We have just bought a house through Shaun who I have to say was excellent. He was a very helpful and flexible when we wanted to access the property with builders beforehand and a great communicator which helped with the speed of the whole buying process. We would definitely hope to use Knight Frank when we come to sell - Thanks Shaun!
782 days ago
I recently invited Knight Frank to value my property, but was very disappointed by the approach of Shaun Hobbs. Shaun didn't show clear evidence that he had researched any similar properties, before attending the valuation. He explained that his valuation was based on my neighbour property, even though it's a much smaller house and doesn't benefit from the same amount of land. I couldn't see why he had made such a comparison and I did mention this at the time, but he gave no explanation.
While I was speaking to Shaun, he cut across my conversation several times and then advised, that my property would have been worth more had it been in another location. A comment which I thought was totally pointless, rude and unprofessional.
I have since received additional valuations from three other local estate agents, and they all valued my property at a hundred thousand pounds more, than Knight Frank. The other estate agents also all attended the valuation, with evidence of similar properties in the local area and unlike Shaun, they had clearly prepared for the meeting.
I wrote to Shaun explaining that I thought he had undervalued my property, and that I had found his manner, rude and unprofessional. No apology was forthcoming, which didn't surprise me at all.
I certainly wouldn't recommend this company, you may not be receiving the best advice.
1000 days ago