Chris Taylor (the agent who managed my property sale) and the whole of the team at the Highgate office have been fantastic from start to finish. I was blown away by the amount of support and the communication Chris provided throughout the process. I’d definitely recommend KFH Highgate for any property sale.
I am renting a room in property managed by KFH for 7 months. For 2 of these months I have not have a door on my bedroom as it came off its hinges and KFH have been glacial in replacing it, despite frequent reminders and requests for updates. We are still waiting for confirmation of when this will be replaced. Additionally, the washing machine regularly (70-80%) stops midway through the cycle and has to be restarted. KFH have said that since it technically still functions they have refused to fix/replace it. They don't deal well with the upkeep of the property.
Thanks to everyone at Lawrence Rand for helping us buy our first home. They were extremely helpful and made the process very easy. We were always kept up to date with what was going on with the purchase.
TERRIBLE EXPERIENCE! We purchased our house through them in 2015. It all stared well, but as our offer got accepted and moved on to next stage the ordeal began. Our offer was accepted late July, we were told there was no chain and the seller is ready to move out as soon as we can get paperwork done. This turned out be a load of bunk. The seller used to "disappear" for weeks impacting the progress, not responding to queries raised by the solicitors. Paul Ryan who was dealing with the case from Lawrence Rand wasn't very helpful either. During the course he went on leave without giving an hint he was planning to do so. We never got any honest answers as to why the delay despite everything being in order from our side. Phone calls to his office or emails asking for updates rarely got returned unless the email was marked to Peter Lawrence. This was our first home purchase and with so much delay we were not sure what was happening, if there were to be gazumped, whether the deal is going to go through or not, it was very stressful for us. Finally we got the keys towards end of Nov. To our surprise the seller left all his unwanted stuff(mostly rubbish) behind. And he took away some of the fittings/fixtures that he earlier agreed to leave! When we requested Lawrence Rand if they can contact the seller and get the house cleared, all we got was "we will pass the message" and that's it. We never heard anything back. We were never given the contact details of the seller so there was no way possible for us to reach him. We also found out in the week that followed that someone else had signed up for Council Tax payment and another person had signed up for Gas and Electricity for the property. We managed to sort this out ourselves, not not sure how it happened in first place. Had Lawrence Rand been clear with their communication instead of keeping us in dark this experience would have been much better. I guess in a seller driven market, with properties in short supply and high prices, its the buyer which is at the receiving end and the estate agent only cares for the seller from whom ultimately the profits come! And today morning I received a phone call from them asking if I was interested in selling my house due to an increased demand for properties in my area! Good grief!
Absolutly fantastic and professional service.
Mark and his Team is very very honest and friendly.
Thanks so much!
You can find perfect trio in the office. One girl always smiling like as if they took her there only for this. One guy has pretty decent memory and always give you promises that someone will call you soon, but nobody actually do. And the last guy like a mouse - looks quiet and humble, but may bring any sort of disappointment if you take him seriousy. Each one is perfect team member to waste your time.
Sally Murdoch was absolutely brilliant throughout the whole process and achieved more for us than the other Lettings agents who had approached us previously. I would recommend Foxtons to anyone who is considering letting a property and Sally should be your first contact
I find the staff extremely rude and very badly organised. I would not recommend them to anyone.
The service given by Foxtons was great. The staff has been very helpful to show and demonstrate the properties. Carlos made sure he would always call me for any property that would interest me and try his best to put across the offer and get the property for me. Salute their hard work and efforts in their business
Made an enquiry and specified my budget and requested no time wasting. Before arriving for the viewing, I requested photos and prices of the property. I was then taken to viewings with properties which were way above my budget and I was subsequently insulted that I could not make a higher offer. I was informed that a higher offer had been made but the property is still on their website. I was also taken to a property which I had already viewed before and was told that the price was £1250 when in fact it was listed for £1150. Appalled by their level of desperation. Will make a formal complaint to the regulatory body as taking advantage of ordinary people is part of their daily routine. Their staff are not just rude but also skillful in making up information to their advantage. They will most likely reply denying everything.