Leonardo was super helpful, friendly and efficient during my search for a house to rent. Thank you very much!
Not even worth the one stat I have to give. After having to email three times asking them to leave me alone as I had found a property, got an obnoxious reply from them telling me that the person spamming he 'hadn't bothered to check their emails' therefore I should have expected the onslaught. Three emails and one voicemail in one day when I've asked you to stop three times isn't acceptable and is also illegal!
Don't use these guys, they'll never leave you alone. Use Greene & Co instead.
Scott and the team were very professional through the process. He advised me to take a different approach on the marketing strategy, which worked perfectly. His constant chasing and progressing of the file was outstanding and made the sale go through.
Booked an appointment and confirmed to view a property with one of the staff named Patrick.
However, when I arrived at the property, Patrick did not show up. When I called him again, I was told that he could not make it and had to send someone else to cover. The cover person does not know well about the property. The property shown to me also does not match what they listed on the website.
This is not professional at all.
We saw other agent showing customers the same development. The agent came on time with a lot of detailed information. What a contrast! How I wish I had contact the other agent.
The team were great and handled both my sale and purchase efficiently. Took all my stress away! Would definitely recommend them over any other estate agency. Thank you!
Appalling customer service, THE WORST estate agency I have ever dealt with!! Having rented property for the last 20 years I am aware estate agents will lie through their teeth to get you on board and then be no help at all after you have paid the money to them. These agency staff in Rayners Lane are completely incompetent and their customer service is ridiculously poor. The management also dont accept any criticism and simply shrug their shoulders at their staff poor service. DO NOT rent through these people, they will RIP YOU OFF!! This agency should be closed, the staff are useless incompetent liars. I have given it one star as wasn;t able to give them half a point. YOU WILL regret renting through this agency!!
I have known Hinton and Downes for over a year now and always found them to be friendly, professional and very helpful. I would highly recommend them if you're looking to buy or rent in the Harrow area.
I was shown a 1 bed flat I really liked because of the price and location. The next day I put down an offer for the property. The lady never bothered to reply. I have emailed her,sent her emails, left voicemails etc. however she is never in the office and one of her colleagues is "investigating" what happened...
Very poor communication as they kept me hanging.
Me and my wife are happy with you service, very friendly team of people. Helped us with every step bit my bit as they come, thank you again Roundtree Real Estate
Awful estate agent! I use the word estate agent in it's broadest term. I have been trying to view a property, called several times & left numerous messages but no response. Why advertise a property if you have no intention of letting potential buyers view it?
I think if I were the seller I would be even more frustrated, how could you possibly sell the property if the agents won't call potential buyers & make arrangements?
I don't know if this is down to incompetence or just sheer laziness, either way doesn't bode well for buyers nor sellers. So I make this recommendation, if you are serious about either buying or selling a property then avoid these jokers & save yourself some time.
Suite 141, Viglen House, Alperton Lane, Wembley Middlesex
WOW!! Mark and Meghan are so professional and on the ball, they keep you updated at all times. They are always checking in with you ensuring you are kept in the loop about how the sale is progressing. if you need to contact them for any reason via e-mail or phone they will always get
back to you promptly. I could not recommend Mark and Meghan highly enough they are warm, friendly, helpful and very understanding.
Yes if you want a stress free sale, I would 100% recommend this Estate Agent. If it were possible i would give them 10 STARS. A BIG THANK YOU
Very unprofessional and unethical company. No consideration for customers. Felt like they are only interested in making any commission even if its very low. Pushing customers around and lowering the price without telling or asking permission. Not taking responsibility for their actions, rude and arrogant.