I'd wholeheartedly recommend Acorn Sydenham and particularly sales manager Jack Rampling. From viewings and throughout conveyancing, he was diligent, knowledgeable and totally professional. He and the team worked very hard and with complete transparency regarding the process. To do so under lockdown conditions is all the more impressive. A brilliant team in challenging circumstances.
174 days ago
As a first-time buyer I was excited to buy my first property with Acorn Sydenham, but they – Brendan Kennedy in particular – made my house-buying experience far more stressful than it otherwise would've been.
Brendan struggled to act as a proactive middle-man between my solicitors and the vendor's solicitors, to such an extent that there were threats to pull out higher up the chain because the process was taking so long. I was constantly discovering new information that wasn't being relayed to me and my solicitors – dates, COVID measures, enquiries etc. In the latter couple of weeks, I had to ring every party on a regular basis just to make sure things were getting done. This clearly irked Brendan, and he often didn't bother calling me back.
This lack of communication continued right up until the Friday before the Monday I was due to move in, when I couldn't even get hold of Brendan to ask when I could pick up the keys. He emailed me only at the very last minute on Friday, saying 48 hours as enough time to get everything sorted – though completely disregarding the fact I couldn't make arrangements over a weekend because they're not working days.
Finally, when I turned up on Monday and received a call from my solicitor telling me the contract was completed, I could see the previous owner was still in the property. When I rang Brendan about this, he refused to come down to manage the situation or even send a member of his team, and then proceeded to get seriously defensive with me. And the situation didn't end up getting resolved that day: I had no choice but to let the vendor stay in the property, and, when I arrived the next day, I found all his furniture – beds, mattresses, sofas, everything – was still there despite the purchase being vacant possession.
There were many people at fault in the process, and I'm well aware Acorn is not entirely to blame. But at no point did Brendan ever accept any sort of responsibility for this, or show some ounce of initiative or proactivity, or even – and this would have made so much of a difference – give me an apology. I know I'll receive some anodyne rebuttal from Acorn about how they did all they could, but that's just not true. I feel I managed to secure my flat in spite of Acorn, rather than thanks to them.
348 days ago