Great lettings team ! Jade Clements remained professional throughout the viewing. Also the communication between Jade and Adam was very good from start to finish! They were very helpful and helped us move into our lovely flat very quickly. Overall great experience from Acorn. Would definitely recommend!
I am renting a property with Acorn and have received nothing but poor service. When paying the deposit I was assured all work would be carried out that was required (loose floor boards, vomit and faeces on walls, severe mould and damp problem) before the moving date, this date came and went with no keys forcing us to stay in hotels until they finally handed over the keys.
We got into the flat and nothing had been done ,not even cleaned professionally despite being part of the fees they charge. After this the flat flooded due to a neighbour leaving taps on, and it's taken 6months for the work to be carried out to fix the damage to the bedroom.
The agency are very poor at replying to emails just get passed between people and have been unprofessional from the start.
Sometimes not everything goes right the first time, or the second or third for that matter! In our case, we lost sales on our house a bunch of times (through no fault of Acorn or ourselves, it was just one of those things that happens to some). Our sale journey was long and arduous to say the least, but when things are challenging, you won't find a better, or more dedicated and determined team than Acorn Catford behind you! Acorn took the sale of our house personal and fought for us every step of the way; they remained optimistic even when I gave up all hope. Although always professional and communicative, in my experience Acorn went extra miles in lending support, encouragement and enthusiasm throughout. We had great 'gut instinct' when we first met the Manager Richard for the valuation, and the likes of Franco, Amy, Demi and so on have all followed through just as brilliantly. But the star of the show has always been Luke - what a faithful and hard working young man (a credit to Acorn indeed!) All in all the Catford Team have been brilliant from start to finish of my journey. Here's hoping no-one elses journey is as long as mine, but no matter the journey make sure you're on Team Acorn - they play to win!!
Sold two properties through Acorn Catford and have always found the selling process to be well managed and consistent from start to finish. Valuations were accurate and realistic rather than over inflated, viewings were always conducted with adequate notice and respect to the properties and any offers that were put forward to me were backed up with sufficient checks that the buyers were able to buy.
All in all I have been very happy the experience I have had with Acorn Catford and would not hesitate to recommend them as my agent of choice.
It was my pleasure to have been able to rent a property with Dammy Ajanaku. The whole process from arranging viewings for suitable properties within our budget and fitting our timeframe .Great communication and super customer service. Very friendly and professional.I would highly recommend them.
Thanks a lot Dammy Ajanaku and thanks as well to Connor Norris,as well for his efficiency and professionalism!!!!
Literally the most incompetent estate agents I've ever dealt with. They gave us the wrong keys on the day we moved in. If you can't get that right, there really is no help.
I both brought and sold my flat through KFH and would recommend. The team are very friendly and Dan Webster was particularly helpful when things were getting tough with the Chain. Thanks Guys
I rang with the simple question of "Do you do probate valuations?" I could not get a straightforward answer. The employee, who had refrained from giving her name, wanted to know my property details, whether I intended selling through them, which road the property was in? On asking again "Do you do probate valuations?" I was still unable to get a straight forward reply. Wouldn't use them for anything after this. As if dealing with Probate isn't upsetting enough.
I have been dealing with Alex Hoadley for a while. He is very professional. He puts in a lot of effort and definitely goes the extra mile. I found he was the only agent who would show us round houses whatever time suited us and gave us lots of helpful advise. A refreshing change from some other Estate Agents I have dealt with.
I must say that my experience with KFH Catford has been one of the best of my renting life to date; Clement would have to be the proverbial 'man of the match' as he kept in contact with me after searching elsewhere hooked me back in and made sure I had seen what is now our home which is perfect for us. The rest of the team were great too and showed nothing but professionalism and friendly demeanor through out the entire process and were more than patient when we hit a couple of bumps on the road. If you hadn't realized this by now concerning KFH, I'm a fan. Thanks guy's!