Highly recommend, genuinely professional service what customer expects.
13th Aug 2021 (10 weeks ago)
I hardly make reviews especially bad reviews, saddly on this occasion I felt the need to.
Its a real shame because they have excellent ratings and reviews, and I cannot understand Why I had such a poor experience with them.
I have been awaiting a call back for over 3 days. I have also submitted online web enquiry.
The property I wanted was due to be available on 7th August. When I first called on 5th August the lady said keys would be with them on Thursday 6th August. So I arranged day off from work just to make sure I don't miss the property. She took my details and asked me to call them back by 12pm next day if no one calls.
I called following day , an asian guy picked up and said this property is not ready for viewing as they dont have the keys yet. I explained to him I arranged day off work and was told property would be available for viewing today, he simply replied he will email landlord and call me asap when he has more information and is positive it will not be possible today.
No one called, and each time was promised a call back. I even offerred deposit to hold the property and start checks, to which he said I have to wait for landlord as he has the keys.
My partner called few hours later on my behalf only to be told property is no longer available..
How is that possible???
If you say you don't have the keys.
Additionally I was told property will have a 10 minute viewing gap between people instrested. Then all of sudden someone else has already finalised the property without viewing and "landlords keys..."
For such a reputable local Estate agent its very unprofessional and poor for such level of service.
No one ever called once to update me.
8th Aug 2020 (1 year ago)