We highly recommend Lola for your future property research. She is absolutely amazing with a strong professional ethic. Since the beginning she has been responsive and friendly. She delivered a fantastic service and did everything to make sure everything went smoothly. Thanks a lot for your help Lola :D
559 days ago
The worst experience in my life! I found a property through the Dulwich agency office. The person who showed me the place and was dealing with this property was Hannah. After the offer stage where there was other people wanting this place and we had to put a few offers, I was assured by the agency that my final offer is now accepted and we can proceed to the referencing process and if there is no problems with it, I am definitely getting the property. When I had any questions and was calling the agency, they were always saying they will call me back and they NEVER did, I had to call them again! However, I have started the process and after that I gave my notice at the property I was living at that moment. I have provided again my bank details to the agency for the second reservation payment. About a week later, just few days before I had to move out from my current place, the agency called me and told me that the landlord has given the property to other people who have passed the referencing process first from other agency!!! I then of course thought since I have paid the reservations fees there will be some consequences for the landlord and he would not be able to give the property to others, but I was wrong because apparently the agency did not took the second payment from me and they said that there is nothing they can do, because of that! They said that the only thing they can do is to offer me other place, but then it turns out that they did not have any matching my requirements! I could not even put a complaint or even speak to the office manager, because he was always "busy" or "not in the office"! I had to move to friends house until I found another property! I also had to call the agency a few weeks later to remind them that they still haven't refunded my money!!! I would definitely NOT RECOMMEND THIS OFFICE TO ANYONE! Really unprofessional, unorganised and only caring about money!
1993 days ago