They don't deserve even one star. I suspect that all these five-star comments are written by employees. We recently rented an apartment through this agency. Before signing the contract, Valentina was very nice, even too nice and said everything that we wanted to hear and which turned out to be a lie. While viewing the flat, I asked her where the landlord lived, she said she was in London and hid the fact that the owner would be our neighbor. They were supposed to do a general cleaning before we moved, which they didn't do, there was dust everywhere and even cobwebs on the wall. It took about 2 weeks to sign the documents because their website is down. my partner couldn't log in, he tried to reset his password, but he didn't get an email with a link to a page where he can do it. after a few days I got a link to his site and he got a link to a page to reset the password of a complete stranger, which is a scandal when it comes to data protection. On the day we were to pick up the keys to the apartment, we went to this agency but it turned out that they didn't have the keys because they were in a different branch. They changed the contract three times, because without our knowledge, they added a provision in it that we have to pay 300 pounds of tax that was transferred to the landlord two years ago. I have never encountered such a lack of professionalism, with so many lies. Once we had signed the documents, Valentina stopped responding to emails and ignored us. I wonder what she feels when she looks at herself in the mirror, because I've never met such terrible customer service, she's a terrible liar, she used to tell us "guys I an here for You". Bravo Valentina, I hope you're ashamed.
356 days ago