I've used John Payne to both rent and sell my house and have been very impressed with their service in both instances. They're professional, reliable and worked hard to get our sale completed.
Be careful before buying a property from them.
I had agreed a price on a property they were marketing. Just before exchanging, they pulled out and sold it to someone else. The manager Glenn Maher was particularly unprofessional during the process.
Not only I lost the property, but also the fees for surveyor, mortgage, solicitor.
I appreciate you looking into this matter. It is unfortunate you didn't find your agent's working style very aggressive, offensive and not up to your professional standards as my wife and I did.
I will not delete this review as you requested.
Thank you very much for reaching out.
I have been renting a property for 2 years with KFH Blackheath offices and have always found them to be highly professional. I am due to move out this month and have found Shelley and her team from Blackheath extremely helpful throughout the whole process. They are always available to assist, kept me informed at all times and have made the whole process run smoothly and stress free!
KFH have been managing the property I let for the last 4 years and I have always found them to be extremely helpful and generally responsive. I have to break my tenancy and Kelly and the team were very quick to reassure me that they would do everything possible to find a replacement tenant as soon as possible which took a great worry off my shoulders. I have always been met with professionalism, respect and understanding which is not always the case with some other estate agencies.
Really impressed with the KFH Lee branch. Staff were friendly and not at all pushy. In particular Kieran Goode who showed us some great properties and was really personable.
I rang with the simple question of "Do you do probate valuations?" I could not get a straightforward answer. The employee, who had refrained from giving her name, wanted to know my property details, whether I intended selling through them, which road the property was in? On asking again "Do you do probate valuations?" I was still unable to get a straight forward reply. Wouldn't use them for anything after this. As if dealing with Probate isn't upsetting enough.
We recently purchased a property where John Payne in Lee were the agent. Claire Pay was fantastic from start to finish, from helping us negotiate the offer being accepted right up until getting on people's case to expedite the key release; she was always on hand. We have notionally awarded Claire "Most pro-active person" of all those involved in the process of selling our flat and buying a new house, she was always on the phone pushing things along and chasing people up to ensure everything progressed quickly and without any major issues. Would thoroughly recommend Claire and the team at John Payne Lee.
I would thoroughly recommend John Payne Lee. My wife and I just sold our house through them and they were excellent in pushing the whole chain through and in always keeping us aware of what was going on. I would particularly like to thank Will as he tirelessly pursued our cause over the whole period of the sale. Also manager Chris was very efficient and professional and Clare too was extremely helpful. A great team effort which worked.
Efficient, reasonable, friendly and professional- couldn't ask for more. Sales and lettings team go above and beyond to assist. Highly recommend them. Love that they open on a Sunday as most agents are not open. I would recommend anyone to use them.
very bad real estate! the worst real estate ever! people be careful they make you transfer money and then they put you on brakes to rent it doesn't end up renting and they keep your money they are scammers because they don't tell you at any time that's why it's a big scam I have proof of this and I'm going to justice for my money back
Great experience as a first time buyer. Michael was very friendly and incredibly helpful, always keeping me up to date with developments and guiding me through all aspects of the buying process.
KFH also recommended me a great solicitor, so would definitely recommend as a first time buyer.
I must say that my experience with KFH Catford has been one of the best of my renting life to date; Clement would have to be the proverbial 'man of the match' as he kept in contact with me after searching elsewhere hooked me back in and made sure I had seen what is now our home which is perfect for us. The rest of the team were great too and showed nothing but professionalism and friendly demeanor through out the entire process and were more than patient when we hit a couple of bumps on the road. If you hadn't realized this by now concerning KFH, I'm a fan. Thanks guy's!