The staff at Keats Fearn have been unfailingly efficient, helpful, proactive, compassionate and dependable in our Probate sale. Their system of emailing viewing reports is very helpful and speedy and sensibly keeps their telephone lines free for prospective buyers. Every person at Keats Fearn we have spoken to or emailed has known exactly what is happening on our matter and they have always replied very quickly to any emails or calls. They introduced plenty of well-placed prospective purchasers. They were realistic in their initial valuation and we are happy with the sale price achieved. The purchasers they found for a much-loved family home are a perfect match. We would not hesitate to recommend Keats Fearn, wholeheartedly.
20th Nov 2018 (2 years ago)
Avoid at all costs - although the partner of the company was very nice, I was messed around for 2 months after putting an offer in on a property. I had an offer accepted for significantly more than the asking price. Was told the seller had found somewhere, then she hadn't, then she had, then she didn't have enough money for her mortgage - so it all fell through...THEN it turned out she was an estate agent at the firm but they never told me. Complete shambles from start to finish... The manager apologised, which I appreciated, but highly unprofessional.
28th Mar 2017 (4 years ago)