25th May 2025 (22 days ago)
We recruited Salters Residential to help us sell our property, we knew as soon as we met Alan Salter, that we wanted him and his team to act on our behalf. We cannot provide enough praise to the whole team – we definitely had everyone in the office involved in our tricky chain sale at some point of the process.
Alan and his whole team work in synchronicity, they truly have been the backbone of our sale. Everything that could have gone wrong did, everything that should have been easy wasn’t, no fault of the SR team. We had massive issues with the lower part of our chain, which really traumatised us, made the situation frustrating, stressful and it was all hugely anxiety driven – we really did feel broken. Alan and his team supported us over 8 or so months, and we have been so lucky to have had them working day and night and sometimes over hours on our behalf.
It's difficult to see what happens behind the scenes of a ‘normal’ sale transaction, but because we had a really tricky time of it, we saw how hard Alan and his team worked – the endless hours of calls between us, our buyers, other agents and solicitors. Not to mention the email correspondence that comes with it. Emails from the SR team to us were always consise, professional, informative with up to date information. We always came away feeling well informed about what was happening within the process every step of the way. There is definitely merit in mentioning that these guys will do anything for you plus more – they do not give up, they remain positive for you and keep a cool head at all times. They have consistently been our sounding board, and voice of reason.
Had it not have been for Alan and the SR team and their support and friendlship along the way, we seriously don’t think we would have made it. The SR team work in synergy and you can really see this, whenever we had a viewing (there were many) the feedback was instant – you wouldn’t have to chase to ask what viewers thoughts were. The follow-up procedures and keeping in touch protocol is one of things that sets Salters Residential apart from the rest. We’ve dealt with other agents before, but never have we seen a team that works so authentically, respects the client, is fully competent and acts in their clients best interest 100% of the time.
We were so pleased we liaised with SR and wouldn’t hesitate to do so again or recommend to others looking for support and hand holding along the way.... Read more