Alex and the team offered a first class service, from the valuation, guidance on how they would market my property, the photos, and they provided constant feedback on viewings. Once I had accepted an offer, Lucy offered such fantastic assistance all the way through to completion. I would especially like to thank Lucy who really goes the extra mile to help with any questions. I can’t leave without a special thanks to Micheala, she was there when I purchased the property through Stanford Estate over 5 years ago, she is always so helpful. She was the reason I came back to Stanford Estates to sell the property, as I knew the sale would be managed fantastically well. Thanks everyone at Stanford Estates!!
69 days ago
I don't like leaving poor reviews of companies, look at my history of reviews and you'll see that's the case. However, the letting agency industry really makes me cross. I did everything in my power to ensure that the property I vacated via this agency was delivered back at the standard I arrived at, and was careful to communicate my early exit of the tenancy agreement with Stanford Estates employees. The fact I had £1000 deducted from my deposit is not an issue - I agreed to the remarketing fee - what makes me really annoyed is the fact I had to wait over 2 weeks for a decision on how much money would be returned to me. It's my damn money, I was a great tenant, how dare you hold onto my funds for so long for no good reason. And how dare you charge £900 as a reletting fee in the first place! That's an outrageous fee that I should never have accepted in the first place. I urgently needed to leave London and accepted these terms but I accepted with great annoyance. I have no doubt Zoopla and RightMove costs a bit, but here's an idea. Cover the cost in your initial fees to tenants and landlords. Don't wack it on on the end and punish tenants when things don't work out over no control of their own. Just a suggestion! 2 stars as Malcolm Goes seems like a nice bloke.
685 days ago