First time renting so had no clue on how hard/easy it were, nevertheless Anna has been an absolute delight, and she’s made every bit of it very easy. Would absolutely use Let Leeds again! V happy ????
1172 days ago
Where to begin - we have rented with let leeds for almost 3 years now in the same property. In retrospect we stayed in the same house because we dreaded the thought of dealing with them with regards to viewings. Rightfully so! On a number of occasions the property was entered without us knowing OR prior notice given. Obviously this is illegal, but hey, why would they care? They're textbook estate agents. They ignored us when we told them we worked nights and we were constantly being woken up by them barging in the house despite us saying NO! They said they can't work around us, fair enough but be considerate. I work 13 hour shifts, mix of days and nights, I doubt anyone in their office even knows what thats like or what hard work actually looks like. Try working a 13 hour shift, getting home at 8am, then being woken up after 3 hours sleep by them barging in!! I dont know where they get their training, but clearly nobody in their office knows what theyre doing or the importance of customer service.
The staff are SO rude!!!! I cannot stress this enough. Please please take note of these negative reviews and do not rent through let leeds. You will be RIPPED OFF!! As an example - our house is being let next year for almost double what we origonally paid when the house has had NO improvements or maintence done to it what so ever. It is falling apart completely, we have had to move into a smaller room because the attic room is riddled with mold and damp which has NEVER been fixed. Oh - actually, one time they came round and painted over it, "damp proof paint" they said, I'm sure that isnt even a thing? Anyway, mould problem still persists with no end in sight.
I was in contact with the previous tenants, they stayed there 3 months and left early because they couldnt stand let leeds.
As proof that you will get ripped off - they are letting the house next year to students, who will be paying EACH what we paid for both of us when we first moved in. Oh and its advertised as "bills included" - not possible as this house is 'pay as you go' gas & electric. Bills cannot possibly be included unless they shell out the £600 to get the meter changed which I doubt they will since they wont fix a simple mould issue.
If you are a parent of a student or a student yourself please take heed of this warning because you will be ripped off. They will prey on you. Because they think they can get away with their shenanigens because you wont know any better. Another example - this is a recent one. We were getting arrears notices saying we owed hundreds of pounds. I knew we didnt but they persisted (despite me sending bank statements confirming payment over a month ago BUT you'd be lucky if they read their emails) they were very condescending and if I were 18/19 living on my own for the first time I'd of panicked and paid up. But I'm not that stupid unfortunely for them - they sent me an account summary. Suprise suprise, no receipt for a payment we made over a month ago which coincidentaly is the amount they are asking for. I mean - what estate agent cant even keep track of their rental payments?
Seriously - I dont know what these guys do in their office all day but I imagine its spinning around on their chairs, drinking coffee and complaining about clients. Just to give an example of how RUDE they are. David let us know when he inspected our property that the agents 'didnt like us' and 'didnt want to let the property to us'. For no reason at all. They didnt know us. They never even met us. Who do they think they are?
Can't wait to move out of our dump of a home and never have anything to do with this agency again. They are CROOKS. They are rude. They are SERIOUSLY UNPROFESSIONAL. They are just a joke. I seriously feel sorry for the tenants next year. If you see this - I apologise. And to the landlord - I apologise for you thinking you were down £500 rent when it was these idiots not knowing how to do their jobs.
Phew, weight off my shoulders. Good luck if you've already signed a house with these people!!
1230 days ago