Marta has been incredibly helpful to us when it came to down to finding flats and making the right choice. She is proactive, resourceful and always with a positive attitude, an excellent professional! We will definitely go back to her if we ever consider moving flats again. Thank you Marta!!!
Terrible, disorganized and most outrageously rude - can't get hold of anyone, and when you do, you wish you never had. Surprising in the current competitive environment that a company can have such contempt towards, and disregard for, their customers.
Dorota was great through the entire process. Keeping us updated every step of the way and explaining everything very clearly. All our questions were answered in full with no hesitation in a very kind and helpful manor. Would definitely recommend using KFH.
Incredibly incompetent and immoral
They lied to us about what was included in the house.
They lied to use about terms in the contract
It took them over a month to give us our parking space that we were paying for
They're are incredibly rude and hung up on me a few times when trying to resolve issues
It took them an unreasonable amount of time to return our deposit
They are entirely unhelpful
They refuse to give references unless you paid them £42
At the end of the tenancy they book loads of appointments to show prospective new tenants around but often cancel and do not tell you
They are not very nice people to deal with
We had a great experience working with Tom to find our first house. He guided us through the process and was incredibly supportive post move date, helping us resolve some small issues. Thanks!
Exceptionally poor rental management services. Ever since I moved into this property managed by Jacksons there have been problems. Jacksons attitude towards customers especially with regards health and safety is astounding, their organisation and ability to manage landlord relations is particularly poor.
Nearly two months after moving in and I was still battling with the rental customer services to get basic things fixed, including getting locks on ground floor accessible windows. I warned Jacksons both the weakened front door and damage around it, plus the fact locks were either broken or entirely missing from ground floor windows was a major security risk and invalidated insurance. I don't feel my reports to them were taken in the slightest seriously. The first time it took about 3 days to get a lock on the window but nothing was done about the weak front door. Just before new year the flat was broken into and a number of items stolen. I requested a meeting with more senior managers and during their visit we discovered locks were entirely missing from the bathroom window and a little time later another lock missing from the bedroom window. None of this should have been the case as I specifically requested locks be put on all windows in my offer to rent the flat. I have now suffered losses and was unable to take out insurance due to the lack of locks on windows. Jacksons ineffectiveness have led to me losing around £2000 worth of possessions. Jacksons did not take due care to ensure the work had been done, do not follow up with you on issues you raise with them you have to constantly chase them. After I requested locks the last two times it took around 10 days for someone to install them only after I'd chased on a number of occasions to find out what was going on. This as an indicator of the poor landlord relationship management: my bathroom was only just redecorated towards the beginning of February despite this being in the offer letter to rent the property going back to September last year (I was told this would be completed before i moved in, then just before I moved it I was told it would be during the first week of renting at the end of October!!). Security lights around the building are still not working and yet again I am having to chase Jacksons again!!
Jacksons attitude and approach to managing situations regarding tenants health and safety is shocking. Not only had we got to deal with the shock and trauma of having our homes broken into, but also dealing with staff at an agency that are effectively ignoring us after the fact. I will never buy or rent from Jacksons ever again.
Avoid if you value your possessions and health and safety!
Great service from some of the most genuine and helpful estate agents I have come across. In the process of purchasing a flat in the area and have been impressed with how Alex Rose in particular has assisted me with the process, from getting a prompt viewing to oiling the wheels with solicitors. Its been great to have someone so responsive - Alex has gone above and beyond to make it as stress free as possible. Highly recommended! Thanks for all the help.
Unfortunately there is no option to select 0 out of 5 stars for this review, so to reflect the appallingly distasteful experience i have had to select 1 out of 5 stars.
In effort to avoid posting an entire essay, I shall cut the long story short: Prospective tenant, put in an offer on a property which was subsequently accepted and went to contracts and referencing. Landlord pulled out of the deal during referencing (tenancy at this point was signed). Marsh and Parsons took the decision to retain 270.00 as an ‘administrative fee’ despite all documents I signed being peppered with “I also understand that should I withdraw from an accepted offer the administration fee of £225 plus VAT is non-refundable” – I would like to highlight again, that the Landlord pulled out of the offer.
It is a massive shame that an Estate agency with such a large presence in London would conduct business in such an unethical manner, essentially trying to pull a fast one and keep money that they are not legally obliged to keep.
Safe to say I will never deal with M&P again and would not recommend them to anyone.
Unfortunately it looks like I will have to progress with legal proceedings.