Great service - as a landlord myslef I have found them easy to deal with and very professional - top marks
I put in admin fee of £250 on a property and they were still showing the property around to prospective tenants until someone told me they haven't taken it off the market, I challenged it and emailed Ben Randall a member of staff who didn't reply to my email, after waiting a whole week under the pretext of 'checking reference' I called and spoke to Chris (the only decent chap among the lot, he should join a better company) who chased up the situation for me, apparently Ben Randall has presented 2 applicants for the same property to the Landlord and with applicant offering more money the Landlord swung the applicants way, I was never told this from the beginning of the application, I was clearly told by Ben that I'm the only applicant and the property will never be viewed except I pull out,subsequent findings proved otherwise.
I don't understand how a business that called itself a family business will stoop so low to be involved in such sharp practices and can still look at themselves and be proud of not been honest and straightforward.
There was no call , no email, no apology or even potential offer of any property despite the fact that I explained my situation to them that my rent expires in my present place and I will need to have a place sorted within a week, they were comfortable holding my money and playing me around like a game of chess.
I don't like playing a race card but maybe they prefer a certain demographics or certain colour preference as the Ben Randall chap has that very cold unfriendly mien when the deal was transacted, he might be acting to script.
rubbish agent rude as hell, not helpful at all greedy bastards... people please avoid this kempsters agents, i wanted to buy a property and the agent told me do you have extra money to fix the kitchen toilet etc, what kind of strange question is that? whats their business asking me rubbish question like this? i wanted to buy the 200 000 property and agent told me no you cant buy it like that so if i cant buy the property why are you guys still advertising the property? people if you see any cheaper property on this website please dont fall for it because they will ignore you because the agent is the one who wants to buy the property for himself or his family wants to buy it!!!!!
Conor was extremely helpful with helping us to get our first flat. He kept in contact, even when I was being a pain! Couldn't recommend these guys and their services enough. Thanks again to everyone that helped us get the perfect first place for us :)
Didn't market property at all, despite all Bairstow Eves claims of a full sales marketing strategy of Essex/London and countrywide inc Rightmove etc they did nothing other than informed 2 parties off their database by phone and expected an easy sale and a quick £6k fee. Can't believe there is no option to give Bairstow Eves Chafford Hundred NO STARS !!!!
Strongly advise against using Bairstow Eves estate agent for property sales.
• This review bares no reflection on their Letting team
I can't compliment Mark and the staff at Copes highly enough! Mark was always there for me to speak to and always put my mind at ease if I had any queries or concerns. Should I ever come to sell or rent my property again I would absolutely use Copes. Thank you for such a FANTASTIC service!
I went today to the agency to enquire about a 1 bedroom apartment. The lady I talked to, Chloe I think, wasn't helpful at all. She didn't even invite me take a seat and told me to look at the apartments they have online on Rightmove. It felt like she didn't even want to talk to me, like I was wasting her time, even though no other client was in the office. Very disappointed of how they treat their clients!
Bought my house via Owen Lyons. They were fantastic and kept me in the loop for the entire process. They really made it stress free for a first time buyer. They also helped me by arranging a weekend viewing plus the negotiation. The staff were easy to get hold of and they were really good at call backs as well each time i left a message. Would recommend.
You definitely get what you pay for, my advice would be to find another agent.