Thank you to Coopers Residential Hillingdon Team for the sale of our property (Subject to Contract). A special thank you to Abbie Harding for her tireless efforts in sending a good flow of viewers and her professionalism in showing them around the property and keeping us updated with feedback which we found very helpful.
I have never in my life taken the time to write a negative review however, given the appalling service my flatmates and I have received over the last 2 years letting from Coopers, I feel compelled to do so.
We are unsure as to whether this abysmal service is reserved exclusively for students, or whether this is received across the board, but we have had the misfortune of letting 2 properties from Cooper's during our final 2 years at Brunel University.
Estate agents, namely in our experience, Jackie (property management) and Jayde, play on the inexperience of student's as first time house renters. We were misled about the facilities of our first house and encountered mathematical administration errors along the whole process leading up to the acquisition of keys for our first property. The service doled out to students is incredibly patronising, despite the multitude of errors made by Coopers staff, we were rudely affronted and made to feel that it was our inability to understand the renting process. Coopers charge an astonishingly high administration fee, in our case, 3 students, totalling £768. £240 of these charges were guarantor fees that we had to pay twice despite there being absolutely no change in guarantor information. It is written into contracts that students will have the price of end of tenancy inspections taken out of their deposits. All this would be palatable if the level of service received from Coopers was exceptionable. However, we have currently been without a functioning boiler in our house for 7 days during the middle of November. There is no out of hours service and the onus is placed on the individual to chase up Coopers with regards to repairs. We were greeted with the answer that, and I quote Jackie: "A boiler costs £1500 don't you know this is a lot of money." However as our rent totals £1650 each month and we have had to leave the house due to it being unliveable this does not seem a satisfactory response.
My only hope for this review is to raise awareness within the management team that the service offered to students is wholly unacceptable and needs serious review. Once again, it is with regret that I have taken time out of my schedule to write such a negative review, but I hope that students looking for estate agencies in the Uxbridge/Hillingdon area think carefully before choosing Coopers.
Professional team hard hardworking and excellent communication skills.
I met the manager after having some issues with my house purchase. I was called an ungrateful person and told, shamelessly, that their job was to squeeze as much money out of me as possible! I was also told to sue the seller (the same person who was their client a week earlier!). Genuinely couldn't care less about who they deal with as long as deal is made.
I purchased a property from Lawrence Rand two years ago, and now I’m renting the same property through them as my agents. They found great tenants for me the same day the sign went up! However, its not just the fact that they’re excellent estate agents, offering solid, money saving advice when it comes to renting or selling your house; it’s the fact that even when I wasn’t in the market to buy, sell or rent they would call me every month or so, see how it was going, and advise on the best tradesmen, architects etc in the area. It’s a truly knowledgeable, local service. Oh, and they have a great sense of humour to boot!
TERRIBLE EXPERIENCE! We purchased our house through them in 2015. It all stared well, but as our offer got accepted and moved on to next stage the ordeal began. Our offer was accepted late July, we were told there was no chain and the seller is ready to move out as soon as we can get paperwork done. This turned out be a load of bunk. The seller used to "disappear" for weeks impacting the progress, not responding to queries raised by the solicitors. Paul Ryan who was dealing with the case from Lawrence Rand wasn't very helpful either. During the course he went on leave without giving an hint he was planning to do so. We never got any honest answers as to why the delay despite everything being in order from our side. Phone calls to his office or emails asking for updates rarely got returned unless the email was marked to Peter Lawrence. This was our first home purchase and with so much delay we were not sure what was happening, if there were to be gazumped, whether the deal is going to go through or not, it was very stressful for us. Finally we got the keys towards end of Nov. To our surprise the seller left all his unwanted stuff(mostly rubbish) behind. And he took away some of the fittings/fixtures that he earlier agreed to leave! When we requested Lawrence Rand if they can contact the seller and get the house cleared, all we got was "we will pass the message" and that's it. We never heard anything back. We were never given the contact details of the seller so there was no way possible for us to reach him. We also found out in the week that followed that someone else had signed up for Council Tax payment and another person had signed up for Gas and Electricity for the property. We managed to sort this out ourselves, not not sure how it happened in first place. Had Lawrence Rand been clear with their communication instead of keeping us in dark this experience would have been much better. I guess in a seller driven market, with properties in short supply and high prices, its the buyer which is at the receiving end and the estate agent only cares for the seller from whom ultimately the profits come! And today morning I received a phone call from them asking if I was interested in selling my house due to an increased demand for properties in my area! Good grief!
These people are, hands down, the best in the business. Had the pleasure of working with Mark for the last four years, and it has absolutely changed my life. Roundtree is reliable, honest, and business savvy. I DEFINITELY RECOMMEND them! Cheers!
Very disappointing service. I stayed in one of thier rented property for a year. At the end, they deducted my £1500 from the security deposit. On the top of that, no replies to my emails. Taking them to the court, fingers crossed.
Suite 141, Viglen House, Alperton Lane, Wembley Middlesex
Having not been able to sell my maisonette for a year when ABC came to the rescue I had an offer within weeks. They really know the market and were realistic and supportive through out the whole process even to recommending the amazing mortgage advisor who sorted me out within in 2 days!!! Nick and Ricardo were the A team and am so glad they were recommended to me. THANKS AGAIN for everything.
if i could give this company 0 stars i would. Very unprofessional, Very unethical, would not let me book a viewing without knowing my financial status, pressurised me into disclosing my deposit etc. Something i didn't want to do, said that if you cannot afford it i don't want to waste time! Please do not make presumptions, and at least respect your clients wishes. I would like to make it clear for any one that is working here that you are the middle man that connects buyers to seller, you DO NOT OWN these houses, hence maybe bring your ego down a notch. There are far more successful people out there that do not have the attitude problem that you do! your company is small, basic and looks like you hire anybody to work for you, even those that do not know how to speak in a professional manner. they do not listen to any constructive criticism, and complaints, with their head in the sand it will be difficult for you to ever reach the heights of other estate agents. Sellers, please be aware that they talk to buyers like they're crap and they don't book viewings in because its a 'waste of time', please go with other better agents out there, there is a reason they have made it big!
Found Diana to be very systematic and she understands the clients requirements and advises them with the best available options, in my case she was prompt on her commitments, timing and providing adequate information's which i was looking for in a rental agency.
Made an enquiry and specified my budget and requested no time wasting. Before arriving for the viewing, I requested photos and prices of the property. I was then taken to viewings with properties which were way above my budget and I was subsequently insulted that I could not make a higher offer. I was informed that a higher offer had been made but the property is still on their website. I was also taken to a property which I had already viewed before and was told that the price was £1250 when in fact it was listed for £1150. Appalled by their level of desperation. Will make a formal complaint to the regulatory body as taking advantage of ordinary people is part of their daily routine. Their staff are not just rude but also skillful in making up information to their advantage. They will most likely reply denying everything.