N Worthington
I rate Northwood estate agents very highly because they have managed my flat in Sutton for over a decade. They have always been very polite and understanding whenever we have needed their services. The staff at Epsom are always willing to go that extra mile. Today I needed the paperwork to work out the tax returns and some reason the email didn't come through and so they very kindly offered to hab... Read more
Landlord
8th Jan 2025 (17 days ago)
R Williams
We rented through Northwood Epsom and found the service brilliant from start to finish. We dealt with Angela, Albena and Jordan and found all to be extremely helpful and professional. Any issues through our tenancy were dealt with quickly and efficiently always getting a same day response. Would highly recommend them... Read more
Tenant
14th Dec 2024 (6 weeks ago)
M Sanei
I had a really disappointing experience with this agency. They didn't respond to my emails about scheduling a property viewing, even after I answered all their questions. Jordan, the Epsom branch manager, was especially unhelpful and never got back to me. Not impressed with their professionalism at all.... Read more
4th Aug 2024 (25 weeks ago)
A None
This is either some sort of fraud or the most unprofessional outfit on the market. Either way steer well clear... Read more
25th Mar 2023 (1 year ago)
M B
AVOID!????????
Every single issue I have raised is not resolved until landlord gives go ahead, that's normal but they have allowed me to go without heating for weeks, a hob for a month, fence came down and open to public for 6 months. All with a young child.... Read more
Tenant
9th Jan 2023 (2 years ago)
C White
To begin with, the estate agents seemed really professional, friendly and were quick at responding!
The evening that we went to view the property, they updated the property to ‘let agreed’, after ‘working’ hours. When I phoned Jordan the next day, he reassured me that the property was still available and that they still had viewings that same day. I am starting to doubt that this was ever true.
A few days later, I received an email offering me the flat! We were so happy and excited but the very next day I received an email at 9:49 telling me that they had reviewed our bank statements and that they were not able to continue with letting us the flat. At 11:39 I phoned back only to be told that they had already let the flat to somebody else. They failed to ask me what my financial situation was and whether I had any assets that I would be using to contribute towards the rent.
The situation felt really planned and underhand, as if they already had another tenant lined up or as if they accidentally told us that our offer was accepted in the first place.
Only after reflecting on the situation, I realised how unprofessional and disappointing this estate agents are. They are full of lies and deceit and are not sincere.... Read more
Tenant
10th Jun 2022 (2 years ago)
M Dulley
Angela from Epsom Northwoods is always reliable and helpful. Highly recommend this branch... Read more
9th Feb 2022 (2 years ago)
D Dill
Avoid this Company at all costs. 4 times their tenants have flooded 2 flats below causing £30k + worth of damages and not once have they had the decency to apologise. The 2 affected flats have a key worker in one and an 85 year cancer patient in the other. There were 4 tenants in a one bed flat contravening tenancy rules. 2 were removed but 1 has moved back in so still contravening tenancy rules. Because they are receiving rent they have no interest in what the tenants are up to.
The lady that owns the flat lives in Spain and has not made any contact either.
A sham of a Company and if you are looking to let your flat, avoid these at all costs.... Read more
Landlord
31st Mar 2021 (3 years ago)
N Haque
Brilliant service by the team in this branch. They handled my Lettings requirements very professionally and took the stress away! They found new tenants within days and swiftly moved things along. I’m very happy with the lovely lady Tracey and her team. Thank you very much !!... Read more
Landlord
12th Sep 2020 (4 years ago)
A Jai
Okay.... Read more
18th Aug 2020 (4 years ago)
H Stubbs
I have nothing but positive feedback for Northwoods. We moved into our home over a year and half ago and the whole rental process wasn’t stressful or anything it went really well.
Since living here we had a few bits that needed sorting which like any home that can happen. Both Tracey and des were fantastic they were so quick in sorting it for us and nothing was an issue for them and cannot thank them enough.
I would highly recommend them to anyone.... Read more
Tenant
25th Jun 2020 (4 years ago)
M Odlin
Thank you to Ryan for being so helpful with helping me find and move into my flat! Very good at getting back to me with the answers to any questions I had!... Read more
Tenant
13th Feb 2020 (4 years ago)
E Ltd
It has been an absolute pleasure working with Mr Sellars and his team at Northwood Epsom. Extremely professional, courteous and always willing to go the extra yard, nothing was too much trouble. Thank you for your assistance, we have no hesitation in recommending your services to all.... Read more
4th Feb 2020 (4 years ago)
S Naudeer
Hi , Signed up with Northwood almost 2 years ago now . From the initial viewing to contract signing and basic maintenance and safety checks it has been nothing but a pleasure dealing with them .
The staff are very knowledgable and understanding , usually replying same day and eager to sort issues ASAP .
In particular Angela in the office is outstanding and nothing is too much trouble for her and she will make sure things are sorted .
If you're looking to rent , I recommend these guys , they are professional and do a great job finding people lovely places to live .
Cheers , Shaun .... Read more
Tenant
26th Nov 2019 (5 years ago)
C black
I am only giving 5 stars for Angela Brown-McKenley. Since Angela has joined the branch there has been a major change, for the better.
Angela - Thank you for all your help.... Read more
18th Nov 2019 (5 years ago)
I Raiss
Thank you Ryan and Angela for all the help with moving into my new home!
Ieva R.... Read more
Tenant
2nd Nov 2019 (5 years ago)
W Matara
Absolutely disgusting company. They will try to suck money out of you in every possible way. Avoid at all costs.... Read more
22nd Sep 2019 (5 years ago)
Lauren
Very professional, friendly and extremely quick service. Viewed our new home and moved in five days later. Ryan was fantastic and kept us updated throughout. We would definetly recommend. Thank you very much!... Read more
Tenant
16th Sep 2019 (5 years ago)
D Whitsed
Angela and her team are enthusiastic, professional and attentive. Thank you... Read more
12th Sep 2019 (5 years ago)
H Simpson
Staff are friendly and helpful!... Read more
25th Aug 2019 (5 years ago)
G Sohun
Team was very professional, especially Ryan.... Read more
21st Aug 2019 (5 years ago)
R Berenger
Ryan at Northwood estate agents have been very professional, friendly and provided all the information that I need to make a decesion.Thank you very much and looking forward to deal with you again.... Read more
21st Aug 2019 (5 years ago)
D Costi
Having been a landlord and using Northwood services for over 10 years and I can safely say I have continuously been in excellent and impeccable hands. On every occasion I have received a professional and helpful service. Thank you Northwoods Team; special mention to Des and Angela for all your recent hard work.... Read more
Landlord
17th Aug 2019 (5 years ago)
K Waters
Billy and the team were very helpfull with letting our house in Weybridge even though we were outside their normal area. Just shows the power of the internet. Happy to recommend, they played fair and sorted any issues we had along the way.... Read more
Landlord
7th Aug 2019 (5 years ago)
J Torres
Very helpful staff especially Ryan and Angela.... Read more
6th Aug 2019 (5 years ago)
C Burke
I have had a brilliant working relationship with Northwoods Epsom and would highly recommend.... Read more
4th Aug 2019 (5 years ago)
F Clerkson
Wonderful service from the ladies in the office, very helpful and accommodating at resolving issues.
Very quick at responding to requests.
Des & Tracy are joy to deal with.
Thank you.... Read more
2nd Aug 2019 (5 years ago)
G Bern
Excellent service from these guys. As a landlord I've found Bill and his team, especially Tracey, both efficient and helpful. Extremely easy to deal with at a reasonable cost. A well run outfit which I highly recommend.... Read more
Landlord
1st Aug 2019 (5 years ago)
A thomson
A 1st class, efficient and well-run organisation with friendly and helpful staff.... Read more
31st Jul 2019 (5 years ago)
S Nicholson
The team at Northwood always provide great customer service and are friendly, reliable and act professional. I would highly recommend them as agents.... Read more
31st Jul 2019 (5 years ago)
P Murray
Fantastic, efficient and super helpful staff... Read more
14th Jul 2019 (5 years ago)
A Shrimpton
First time user of Northwoods and i am very glad we found one another. I used them to rent a property in Epsom Surrey. They made to process easy and answered all my questions. I found Ryan, and all the other staff really easy to deal with. Ryan is very professional and does not give you the normal robotic script, but a personal service.... Read more
Tenant
12th Jun 2019 (5 years ago)
H Phippard
Such a great experience using this agent. Ryan was so helpful and kept us up to date at every stage. Couldn’t be happier with the service... Read more
3rd Apr 2019 (5 years ago)
J Ware
What a great team of friendly people and great service. Thank you... Read more
22nd Jan 2019 (6 years ago)
S Simone
SIMPLY HORRIFIC. I still doubt the owner is qualified in what they are doing. I never saw my landlady after three years of living at the property, but from conversation she was very rude. After leaving, it took nearly two months to receive back my deposit (which we already had issues with in the first place as they wanted to literally give us nothing back) all because they didn't forward my details to the DPS, it was all unnecessary stress that was not needed and shouldn't have been my job to chase up and call nearly every day.... Read more
Tenant
7th Sep 2018 (6 years ago)
M Denis
If I could give zero stars I would, myself and partner were both looking for a property found a studio flat we informed them of our wages and they seemed happy we could afford it, they took our deposit money they told us AFTER that they feel we wouldn't be suitable pulled out from the deal and they refused to give our money back well that was £200 down the drain, would highly avoid bunch on con artists!... Read more
Tenant
10th Sep 2017 (7 years ago)
S Lindsay
Having rented for 10 years this was the worst experience I had encountered (and expensive). The fee's were unjustified and in some cases a literal joke. I had to pay for my wife to be credit checked and referenced.... neither of which happened as she did not work, but was still charged in the region of £200. I could not fault the property, just a shame it was managed by a business which had no concept of customer service and 'tells you' as opposed to works with logic and common sense. For sure the worst estate agents I have dealt with, but in the market you can't choose you agent, you choose the property, just be prepared to pay the price as these guys know how to charge a fee, as well as this if you question anything, don't expect a reasonable response, I was blown away by the aggression, complete lack of common sense and customer service by the agent managing our property.... Read more
Tenant
21st Jan 2017 (8 years ago)
N GEN
Was supposed to buy a house with their help and that turned out to be a disaster.. Not trust worthy.. Do not recommend!... Read more
Buyer
27th Apr 2016 (8 years ago)
L Kavanagh
Northwood provide the best service for landlords like myself who live over sea. The saying 'let and then forget' defiantly lives by it's name with this agent. Guaranteed rent was the best choice I made when deciding to let my property. The guaranteed rent scheme was explained to me in full detail by the director and he really made me feel reassured that my property would be kept in the condition of the way I require it to be. I feel that my property is safe and taken care of with this agent. No landlord likes to spend more money than they have to, but I'm always notified straight away of any maintenance issues that need to be carried. I would defiantly recommend this agent to any landlords that are looking to let their property, I look forward to continuing doing business with Northwood, Sutton.... Read more
Landlord
24th Jun 2014 (10 years ago)
K London
We purchased our house through Northwood in Sutton. Natalie was extremely helpful in dealing with a very difficult vendor given the number of issues that came up before we were able to exchange. She was also great in showing us other houses before we made our decision. She was always professional and punctual without being too pushy as most other estate agents are. We will definitely consider Northwood should we decide to sell our house in the future.... Read more
Buyer
30th May 2014 (10 years ago)
J Fretwell
Rented a property through this agent a few years ago. Had a smooth check in and check out. Staff were very helpful and prompt if I rang up about a query. If I was to ever rent again, this agency would be the first I would contact.... Read more
Tenant
16th May 2014 (10 years ago)
S Wright
Staff were very helpful. I was given a very warm and friendly welcome when I came into the office.
I was reassured that I would be updated of any new properties and was explained in detail of their deposit, fee's and any other payments.
Would defiantly recommend, Northwood Sutton.... Read more
23rd Apr 2014 (10 years ago)