Huge thanks to Ahmad and Danielle for so patiently and pleasantly holding my hand throughout the entire rentals process. I am very grateful for their help and could not recommend Foxtons Notting Hill more highly.
Called agent for 20 minutes on the Saturday, explaining clearly that I want a particular property advertised on their site. Property was already taken of the market before my viewing on Monday, I was not made aware of that fact. Agent then continued showing me flats for 1500-1600 (technically over wildly over budget) boldly stating that I would not be able to get a better studio for that money. Found and booked a viewing for a one bedroom penthouse in Canary wharf the Same evening with another lettings agent... Wasted 2 hours of my precious time, would not recommend
KFH made our house sale seem so easy in the end! We handed over our property as we boarded our flight to Australia, and returned 3 weeks later to an offer on it. This was after wasting 6 months with other estate agents on West End Lane - some real cowboys along there. KFH gave a realistic valuation and we hit our target with the sale. Thanks guys for a great job.
We were able to rent a property through this branch. The property was made available on the correct date as per our requests and the staff were very friendly.
However, it was a very unorganised and unprofessional process and we were charged fees that our previous real estate did not charge us. We weren't given information about the property even though it was requested.
A big thank you to Tom Potter for his effort and time. The experience we had was brilliant as there was no time wasting, he would always be there to show us the property and not a weekend worker like other estate agents who don't know anything about the property there showing other than the brochure there given. With Tom he was catering to what we were looking for in a property like some estate agents were showing us run down properties and trying to sell it to us as were a young couple and this is what we should buy, but not Tom he was showing us what we wanted to buy, that was the difference the between other estate agents and Lawrence Rand that stood out the most. Tom was always on hand for a talk by phone or email and this really helped as my partner and I work 9 to 6 so we could only talk to him on our breaks and he was able to be so flexible with house viewings unlike other estate agents who keep it all for Saturday. He also was able to get us a better mortgage quote as well from what other mortgage brokers gave us. If I was to buy or sell it would definately be through him. Thank You Again!
TERRIBLE EXPERIENCE! We purchased our house through them in 2015. It all stared well, but as our offer got accepted and moved on to next stage the ordeal began. Our offer was accepted late July, we were told there was no chain and the seller is ready to move out as soon as we can get paperwork done. This turned out be a load of bunk. The seller used to "disappear" for weeks impacting the progress, not responding to queries raised by the solicitors. Paul Ryan who was dealing with the case from Lawrence Rand wasn't very helpful either. During the course he went on leave without giving an hint he was planning to do so. We never got any honest answers as to why the delay despite everything being in order from our side. Phone calls to his office or emails asking for updates rarely got returned unless the email was marked to Peter Lawrence. This was our first home purchase and with so much delay we were not sure what was happening, if there were to be gazumped, whether the deal is going to go through or not, it was very stressful for us. Finally we got the keys towards end of Nov. To our surprise the seller left all his unwanted stuff(mostly rubbish) behind. And he took away some of the fittings/fixtures that he earlier agreed to leave! When we requested Lawrence Rand if they can contact the seller and get the house cleared, all we got was "we will pass the message" and that's it. We never heard anything back. We were never given the contact details of the seller so there was no way possible for us to reach him. We also found out in the week that followed that someone else had signed up for Council Tax payment and another person had signed up for Gas and Electricity for the property. We managed to sort this out ourselves, not not sure how it happened in first place. Had Lawrence Rand been clear with their communication instead of keeping us in dark this experience would have been much better. I guess in a seller driven market, with properties in short supply and high prices, its the buyer which is at the receiving end and the estate agent only cares for the seller from whom ultimately the profits come! And today morning I received a phone call from them asking if I was interested in selling my house due to an increased demand for properties in my area! Good grief!
Always had a pleasant experience with JA. My property manager Sina has been particularly helpful.
"Ripping off optimized" is the opinion we ended with regarding James Anderson estate agents. We have rented in England for 11+ years, in and out of London. The one year spent in a flat managed by James Anderson was remarkably a worse experience. Hence this review.
Summarizing some highlights:
· About two days prior moving into the flat, James Anderson tried to change the agreed to terms of the tenancy and increase the rent! We were obviously vacating the previous place and had nowhere to go. It was extortion.
· The rented flat was in fifth floor of Deanhill court in East Sheen and accessed via a lift. The lift started breaking down frequently, which meant we had to use the service access stairs on a regular basis. These stairs are outside the building and was not safe for our kid. We asked to move out of flat before the end of the tenancy period. But James Anderson held us to the full term. We agree that was the contract. But our opinion that James Anderson could have been more considerate.
· When it came to advertising the flat at the end of our tenancy, they advertised using outdated photos (more than two years old) and information (e.g. claiming the oven used daily for a year as new). A James Anderson representative stated advertising with such outdated photos is not legal but a “grey” area.
· It took James Anderson more than seven weeks to return the undisputed amount of the tenancy deposit!
· Our opinion that James Anderson made unfair claims on the tenancy deposit. This lead to a disputed claim which was later handled via a dispute resolution service.
· The produced checkout inventory was clearly doctored. This was obvious as it contained photos taken at a much later date from the end of the tenancy!
Apart from comments stated as opinions, other statements above are in our email conversations with James Anderson and their advertisements.
Ripping off optimized - our conclusion about James Anderson estate agents.
I had a seamless experience purchasing a property through SJ Smith's Ashford Branch. Chad was exceptionally helpful from the get go and was always quick to respond, he actually personally recommended the property I bought to me and it was an absolute gem so I'm very grateful to him. I'd also like to thank his colleague Nicola for all her assistance throughout the process. SJ Smith are a class act and I would have no hesitation in using them again.
They will let a property next to you to tenants with antisocial behaviour issues, and overcrowd it ( 8 people living in a 3 bedroom house) they will then tell you "with the best will in the world the number of tenants cant be controlled" ermmmmmm. Contracts? Property management??? Not difficult is it. They ignore pleas for help and emails and will devalue any property next door!!!! Police are constantly here and I am not calling them out... shows how dangerous these people are. Warning if you see a SJ Smith board go up next door, this is bad news for home owners!!! My life has been a living hell for the last year because of them!!!!!! I can hear the tenants in your property smashing the doors and floor right now. They do it constantly, I hope they wreck it then you might bother to do a background check on tenants next time. Classic greedy dismissant estate agents!!!
Who ever is looking for a new home I highly recommend to work with Carlos Torres as he focuses on meeting your personal requirements. Carlos is professional, punctual and attentive. Highly appreciate all his help!
Made an enquiry and specified my budget and requested no time wasting. Before arriving for the viewing, I requested photos and prices of the property. I was then taken to viewings with properties which were way above my budget and I was subsequently insulted that I could not make a higher offer. I was informed that a higher offer had been made but the property is still on their website. I was also taken to a property which I had already viewed before and was told that the price was £1250 when in fact it was listed for £1150. Appalled by their level of desperation. Will make a formal complaint to the regulatory body as taking advantage of ordinary people is part of their daily routine. Their staff are not just rude but also skillful in making up information to their advantage. They will most likely reply denying everything.