I spent a long while looking for the perfect house and could not have been happier with the level of service and professionalism I received from the team at John Payne. From their patience and understanding of my needs during viewings to the level of care when going through exchange I have been very impressed.
I was in a chain free position to buy and I had assured John Payne that I would be in position to exchange very quickly after an offer was accepted. However once the my offer on the house was accepted, my mortgage offer took 10 weeks to come back. Obviously during this time myself and the seller where getting very nervous. However the Daisy and the team at John Payne, handled the situation amazingly. Reassuring both sides and making sure everything was all in place to exchange when the offer came back. Exchange and completion went through without any issues at all. Picked the keys up at 10:00am on completion day with a big handshake and congratulations from Glenn.
It was very reassuring to see an estate agency with so much patience. I am very grateful that the house I bought was via John Payne. Could not recommend them more!
NaN days ago
Be careful before buying a property from them.
I had agreed a price on a property they were marketing. Just before exchanging, they pulled out and sold it to someone else. The manager Glenn Maher was particularly unprofessional during the process.
Not only I lost the property, but also the fees for surveyor, mortgage, solicitor.
I appreciate you looking into this matter. It is unfortunate you didn't find your agent's working style very aggressive, offensive and not up to your professional standards as my wife and I did.
I will not delete this review as you requested.
Thank you very much for reaching out.
1253 days ago