I would like to start off with saying a massive thank you to the team at Coopers! Everyone who I’ve spoken too has provided exceptional service throughout.
We initially were selling our property and Robert White was very attentive when booking the appointment with the photographer to takes images of the property and put it on the market.
We then found a property that Coopers had listed and we put an offer in. Throughout this process we liaised with Paige and her customer service was exceptional. She worked very hard behind the scenes, chasing both solicitors, communicating with both sides about the fixtures and fittings and informing us of general updates.
We were so impressed with their service, so much so, that the property we were going to sell, we decided to rent it with Coopers. We initially had another estate agent in mind, who were charging slightly lower on commission but after having seen the hard work from Coopers, in comparison to the other estate agent, after speaking to David we changed our mind and decided to pay the slightly higher rate because we knew that Coopers hard work would ensure a quicker turn around. Again, the communication was was brilliant when arranging appointments, emailing confirmation of the appointments and keeping us updated with progress.
We’ve completed now, with a massive thank you to Coopers, I would highly recommend them! For their exceptional customer service, communication and dedication throughout the whole process! During this process it makes a massive difference to have a team that are very attentive and helpful, so choosing a fantastic estate agent goes a long way!
I have never in my life taken the time to write a negative review however, given the appalling service my flatmates and I have received over the last 2 years letting from Coopers, I feel compelled to do so.
We are unsure as to whether this abysmal service is reserved exclusively for students, or whether this is received across the board, but we have had the misfortune of letting 2 properties from Cooper's during our final 2 years at Brunel University.
Estate agents, namely in our experience, Jackie (property management) and Jayde, play on the inexperience of student's as first time house renters. We were misled about the facilities of our first house and encountered mathematical administration errors along the whole process leading up to the acquisition of keys for our first property. The service doled out to students is incredibly patronising, despite the multitude of errors made by Coopers staff, we were rudely affronted and made to feel that it was our inability to understand the renting process. Coopers charge an astonishingly high administration fee, in our case, 3 students, totalling £768. £240 of these charges were guarantor fees that we had to pay twice despite there being absolutely no change in guarantor information. It is written into contracts that students will have the price of end of tenancy inspections taken out of their deposits. All this would be palatable if the level of service received from Coopers was exceptionable. However, we have currently been without a functioning boiler in our house for 7 days during the middle of November. There is no out of hours service and the onus is placed on the individual to chase up Coopers with regards to repairs. We were greeted with the answer that, and I quote Jackie: "A boiler costs £1500 don't you know this is a lot of money." However as our rent totals £1650 each month and we have had to leave the house due to it being unliveable this does not seem a satisfactory response.
My only hope for this review is to raise awareness within the management team that the service offered to students is wholly unacceptable and needs serious review. Once again, it is with regret that I have taken time out of my schedule to write such a negative review, but I hope that students looking for estate agencies in the Uxbridge/Hillingdon area think carefully before choosing Coopers.
Ross was professional and efficient from the get go, arranging for me to see several properties at once in the area, all of which fitted my criteria. We ended up making an offer on a house he had chosen to show us, and we've been really impressed with Ross's proactiveness throughout the process. He provided valuable support at every stage and approached our purchase with a sense of humour and cheerfulness that made a potentially stressful time really easy for us. Thank you Ross!
After listing a property with Martin Flashman, who had tied me into a 6-MONTH contract, I found it to be a very disappointing service. After 2-months on the market they got me an offer of £200k. I told them that was so insulting that it didn't deserve a reply, and when I spoke to Martin Flashman to ask why they would encourage such a low offer, his reply was that I can go and list it with someone else if I want to, but he has a 6-month contract and if I sell it through someone else, I'll be paying 2 estate agents fees. I waited for that contract to expire before I sold the house in Feb, 2010 through Gascoigne & Pees and they found me a buyer who met the full asking price of £250k within 2-weeks!
I had bought through Martin Flashman before and I generally value the idea of dealing with small businesses because I appreciate being able to speak directly to the boss. However, these are not the sort of folks I'd advise selling through, not if you want either a fair price, or a timely transaction. I can only speak for myself, but I will never sell through MF again, and I can't say I found Mr Flashman to be the sort of person I'd want to be dealing with ever again.
Melodie Nguyen is amazing! So professional and always goes out of her way to ensure we have the best service possible. Couldn't recommend enough!
The worst experience ever! Be prepared to involve your lawyers before signing anything with them. They are the worst authorized delinquents! Incompetents and thieves! They only do their interests! I strongly discourage everyone to cross their door.
Our letting agent Joe was an absolute hero. Showed us exactly the kind for flats we were after without any pushiness or properties above our budget. Ended up getting a great flat and a helpful agent willing to come help us out when needed.
Farhana Ahmed showed us around the property which we are now due to move into. She was super personable, educated on the property and efficient through the actual rental process! Highly recommend
I had an amazing experience with haart, the Hayes team are amazing, they are very helpful and extremely efficient! Would recommend them to anyone. 10/10 for me!
DO NOT USE THIS COWBOY COMPANY
Charge a ridiculous commission fee compared to other professionals. Then when cancelling with them leave their sign up bad mouth other companies and delay taking down advert on rightmove/ zoopla and others
Glenda's customer service skills are impeccable. She is friendly, extremely organised and always on the ball. Everyone on that team is polite, personable and always happy to help. They understand the urgency surrounding buying/selling and process queries extremely quickly. Couldn't recommend Lawrence Rand enough! Thank you for all of your help xx
TERRIBLE EXPERIENCE! We purchased our house through them in 2015. It all stared well, but as our offer got accepted and moved on to next stage the ordeal began. Our offer was accepted late July, we were told there was no chain and the seller is ready to move out as soon as we can get paperwork done. This turned out be a load of bunk. The seller used to "disappear" for weeks impacting the progress, not responding to queries raised by the solicitors. Paul Ryan who was dealing with the case from Lawrence Rand wasn't very helpful either. During the course he went on leave without giving an hint he was planning to do so. We never got any honest answers as to why the delay despite everything being in order from our side. Phone calls to his office or emails asking for updates rarely got returned unless the email was marked to Peter Lawrence. This was our first home purchase and with so much delay we were not sure what was happening, if there were to be gazumped, whether the deal is going to go through or not, it was very stressful for us. Finally we got the keys towards end of Nov. To our surprise the seller left all his unwanted stuff(mostly rubbish) behind. And he took away some of the fittings/fixtures that he earlier agreed to leave! When we requested Lawrence Rand if they can contact the seller and get the house cleared, all we got was "we will pass the message" and that's it. We never heard anything back. We were never given the contact details of the seller so there was no way possible for us to reach him. We also found out in the week that followed that someone else had signed up for Council Tax payment and another person had signed up for Gas and Electricity for the property. We managed to sort this out ourselves, not not sure how it happened in first place. Had Lawrence Rand been clear with their communication instead of keeping us in dark this experience would have been much better. I guess in a seller driven market, with properties in short supply and high prices, its the buyer which is at the receiving end and the estate agent only cares for the seller from whom ultimately the profits come! And today morning I received a phone call from them asking if I was interested in selling my house due to an increased demand for properties in my area! Good grief!