As a supplier to Kinleigh Folkard & Hayward, we only have good things to say about them. This is especially so in regard to their personnel, processes and payment terms. We are proud to consider them one of our clients.
Clearly you can see by the reviews of this agency that it should be avoided. I just spoke to Robert, trying to arrange a viewing for a property in Mayfair. He told me he thought this flat was too big for me by myself which was incredibly rude. He then went on to ask what my salary was and I explained that my Father would be my guarantor. He then said that financial checks would still be done on me and not my Father. I have rented 3 properties in Mayfair previously - all of which my Father has been guarantor for and never have I had to go through financial checks. Not that this is a problem - but to demand this information before I've even seen the property is ridiculous. I've viewed over 60 properties in Mayfair over the last 5 years - mostly with agencies you've actually heard of and never have I had someone demand this information from me before showing me the property. Robert concluded by telling me he didn't want to work with people that weren't 'open' anyway. I don't know how a landlord in Mayfair made the mistake of choosing an agency who handles their clientele in this way - but seriously, think again.
Worst Letting Agent Ever. We moved in to a new flat with the following problems:
1. Rusty dishwasher and washing machine
2. Cracked window (it wasn't cracked during viewing)
3. Bedroom was full of ladybirds
4. Part of the agreement was to remove the bed but it was still there when we moved in.
After 5 days, they have done nothing. They don't respect our money as they said "The crack on the window is minimal".
In addition, there wasn't a single point of contact for these problems.
The team were extremely helpful and worked really hard; I was really happy with the service. We ended up doing a very unusual sale in less than 3 weeks, which wouldn't have happened without their hard work and persistance. I thoroughly recommend them and especially Liam!
After initially having some issues with the Renewals Department in the wider Greene & Co company, I was thrilled to finally be dealing with someone extremely competent, reliable, communicative and helpful in Jayne Onwuka of the Haverstock Hill branch. She was able to secure excellent tenants for me, and was very quick on the ball and swift in her responses. I was relieved to finally have the good service that had been lacking in previous years of dealing with Greene & Co. Thank you Jayne!