Lee Austin at KFH was superb from start to finish during the process of me and my girlfriend buying our first home together. He continuously went above and beyond in order to make sure that the process was as easy and simple as possible for the both of us. The advice he gave us throughout was brilliant as well. Would highly recommend and use Lee again for future mortgage issues/queries.
These jokers have got a sign in the window saying 'supply is low, demand is high' so it's pretty clear whose side they're on! Rachman!
That’s absolutely awesome agent. I have used them before long time ago for renting. So I knew this agent very well.
This time we were looking for a property to buy, Rebecca has been really helpful. From the moment we start looking for flat till now we moved in already. Everything went smoothly and so quick. And she has been very patient as well every time when I want to see the same property again. It’s just amazing. Now we have moved in to our new flat, we are very happy for the whole process and her customer service is brilliant.
Poor service from the branch manager, quite rude too. Shame as other staff were professional at least. I will return when management changes not before. A pity as KFH have several good branches in the Crystal Palace to Bromley region.
Our KFH agent, Brian, was great to work with and we never once felt under pressure in the lead up to our offer being accepted. A revolutionary experience compared to other estate agents!
KFH diligently worked with us to ensure the whole process was as smooth as possible and as quick as possible to get from the acceptance of our offer, to closing.
Monika Houser Boyle
Really disappointed. Completely overvalued my propety from the outset and lured me into a false sense of security. Constantly showed people round who weren’t interested as they didn’t fit the criteria, simply to hit their viewings targets. Genuinely feel like I lost out on ££££’s as a result of going with them in the first place. Only slight positive is that the people themselves are nice enough and I was met with politeness, even when I told them I was going elsewhere. In my experience it really paid to go with a local agent, I’d urge anyone selling in Forest Hill to do the same.
I just want to say that the people in KFH office are very friendly and helpful. They are actually a lovely bunch as a team. Ramsay the manager is very professional and very good customer service. Sarah was very supportive and helpful. I would definitely use them in the future.
I rang with the simple question of "Do you do probate valuations?" I could not get a straightforward answer. The employee, who had refrained from giving her name, wanted to know my property details, whether I intended selling through them, which road the property was in? On asking again "Do you do probate valuations?" I was still unable to get a straight forward reply. Wouldn't use them for anything after this. As if dealing with Probate isn't upsetting enough.
We bought our house through KFH Catford, where we got excellent hand holding and assistance from both Michael and Naomi. Michael who was the lead estate agent during the transaction was honest and straight. He managed the process very professionally and provided swift response to all of our questions throughout.
Achieved the asking price for selling our home in less than 2 weeks when all the other agencies were quoting far lower... Some. Up to £60K below.
These guys talk a good game and they delivered. Slight hiccup with communication meant that we were not informed when the completion date was until we asked. Still, we were impressed by how quickly the legal process passed through. Thank you Catford Team.