After a very disappointing experience with a local letting agent ( ridiculously low ball offers and continually bringing in people to our home who were never going to be able to afford it), we decided to spend the extra fee and try Foxtons out. Within 1 week we had an offer on our flat at a level close to ask. We exchanged 6 weeks later, and completed within 2 weeks. We interacted with 3 people continually at fixations, the negotiator, the senior negotiator, and the area manager. They all kept each other very well informed and so if one was out you could always pick up with one of the other two. Importantly, I got the sense that they were trying to represent all three sides ( buyer, seller and themselves)- as opposed to in it for a quick fee. Would recommend without reserve
I have the exact same opinion, to quote other review: "Foxtons focus is heavily on sales. Once you sign the lease, there's extremely low quality of service. Their maintenance on the serviced apartments is extremely slow and ineffective. Just not good enough."
I have a leak with mold and Dump for more then 1 year and they haven't managed to repair/solve the problem even though I am in touch almost every day.
After using another agent and talking to a number who all gave the same speil, Kate Manocheo at KFH Blackheath totally differentiated herself by being realistic, open, honest and very quick to turn around the sale of my property. From initial inspection through to the property appearing on the market, was taken care off in less than a week.
Despite the market being slow the property was under offer in a reasonable 6 weeks and the sale completed in 5 weeks to a cash buyer who had been looking with them since the start of the year.
As they work closely with the buyers, they are able to better understand their needs whilst not low balling vendors. I needed a very quick sale but at no time did I feel that they used that to their advantage and achieved a very fair price given the current market conditions.
Highly recommended, good old fashioned service in this modern day and age!
KFH have been managing the property I let for the last 4 years and I have always found them to be extremely helpful and generally responsive. I have to break my tenancy and Kelly and the team were very quick to reassure me that they would do everything possible to find a replacement tenant as soon as possible which took a great worry off my shoulders. I have always been met with professionalism, respect and understanding which is not always the case with some other estate agencies.
Every member of staff that myself and my husband have been involved with so far have been superb in all aspects. They have listened, been reassuring and very kind and helpful and the feedback has been honest and always there. They have behaved in an extremely professional manner in exactly the same way I always encouraged my staff to be and it always works!! Thank you all for everything
Great service from the agency itself and the agent Natalie Humm.
The supporting department\company doing the checks of the potential tenant and the guarantor are completely out of touch and waste everybody's time by not asking for the relevant information in the beginning rather than keep on doing it step by step which is frustrating for all parties involved.
Alex Hoadley from KFH Crystal Palace branch recently helped us through the often bewildering process of buying our first home, from the first viewing through to exchange, completion and any follow-up issues. How lucky we were! Alex was calm, communicative and unfailingly helpful throughout. Exemplary service - direct and to-the-point when he needed to be, amiable and proactive throughout, couldn't recommend him highly enough.
MONEY GRABBING B@STARDS
Having decided to look for a 1 bedroom flat to rent near Crystal Palace I found a decent sized property about 20 minutes walk away through Kinleigh Folkard and Hayward for £850 per month. Not overly expensive I thought. I arranged a viewing with Alex on the Saturday. She seemed helpful (don't they all) and we agreed on a viewing at 11:30am on the Saturday.
The Saturday arrived and I didn't want to be late as my journey was an hour and half to get to the viewing. Just as I was arriving at just after 11am at the front door I got a call saying sorry but the viewing has been postponed. No prior notice was given and I was pretty annoyed at the time wasted. I was called back again with a further apology saying that if I would go for a second viewing I would get some discount off of the agency fees.
I saw the property for the second viewing and liked it and got the ball moving. NO DISCOUNT WAS OFFERED and I had to part with £656.15 with was for £210 tenant fees and £120 for referencing and the rest towards the initial deposit which still left me with a balance of £2194 before the move in date which wasn't a problem.
The contract was for 15 months which I thought was odd and did query this but was told its either 15, 18 or 24 month contract.
Upon my final visit just to hand in some more papers and fill out yet more forms I was told that mid contract the landlord now wanted to implement a rent rise but also there was no figure as to how much of an increase. I told them no way and if the landlord wanted to increase the rent he would have to do it after the contract has finished. Ridiculous!!!!
Due to my mum's ill health and social services not being able to go ahead with a care package for my mum which had already been agreed with them I was forced to unfortunately pull out of the flat so I can carry on caring for her. KFH still had over a months notice from the date the flat was available to find tenants for this and have so far refused to pay back any of this money. I have been very reasonable with them and said yes they can keep the agency fees and the referencing (£330) and just return the rest (£326.15) which would have gone to the landlord. Instead, they are keeping the lot for their own profit and are showing no signs of wanting to play fair. They are going to find other tenants within the month and charge them another set of tenant fees and referencing so no doubt be quids in.
I am in the process of seeking legal representation on this as I was hoping for at least a bit of compassion and understanding. I haven't cost them any money and in fact know that they will make more now.
In the meantime. I would recommend to anybody to avoid these people as they seem to be up there with the worst of them.
Dipan was most professional from the time he took this listing. Worked hard to get all the properties rented in time.... well done!!!
I brought a property from foxtons 2 months ago which was a good service. however, unfortunately they have left a sour taste in my mouth after not removing the "for sale" board and "to let" board outside my house.
I cut the boards down after 14 days as no one came to remove them. 2 months after, the boards have been put back up outside my property without permission and also I have never instructed them to LET my property and they even put a "to let" board up.
They refused to take them down after I explained to them that my tenants were not happy with the boards and there very unwilling to help.
Outstanding service! Always helpful, honest and very knowledgeable. Laurence ’s friendly, responsive and reliable approach helped create an excellent line of communication. I cannot speak highly enough of him.
I must say that my experience with KFH Catford has been one of the best of my renting life to date; Clement would have to be the proverbial 'man of the match' as he kept in contact with me after searching elsewhere hooked me back in and made sure I had seen what is now our home which is perfect for us. The rest of the team were great too and showed nothing but professionalism and friendly demeanor through out the entire process and were more than patient when we hit a couple of bumps on the road. If you hadn't realized this by now concerning KFH, I'm a fan. Thanks guy's!