer works there since July 4 and now the manager was Olivia. I am trying to communicate with Olivia from that same day, July 4 and it is IMPOSSIBLE.
I spoke to the manager, Jhon and he says he can't do anything because he doesn't have the letting department. What type of company does this to its clients who HAVE ALREADY PAID AN INCOME AND A DEPOSIT OF MORE THAN 2,600.00 POUNDS?
The MASSIVE PROBLEM is that at the moment I am on the street because I am supposed to sign a contract for June 25 and then for July 1 and THERE IS NO ANSWER.
I left my house from the 25th because the contract ended. This agency takes money from you and does not care about you. This is unheard of and disrespectful to us.
Now I am trying to get my money back for two days and I don't get a response.
Finally I decided to take legal action and go to lawyers because it seems disrespectful that they make fun of me
349 days ago