Fantastic service and help with my recent flat purchase. Particular thanks to Ross Reed & Jack Wilsher who have been friendly and supportive from start to finish – professionals throughout.
Complete and utter time wasters. Was selling my property with Acorn Lewisham and accepted a verbal offer which I asked to be put in writing to me and also buyers details for my solicitor. Had to keep chasing for this and was fobbed off with excuses for nearly three weeks until the agent finally admitted they had no details from the so called buyer apart from their name.
Needless to say I took my business elsewhere.
If you are thinking of selling avoid these at all costs, they acted like a bunch of amateurs.
The house sale went through very quickly once the offer had been accepted and it was smooth running. I'll admit I found the whole process stressful, as it was something I hadn't done before and was not aware of the ins and outs. But the team at KFH in Lee were as helpful as possible in guiding what needed to be done to make it a smooth exchange.
I rang with the simple question of "Do you do probate valuations?" I could not get a straightforward answer. The employee, who had refrained from giving her name, wanted to know my property details, whether I intended selling through them, which road the property was in? On asking again "Do you do probate valuations?" I was still unable to get a straight forward reply. Wouldn't use them for anything after this. As if dealing with Probate isn't upsetting enough.
Had a really good experience when buying a flat with John Payne. Claire went over and beyond her call of duty and was personable and easy to communicate with. Highly recommended!
I would thoroughly recommend John Payne Lee. My wife and I just sold our house through them and they were excellent in pushing the whole chain through and in always keeping us aware of what was going on. I would particularly like to thank Will as he tirelessly pursued our cause over the whole period of the sale. Also manager Chris was very efficient and professional and Clare too was extremely helpful. A great team effort which worked.
Everyone I have spoken to and spent time with at Robinson Jackson has been extremely helpful, friendly and knowledgeable. They really invest time in understanding you and your wants/ needs and make extra effort to get you to where you want to be on the property market! As a first time buyer I felt supported and understood but never pressured into making a decision i wasn't sure about. I'll be continuing my search with them for sure!
Moe was very helpful and insightful. Answered every question I had
Everyone at Stanfords were great - but Michaela especially was outstanding. She was kind, caring, professional, efficient and went over and above her job description. Thank you Michaela - we got there in the end ! Sara, Andy, Oscar xx
I don't like leaving poor reviews of companies, look at my history of reviews and you'll see that's the case. However, the letting agency industry really makes me cross. I did everything in my power to ensure that the property I vacated via this agency was delivered back at the standard I arrived at, and was careful to communicate my early exit of the tenancy agreement with Stanford Estates employees. The fact I had £1000 deducted from my deposit is not an issue - I agreed to the remarketing fee - what makes me really annoyed is the fact I had to wait over 2 weeks for a decision on how much money would be returned to me. It's my damn money, I was a great tenant, how dare you hold onto my funds for so long for no good reason. And how dare you charge £900 as a reletting fee in the first place! That's an outrageous fee that I should never have accepted in the first place. I urgently needed to leave London and accepted these terms but I accepted with great annoyance. I have no doubt Zoopla and RightMove costs a bit, but here's an idea. Cover the cost in your initial fees to tenants and landlords. Don't wack it on on the end and punish tenants when things don't work out over no control of their own. Just a suggestion! 2 stars as Malcolm Goes seems like a nice bloke.