Incredibly professional and beyond excellent service.
Ross Reed really did his research and knew each property (and vendor) inside out before each viewing. If he didn't know the answer to a peculiar question, he'd find out in a matter of hours (if not, minutes). He was always happy to help regardless of the hour or whether it was his day off!
Ross was even helpful when we were looking in other areas of London; we don't think we would have had it any other way.
Thank you from an extremely happy pair of first time buyers!
Complete and utter time wasters. Was selling my property with Acorn Lewisham and accepted a verbal offer which I asked to be put in writing to me and also buyers details for my solicitor. Had to keep chasing for this and was fobbed off with excuses for nearly three weeks until the agent finally admitted they had no details from the so called buyer apart from their name.
Needless to say I took my business elsewhere.
If you are thinking of selling avoid these at all costs, they acted like a bunch of amateurs.
We have recently had an excellent experience selling with Winkworth Blackheath. Steve, Nicola, Tom and Patrick were professional and efficient throughout the process. Our sale was a bit complicated and Winkworth were very flexible and accommodating. Winkworth were involved with all three properties in the chain and Nicola kept us updated along the way, seemingly keeping everyone happy! Big thanks to the team, we would happily work with them again.
The rental department is absolutely unprofessional and utter rubbish. The agent and I have arranged a day to view different flats in the morning. I have someone to look after my child because the agent told me he can't drive around to show me flats with a child in it as his insurance is not covered.
So the agent didn't turn up at the end without notifying me in advance and his colleague told me the viewings booked are not on the diary so they can't take me to view the properties because they have are 'short of staff' and 'busy'. I ended up wasted my time and money travelling and childcare because of this very rubbish and useless agent.
Very unorganised, unprofessional and irresponsible. Cannot imagine what kind of service I would receive if I rent through them.
I would recommend people avoiding it unless you want to wast your energy and time. Rent through some other agencies I'm sure you'll get much better service.
Great effort from the KFH Lee team in selling our house in what turned out to be a difficult and declining London mid-market. Franck and his colleagues managed to generate significant prospects at a tough time of year when competitors were struggling, and once the sale was agreed they stayed very communicative and successfully pushed completion through within five weeks. Their efforts prove why the high-street agent still has a place despite online competition, and the fee is worth every penny.
I rang with the simple question of "Do you do probate valuations?" I could not get a straightforward answer. The employee, who had refrained from giving her name, wanted to know my property details, whether I intended selling through them, which road the property was in? On asking again "Do you do probate valuations?" I was still unable to get a straight forward reply. Wouldn't use them for anything after this. As if dealing with Probate isn't upsetting enough.
We bought our first home through Stanford Estates a few months ago and were really impressed with the level of service we received from Jack Lowis and the rest of the team. Jack was always happy to help and did a great job of guiding the process through to completion. Thanks!
I recently sold my property on Manor Park through the guys at Stanford Estates and I have to say they were a pleasure to deal with. The whole team were incredibly helpful throughout the process and were always on hand when needed.
Highly recommend to anyone looking to sell or buy in the area.