Very happy with their effort to sell in a difficult market. Tom's approach is professional and personal at the same time. Thanks
Extremely unprofessional service on lettings, extremely ignorant agents. dont do their works. Very regret that I rent with them. We have to call them day to day in order to get informed. ??? excuse me ?!
go to Savills, they are much more better agents. knight frank is just disappointingly unprofessional.
Oscar Doyle from KF was excellent. Handled a tough situation with diplomacy and tact. He also came in a good deal above the estimated price of several other sellers but was able to use his network to find several buyers interested in paying the asking price. He priced it well as the first person in the door paid full asking despite the fact that several other brokers thought he'd overpriced the home by several hundred thousand pounds. he knew the market and got us the best price possible for our home. thank you.
After having seen something like 60 flats with other agents I finally got to the point with Knight Frank as I they understood my needs and did not waste my time visiting other random properties. This was great!...
On the other hand... the aftermath was quite painful/annoying unfortunately.
The information received from the Agency revealed to be really imprecise on some aspects of the technical features of the flat (even though reportedly passed by their clients), definitely demonstrating some quite shallow technical knowledge which one would not expect from a name as Knight Frank.
had a great experience to have Jessica Bishop from St Johns branch to help me with a purchase for more then a year now. i want to thank Jessica for such a professional approach to my personal criteria in my search and always providing me with super filtered information which was just on spot. without losing my time i had the best places for me to view and Jessica would always make sure the time arrangements for viewing were sutable. made a right decision to stick to one agent in stead of using few.
I have dealt with many estate agents over the years but Jessica Bishop of Knight Frank St Johns Wood has shown outstanding qualities in a challenging market in a cool and calm way. She doesn't rest until the job is done.
As first-time buyers, Glenda and the team at Lawrence Rand were available to us at any time to respond to queries and answer questions on all aspects of the process. From first viewing to completion, they were easily accessible, extremely helpful and really helped to move things along with solicitors.
TERRIBLE EXPERIENCE! We purchased our house through them in 2015. It all stared well, but as our offer got accepted and moved on to next stage the ordeal began. Our offer was accepted late July, we were told there was no chain and the seller is ready to move out as soon as we can get paperwork done. This turned out be a load of bunk. The seller used to "disappear" for weeks impacting the progress, not responding to queries raised by the solicitors. Paul Ryan who was dealing with the case from Lawrence Rand wasn't very helpful either. During the course he went on leave without giving an hint he was planning to do so. We never got any honest answers as to why the delay despite everything being in order from our side. Phone calls to his office or emails asking for updates rarely got returned unless the email was marked to Peter Lawrence. This was our first home purchase and with so much delay we were not sure what was happening, if there were to be gazumped, whether the deal is going to go through or not, it was very stressful for us. Finally we got the keys towards end of Nov. To our surprise the seller left all his unwanted stuff(mostly rubbish) behind. And he took away some of the fittings/fixtures that he earlier agreed to leave! When we requested Lawrence Rand if they can contact the seller and get the house cleared, all we got was "we will pass the message" and that's it. We never heard anything back. We were never given the contact details of the seller so there was no way possible for us to reach him. We also found out in the week that followed that someone else had signed up for Council Tax payment and another person had signed up for Gas and Electricity for the property. We managed to sort this out ourselves, not not sure how it happened in first place. Had Lawrence Rand been clear with their communication instead of keeping us in dark this experience would have been much better. I guess in a seller driven market, with properties in short supply and high prices, its the buyer which is at the receiving end and the estate agent only cares for the seller from whom ultimately the profits come! And today morning I received a phone call from them asking if I was interested in selling my house due to an increased demand for properties in my area! Good grief!
We highly recommend Knight Frank in London. We are Swedish with no personal relation/contact in London and have been very satisfied from the first contact through Email, to meeting with Mari Wale in person, to signing for us the “Perfect match” flat. Marie Wale has been very professional, showing genuine interest in helping to find the right flat, building the relation, and all the way very service minded with follow-up and follow-through. We did have close contact with some of the big well-known Agents when searching, but Knight Frank through Mari Wale offered the best service and delivered. Thanks to Marie we found our London home.
We got in touch with Knight Frank in early May about the sale of my parents' house both of whom had died earlier in the year. The sale was successfully completed November 24th.
Our experience with them has been almost entirely very satisfactory. We spoke to 3 agents initially and had no hesitation in deciding on Knight Frank. They arrived well-prepared with a full cover of their brief, much useful information on comparable properties they had sold locally, an authoritative overview on market conditions locally and more generally, good market strategies, with national and international data base, plus a reassuring emphasis on personal interaction and follow-up and were efficient and understanding in their viewing and analysis of the house itself. The initial price they put on the property was also bang in the middle of the three varying views of the three different estate agents we interviewed. While this was a consideration in choosing KF, it was the least important factor in our decision.
Our first impressions were borne out by our subsequent dealings. KF were direct but entirely polite, sensitive and accommodating about how we should best set up the property for client viewings (furniture, pictures to be left, removed etc.). Once the property was on the market there were instantly a good number of viewings and this continued over the summer. Once it became clear that house was creating much interest but no offers we decided to reduce the price but this was a decision that was neither rushed into nor left hanging for too long. Their advice on how to drop the price proved spot on, having an almost immediate effect. Indeed their advice throughput has proved invaluable and we have never had cause to fault it.
KF took entire responsibility for all dealings with potential clients and with the eventual buyers. We were entirely happy to entrust them with this and encountered no problems.
A couple of very small criticisms:
It seemed to take quite a time to put the paperwork in place to put the property on the market.
Communication could occasionally have been better. They generally rang with regular updates bi-weekly on how the viewings were going but sometimes this lapsed and there were longer gaps that needed a bit of nudging. Also occasional emails and telephone messages that needed chasing for a reply. Generally speaking however communication was fine and they were always ready to spend time discussing things at any length on the telephone when I did get in touch. Their emails were concise, efficient and comprehensive.
Our main point of contact was Neil Maclean.
It's been a pleasure to work with Guy Spencer & Fraser Wright in the lettings department at the Hyde Park office . They know a huge amount, are extremely well organised, and always get the job done with a smile. The lettings department is run to the highest professional standard by John Humphris - the team always seem to be a step head. It is refreshing to work with. I cannot recommend them highly enough and look forward to doing business with them again soon.
Fraser Weight at Knight Frank did a super job and helped find me the perfect place. Being Danish you're not necessarily used to all the rules that apply when you look for rentals in the UK - Fraser did an outstanding job helping me with this. Sussie