D Palote
Avoid this agency, they are very unprofessional! Just to make a little more clear, I had arranged a viewing for a property ( I told to my husband to take off and left my daughter with her nana) to be on time there, I was there with 5 minutes earlier and because I didn't found the number of the house, I call to let them know I am there. Guess what, the lady on the phone said my viewing is cancelled. Well why they didn't sent me a message at list with 1 h before, well juat they do not care about their customers. Just don't lose your time with them.... Read more
1st Jun 2021 (3 years ago)
J Jones
Brilliant service from all the staff at A.C, friendly, straight forward and professional to deal with.... Read more
3rd May 2021 (3 years ago)
A Anonymous
Does not accept part DSS even with guarantor, do not recommend this estate agents if your part or full DSS.... Read more
Tenant
6th Mar 2021 (3 years ago)
D Patten
I have nothing but good words to say about A.C Estates, helpful, friendly and caring.... Read more
19th Jan 2021 (4 years ago)
K Jerman
They do not answer my email after going to the trouble of emailing them
I would not give them any business as they only seem to care about making money and have found them very unhelpful.I WOULD NOT RECOMMEND THEM.
I did not receive a reply until after I put the above review on hear. They claimed they replyed but I did not receive it
They have since had the Fence repaired.
The property is still in disrepair.... Read more
25th Feb 2020 (4 years ago)
R Dowlo
I’ve only been using this agent to rent my property for a year but so far all is good and I am extremely happy with the way I have been dealt with. Hopefully many more years of a landlord/agency relationship will continue.... Read more
Landlord
15th Feb 2020 (4 years ago)
C Stephenson
A C ESTATES has been very helpful over the many years I have been renting garages from A C Estates. Every request I've made has been dealt with efficiently and courteously. I have no hesitation in recommending A C Estates, the best letting agent I've used in Hornchurch.
C.Stephenson... Read more
Landlord
9th Feb 2020 (4 years ago)
B Lowdell
Excellent service all round! Would highly recommend AC Estates. Great company with good customer service, always polite and professional, and there when you need help or advice, nothing is too much trouble. Thank you AC Estates... Read more
4th Feb 2020 (4 years ago)
M Dand
DO. NOT. USE. THIS. BUSINESS
Apart from a complete lack of any understanding of what Customer Service actually is, towards tenants or owners, my experiences over the years have been, but not limited to;
Property mismanagement
Fiscal Theft
Ignorance
Ineptitude
Abhorrent communication
This company treats tenants like dirt and owners like they’re a walking wallet that they can just dip in to as/when they’re own mismanagement leaves them short.
AC Estates was fired with them still owing me north of £200 in relation to an electricity bill that belonged to a tenant who was long gone – AC Estates had no interest in investigating, communication or finding a timely resolution.
Would never, EVER, use this company again.... Read more
Landlord
4th Feb 2020 (4 years ago)
Maria
Fantastic customer services, very helpful and understanding. From the staff in the office on the phones to the estate agents we’ve met in person everyone has been polite and there if we’ve needed advise. Thank you A.C estates.... Read more
25th Oct 2019 (5 years ago)
M Shakeel
Very helpful people. Genuine British behaviour. Polite , friendly and kind helpful people.... Read more
14th Oct 2019 (5 years ago)
P Burrell
Lovely people always there to help you... Read more
14th Sep 2019 (5 years ago)
P K
I have used AC Estates to rent and manage my properties for over 7 years. Their service has always been excellent in finding and vetting tenants. They take care of all the paperwork for the landlord insurance cover and carry out minor repairs at a reasonable cost.
I live abroad so for me it is very important that the letting agent is trustworthy and efficient and can take care of everything. I don't normally write reviews but because of the service and peace of mind that they have given, I am happy to highly recommend them.
... Read more
Landlord
12th Mar 2014 (10 years ago)
D barham
Friendly staff. Helpful. Don't charge too much-unlike some letting agents.... Read more
11th Mar 2014 (10 years ago)
A Pearson
[ THEY DO WHAT IT SAYS ON THE WINDOW ] I HAVE USED ACESTATES FOR MANY YEARS AND THEY GIVE A VERY GOOD HONEST AND FRENDLY SERVICE.... Read more
11th Mar 2014 (10 years ago)