Ms Susie Fishenden, Ms Karen Griffiths and Mr Ali were our points of contact during our tenancy. We experienced excellent management and assistance with issues being resolved very quickly. The check-in and check-out were both very smooth and facilitated. We had excellent experience in general.
I have never in my life taken the time to write a negative review however, given the appalling service my flatmates and I have received over the last 2 years letting from Coopers, I feel compelled to do so.
We are unsure as to whether this abysmal service is reserved exclusively for students, or whether this is received across the board, but we have had the misfortune of letting 2 properties from Cooper's during our final 2 years at Brunel University.
Estate agents, namely in our experience, Jackie (property management) and Jayde, play on the inexperience of student's as first time house renters. We were misled about the facilities of our first house and encountered mathematical administration errors along the whole process leading up to the acquisition of keys for our first property. The service doled out to students is incredibly patronising, despite the multitude of errors made by Coopers staff, we were rudely affronted and made to feel that it was our inability to understand the renting process. Coopers charge an astonishingly high administration fee, in our case, 3 students, totalling £768. £240 of these charges were guarantor fees that we had to pay twice despite there being absolutely no change in guarantor information. It is written into contracts that students will have the price of end of tenancy inspections taken out of their deposits. All this would be palatable if the level of service received from Coopers was exceptionable. However, we have currently been without a functioning boiler in our house for 7 days during the middle of November. There is no out of hours service and the onus is placed on the individual to chase up Coopers with regards to repairs. We were greeted with the answer that, and I quote Jackie: "A boiler costs £1500 don't you know this is a lot of money." However as our rent totals £1650 each month and we have had to leave the house due to it being unliveable this does not seem a satisfactory response.
My only hope for this review is to raise awareness within the management team that the service offered to students is wholly unacceptable and needs serious review. Once again, it is with regret that I have taken time out of my schedule to write such a negative review, but I hope that students looking for estate agencies in the Uxbridge/Hillingdon area think carefully before choosing Coopers.
We engaged Gibbs Gillespie in Uxbridge for the search for a new rental property for us, our agent was Luke Williams and he did a superb job organizing viewings with various tenants and did a brilliant job showing us around. We highly recommend this agency.
I have rented 2 properties really good and return your calls and full of promises until you sign and hand over your deposit.
The first property I moved into was dirty and needed painting I was told it would all be sorted out I had to pay a decorator to paint the lounge and bedroom we could not move in for a week when we checked ou they charged me for 2 light bulbs and cleaning as they were selling the property.
The property I have now moved into the washing machine isn't working properly so my wife has to go to the laundrette and we have other problems but looks like I will have to pay for them myself.
There is sometimes negative connotations associated with estate agents, but from the start, Ben went above and beyond to understand the property we were looking for and had a wealth of knowledge about the areas we were interested in. We are still ‘on the hunt’ for the right property, but unlike 90% of other agents, Ben understands what we are after and only sends over suitable properties. I can’t recommend Martin Flashman highly enough! 5* star service
After listing a property with Martin Flashman, who had tied me into a 6-MONTH contract, I found it to be a very disappointing service. After 2-months on the market they got me an offer of £200k. I told them that was so insulting that it didn't deserve a reply, and when I spoke to Martin Flashman to ask why they would encourage such a low offer, his reply was that I can go and list it with someone else if I want to, but he has a 6-month contract and if I sell it through someone else, I'll be paying 2 estate agents fees. I waited for that contract to expire before I sold the house in Feb, 2010 through Gascoigne & Pees and they found me a buyer who met the full asking price of £250k within 2-weeks!
I had bought through Martin Flashman before and I generally value the idea of dealing with small businesses because I appreciate being able to speak directly to the boss. However, these are not the sort of folks I'd advise selling through, not if you want either a fair price, or a timely transaction. I can only speak for myself, but I will never sell through MF again, and I can't say I found Mr Flashman to be the sort of person I'd want to be dealing with ever again.
From start to finish Curchods were professional, knowledgeable, and incredibly helpful. There were frustrating moments throughout the sales procedure, particularly when nearing exchange where my wife and I wanted to tear our hair out, but Grant, Stewart, and in particular Alex were fantastic at engaging our first time buyers, chasing her solicitors, and providing regular updates. We couldn't be happier with the service they provided. (We had tried a couple of agents previously to get us sold, and we took a break from the market and spoke to Curchods, who got us sold on the first day of viewings.) If you want quality, and an attentive service from a team that will do everything in their power to get you aross the line and sold, instruct Curchods.
Thanks all, we really appreciate all your hard work!
Alex and Candice Jones
Review as a tenant and based on ending a tenancy. Start of my tenancy was with a different letting agents which was then switched to Curchods mid tenancy.
Please note I tried to be as helpful and courteous of a tenant as possible, happily let them take photos and measurements for advertising. Always left the property clean and tidy. Even left the property to allow for viewings whenever they wanted, as I knew staying in the property can sometimes be awkward. Even helped explain certain aspects of the property.
Hoped to be treated in a similar way at end of my tenancy. Unfortunately not. Was charged an extortionate rate for minor things.
-Was charged for cleaning, which is fair if it was needed, but when I asked for a receipt, they could not provide one because they didn't actually get a cleaner in. Was told the charge was for "compensation". Note we actually had the property professionally cleaned.
-Was also charged for damages. Which I considered fair wear and tear, 1 was a low level scuff mark, barely visible, no wall or paint damage but was 8+cm long and 2 small stain lines on a window sill, 0.5-1cm in length and no more than 2mm in width. Again they didn't actually carry out any work/repairs, so clearly wasn't a big deal. Just charged me for "compensation".
Tried to briefly challenge, they couldn't care less and fobbed me off. I didn't want a long drawn out process to dispute further, just took the hit.
I had left properties in much worse states in the past and got all my deposit back. They clearly just want to try and keep as much of your deposit as possible.
Been renting 10+ years and this is of course my own personal experience. If you disagree with my opinion then please disregard this review.
We decided to market our house both for sale and to rent due to moving abroad. Having tried with another agency locally first, we came to Curchods and felt very reassured from the beginning with the professional advice and process. The big one for us was communication about viewings and feedback, which was very prompt and useful. We successfully let our house to a high-calibre tenant and would highly recommend Curchods both on the sales and lettings side.
I couldn't have been more impressed with Jake. From the viewing on a Friday evening which made him late for a night out with his mates, to keeping me informed throughout the process. Constantly available, even on his holiday. He is clearly and all round top guy, really easy get on with and very knowledgeable. As a Director at a well known estate agency in London myself, I'd like to say I'm a good judge...I haven't seen many better than this guy. One to watch.
We bought our property through Cameron Stiff (Hussein) and sold it through them again a few years later. They are knowledgeable and realistic on pricing, and proactive in driving transactions through to completion which is important when things do not go to plan, as is inevitably the case.
Terrible. They sent me to one address which wasn't built yet, and one address where the guy never showed up to let me in. Never followed up, useless. Sent bad flats that were irrelevant. Staff are rude. Asked 3 times to be taken off their mailing list and they still have not.