After a very disappointing experience with a local letting agent ( ridiculously low ball offers and continually bringing in people to our home who were never going to be able to afford it), we decided to spend the extra fee and try Foxtons out. Within 1 week we had an offer on our flat at a level close to ask. We exchanged 6 weeks later, and completed within 2 weeks. We interacted with 3 people continually at fixations, the negotiator, the senior negotiator, and the area manager. They all kept each other very well informed and so if one was out you could always pick up with one of the other two. Importantly, I got the sense that they were trying to represent all three sides ( buyer, seller and themselves)- as opposed to in it for a quick fee. Would recommend without reserve
Foxtons has professional surface and nice friendly agents, but predatory and expensive. Despite paying GBP440 for in commissions which is already at top of the market, they did their best to try to get more money out of me when I used the agreed break clause. I would not use then again. In general I can tell you that you guys are getting screwed in your so called 'free market'. Transaction cost are rampant and clearly favors the more informed agents/landlord. Not the signs of a well functioning market.
As a first time home buyer I found Winkworth extremely professional. Their help with the process of getting to exchange of contracts was invaluable. Thanks to the team, especially Nicola for all her hard work and patience.
The rental department is absolutely unprofessional and utter rubbish. The agent and I have arranged a day to view different flats in the morning. I have someone to look after my child because the agent told me he can't drive around to show me flats with a child in it as his insurance is not covered.
So the agent didn't turn up at the end without notifying me in advance and his colleague told me the viewings booked are not on the diary so they can't take me to view the properties because they have are 'short of staff' and 'busy'. I ended up wasted my time and money travelling and childcare because of this very rubbish and useless agent.
Very unorganised, unprofessional and irresponsible. Cannot imagine what kind of service I would receive if I rent through them.
I would recommend people avoiding it unless you want to wast your energy and time. Rent through some other agencies I'm sure you'll get much better service.
Highly recommended. I bought my first flat through Winkworth ED and more recently sold it via them to fund a move to a bigger property. As a first-time-buyer they were really considered and helpful. Guided me through the process and were honest and straightforward throughout. They didn't spam my inbox or drag me round loads of unsuitable properties - simply took the time to really understand what I was looking for and found me the ideal flat without any hassle. When I sold up, they took all the effort out of the process. They worked seamlessly with the lawyers, explained all the details and kept me regularly updated. They're a highly professional team and I will be going straight to them if I ever move back to East Dulwich.
Good team. Provided strong support throughout the process. Ayesha Ahad and Amber Ballantine both good during the sales memo through exchange period.
I just wanted to say thank you to Jack for finding me a lovely flat / my first home that we completed yesterday! It's been a pleasure working with him on the process - he's been very helpful throughout the whole time and I might even miss his terrible jokes...!
Don't bother with KFH. They really don't act in the best interest of the vendor. There are far better estate agents in the borough.
Village Estates have been entirely professional and helpful throughout. They have respected my tenants who are moving out and have been very courteous in finding new tenants. It is important to have a letting agent who respects both the landlord and tenants and deals with all parties with an even hand. Highly recommended.
Two weeks after our offer was accepted, Village Estates in Sidcup decided that the price wasn't good enough and faked a previous viewer to get us to pay £25000 more... Obviously we refused. They since have removed the original price from Rightmove and replaced it with the new price, no trace of a sale yet. This is one of the few estates agent that you want to avoid if you are buying !