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  1. Home
  2. West Kent Housing Association
West Kent Housing Association Logo

West Kent Housing Association

101 London Road, TN13 1AX
West Kent Housing Association hasn't listed any properties for sale in the last 6 months. This could be because the agent specialises in lettings, or the branch may be closed. West Kent Housing Association does have 55 reviews, with an average score of 2.7/5 If you're looking to sell in Sevenoaks, you may want to choose an agent with more experience. Covering this area are other estate agents, such as Maison Partnership and Sunflower Lettings - Sevenoaks. However to see who will objectively do the best job selling your home, make sure you use our comparison tool.

Opening hours

  • Monday 8:45am - 5:15pm
  • Tuesday 8:45am - 5:15pm
  • Wednesday 8:45am - 5:15pm
  • Thursday 8:45am - 5:15pm
  • Friday 8:45am - 4:45pm
  • Saturday Closed
  • Sunday Closed
View all details

West Kent Housing Association Reviews (55)

Have you used this agent?
  1. 31% 5/5 Stars
    31%
  2. 13% 4/5 Stars
    13%
  3. 4% 3/5 Stars
    4%
  4. 2% 2/5 Stars
    2%
  5. 51% 1/5 Stars
    51%
All (55)
Seller (0)
Buyer (0)
Landlord (1)
Tenant (13)
General (41)

T Blakey

1/5 Stars
What’s the point in having a callback system if you never get called back? It’s supposed to keep my place in the queue, but obviously not... Read more
13th Jan 2025 (27 days ago)

R Wood

1/5 Stars
Would not have any stars. This is all fact. If you don't pay your rent owing thousands of pounds and you're a hoarder plus your garden is impassable wkha will give you all the help you need costing thousands of pounds. If you pass away the day after you are buried wkha will have half a dozen contractors in the property, because they are loosing money. If you have cancer and don't no If you are going to live or die and don't owe a penny in rent then wkha will make you wait or do nothing. The ceo and board members will not even grant the tenant's a meeting to sort things out. What part of the word charity applies to wkha. This estate has never been in such a mess and still nothing is done.The same tenant has a leaky boiler wkha reply, put a bowl under the leak and wrap a tea towel around the pipe, we will pop round on the 24th of January to sort out the problem. Leaky boilers are dangerous, but the emergency plumber who supposedly has to come and make sure everything is safe couldn't be bothered to attend, because he has no parts or materials to do the job, this is a so called professional plumber supplied by brenwards contractors and every tenant is aware of them,a plumber with no equipment there's a first.... Read more
8th Jan 2025 (5 weeks ago)

J Wood

1/5 Stars
My poor friend who is going through chemotherapy rang West Kent Housing yesterday because her boiler was spewing out water. She was told to put a bucket under the boiler and wrap a tea towel round the pipe. They made an appointment for a plumber to come out to her on the 24th January!!!! Almost 3 weeks away. My husband then called and they promised to send a plumber out that evening to fix the problem. The plumber called her and said there was no point in coming out because he doesn't carry part's! Seriously , a plumber with no part's!!!! He needed to seal a plastic pipe, it isn't Rocket science! So now she is on possible 1 of the coldest day's of the year stuck at home, suffering with Cancer, going through chemotherapy with no heating or hot water ????! West Kent are supposed to be a charity organisation with care and compassion for their residents in my opinion they are nothing but a cowboy firm of profiteriers who care nothing for people and are just interested in their profits. SHAME ON YOU WEST KENT! I pray to god that this lady is going to get through this! SHAME ON YOU!... Read more
8th Jan 2025 (5 weeks ago)

J Hucklesby

1/5 Stars
Truly awful. As a private owner impacted by WKHA’s shoddy maintenance of their properties I’m astounded that WKHA refuse to acknowledge my reporting the issue to them because I am not their tenant. Moreover, their tenant has reported the issue to them over a year prior, and their own review and approval of work completed on their properties at the time must have identified the issue. Or maybe their services are merely the goose that lays golden eggs for them whilst they sit on their hands?... Read more
13th Dec 2024 (8 weeks ago)

L Rusbridge

1/5 Stars
Disgusting customer service I have a leaking tap and put a order in for it to be repaired I have to wait 21day + for them to come out and I'm on a water meter do they think there tenants are made of money we are in the middle of a living crisis they don't care about there tenants as they would class this as a emergency I feel... Read more
Tenant
3rd Oct 2024 (18 weeks ago)

L Wilson

1/5 Stars
Absolutely rubbish, don’t want to fix issues in homes that they haven’t built properly in the first place, send wrong people for the jobs appointed and don’t even arrange appointments properly just turn up without. !!... Read more
23rd Aug 2024 (24 weeks ago)

josie

1/5 Stars
They house convicted murderers next to vulnerable young girls, and allow them to make death threats. They tell me to wait 5 weeks to fix my hot water, the best they can do is in a week, no hot water for a week now thanks west kent. Tell me to use a kettle, I don't have a kettle. Tell me to carry water from kitchen to bathroom, I can't it's too heavy, I pulled my stomach last time, and because I had surgery on it I pulled it and was in pain. Also, this organisation allows drugs, antisocial behavior, threatening behaviour and convicted killers to threaten and inflict fear on their other tennents. They protect criminals and do not safeguard their vulnerable tennants. If you are thinking of renting or buying one of these properties I seriously advise you to save yourself the stress. You have no idea who you could be living next door too. Their staff are incompetent liars and pretend things haven't been reported when they most certainly have. The "manager" stops you making a formal complaint. https://www.kentonline.co.uk/kent/news/man-committed-motiveless-and-se-a22084/ Take a look at this, this is what they have living in a residential area around vulnerable people. See for yourself. They absolutely will not let you speak to the person incharge as it "goes against their policy" no its because you don't want them to know their staff have been failing to safeguard and follow through with what they are supposed to be doing. There is so much I could tell you, but there isn't enough space here. West kent, take a hard look at yourself! And I sincerely hope the person incharge sees this! I hope she isn't as Incompetent as the rest of you. I would like to add, their solution to their tennants criminal behaviour, is asking you to maybe consider moving. Or maybe you should take accountability for your tennants? When you speak to them it is like speaking to a brick wall. They do not have any empathy for their tennents well being, physical and mental. I hate leaving negative reviews, but this is very serious and should be known. Worst housing association award goes to west kent housing ????????... Read more
Tenant
23rd Jul 2024 (6 mo. ago)

K watson

1/5 Stars
Plumbers, soon as you open the door and they see your skin colour, the mood change. Accused of putting something down my toilet that I have never used and or seen, telling me they will recharge me. 1st plumber said that I also must have put a hole in the pipe then notice that the hole was there all along and covered in mastic, I fee so unsafe and anxious has a single mother in my home. Feel like I can’t call Wk for any repairs now because some man will come and intimidate and judge me what a world. If it wasn’t for my kids honestly... Read more
11th Jul 2024 (6 mo. ago)

P Curtis

1/5 Stars
Terrible organisation, couldn't run a bath.... Read more
22nd Jun 2024 (7 mo. ago)

S smith

5/5 Stars
Very good landlords... Read more
Landlord
22nd May 2024 (8 mo. ago)

mick

5/5 Stars
Very friendly staff and helpful..... Read more
16th May 2024 (8 mo. ago)

R thresher

5/5 Stars
Friendly willing to help if can... Read more
8th Apr 2024 (10 mo. ago)

I Percy

1/5 Stars
Writing politely a review on West Kent Housing is quite a challenge as is even awarding a star but I will give it a go by giving you an insight into an issue and how they deal with it or in this case not. The issue is of noise and lack of sound proofing which make the property unfit for purpose. It appears to be a poorly done conversion at some stage of construction of semi detatched houses in to 2 flats of which a family live in a 2 bed above and a single bed dwelling is below, spaces to live, places to grow my eye. The design is such that the vibration of walls, ceilings, doors and light fittings along with the thud and thump of foot along with the accompanying noises of a family living a carefree life above make it unbearable below. You don’t live here you just exist suffering the torture of noise daily of which there is no escaping unless you or your neighbour above go out, yay covid. The affect on your mental health is tremendous ie high stress and anxiety levels that cause you constant heartburn and the feelings hopelessness all the while paying for the privilege. Believable in a property & with a housing association of such quality there are other issues which I wont go into here as I could create a tome longer than war and peace, this is already heavily edited to fit. I made the first complaint 8+ years ago to the housing officer at my 6 month tenancy review to which he replied, 99 percent accurate as i can remember "dont say that it cost five thousand pounds to do the ceilings in these properties". The general consensus from above and below in this street is that West Kent are as much use as a chocolate tea pot, I’m being polite, anyhow complaint made, reply received on his merry way he went. Fast forward 8 years and a number of emails later with no response other than an email twice to say that someone will be in contact in a specified timeframe, I still have copies of these. No contact was ever made, 2 phone numbers with accompanying voice mail or answer machine never called nor an email from an inquisitive person as to what the problem may be. That is until I made a polite comlaint on social media and would you believe it, I was contacted, once, by someone who was promised to contact before who knew nothing of my prior email appeals. I recieved one phone call with apologies for the problems I had been having with no one contacting me and a promise to look into the issue by checking the sound report after the ceiling had been done, they would contact me again with what they had to say. Time passed with no contact so I chased up and again was met with apologies and the remark of “didn’t X person contact you regarding this” this is another of the original people meant to contact me, obviously they hadn't, why break a habit. I was told the report wasn't done , again some more looking into it and more promises of contact. Obviously no contact so again I chased up, more apologies and now the reoprt had been lost, forgive me for being a cynic but I smell pants on fire which makes me believe the ceiling lowering was for another purpose. Once again more promises of contact of which to this day has been none, so this depressing situation continues. It appears the only way to get a response from a company is through shaming via social media or in this case a brief acknowledgement to only be forgotten again but I can guarantee with a housing association of such quality that if you had the misfortune of falling behind on rent or you withheld it due to the property being unfit for purpose, they would contact you frequently via phone or letter as though you were old penpals. As you can see from what I have written from my personal experience that I would recommend West Kent as highly would a sane person an all inclusive execution by anti aircraft gun or mortar holiday to North Korea. West Kent truly are a shower of pig excrement.... Read more
Tenant
2nd Mar 2024 (11 mo. ago)

P Simmons

1/5 Stars
Bunch of Useless Robots that refuse to Consider Alternative Options to Anything that is Not within their Pre Learnt Customer Services Script or too busy covering their own backside whilst Tenants & Their Pets are Left to Suffer... Read more
Tenant
21st Feb 2024 (11 mo. ago)

G Bishop

5/5 Stars
Great service... Read more
9th Dec 2023 (1 year ago)

A George

5/5 Stars
One of Kent Housing provider... Read more
30th Nov 2023 (1 year ago)

J W

3/5 Stars
It's a housing association the most recent call was concerning rent payments as online services are down and couldn't get a balance. To be honest the lady on the phone was very helpful also gave me some good advice about how to figure out rent for the year then month.... Read more
22nd Oct 2023 (1 year ago)

C Hollands

5/5 Stars
Saved my arse in a tight spot. Thanks for having me gals and for all the care and support everyone has given <3... Read more
24th May 2023 (1 year ago)

N Drummond

1/5 Stars
Not too bad when living with them but a nightmare trying to exchange, no one knows what they’re doing say one thing then say another. Drag their heels had a full 42 days but still not completing exchange. Staff are absolutely useless from allocations.... Read more
4th May 2023 (1 year ago)

L Farrell

4/5 Stars
Have things to sort out still.... Read more
1st May 2023 (1 year ago)

J Smith

1/5 Stars
Very very rude staff at the customer service desk/phone lines and also they try to through a law at you when it's not even a law in our circumstances...they also reckon they can do what they won't...I fill sorry if there CEO finds out how there team is working...very shocking... Read more
10th Mar 2023 (1 year ago)

S Clabon

1/5 Stars
SEAN RICHARDS, JULIE TERRY, SARA WALMSLEY AND RUTH COX PLUS HIGHER UPS PROTECT BULLIES OF THE VULNERABLE AND PEOPLE THAT IGNORED LOCKDOWN RESTRICTIONS HAVING 14 PEOPLE FROM 14 HOUSEHOLDS INSIDE AND STAYING OUT AT XMAS 2020 WHEN PEOPLE WERE DYING. BECAUSE ONE OF THEM IS A METROPOLITAN POLICE OFFICER.!! TO COVER IT UP THEY LIE AND TRY TO EVICT THEIR SICK AND DISABLED TENANT EVEN WHEN THEY ARE ABOUT TO HAVE A STROKE OR DIE.... Read more
21st Feb 2023 (1 year ago)

R kadampattu

1/5 Stars
0 stars, Really shocking and frustrating with this WKHA behaviour. They constructed 4 new houses just 1 meter away from my house. Since beginning this construction they are troubling us including my under 3 years kids in various ways such as throwing rubbish, tags, wood and brick pieces, cements, their workers throwing cigarettes buds, and they always says bad languages. Listen guys very careful with these people if running any project in your area. Because they always wanted to breach the planing permission. They have started constructing few steps and a man heights wall infront of our main door which is out of permission. We then approached councillors and then they came in and asked their engineer to STOP. I don’t know who gave them permission to construct these houses just a meter away from a property which is absolutely wrong and blocking our sunlight and privacy. On top of these nasty things they started construction since last 2 years and they have promised us to complete this back in July 2022. So far no completion yet and the area is completely messy and blocked all of us parking area. This company is doesn’t have a logic or standing SLA or not even considering CSR policies by caring neighbourhood when construction is going on. Sometimes without even a single notice they used to block our front door pathways and asking sorry when emails them. Really frustrated with their behaviour. They have surveyed my house prior construction and house was in good condition. Now we got many damages just in the construction side of the property. I am asking them many times to repair it since last February 2022 but no resolution yet. I don’t know who is WKHA’s CEO but not sure how your company running like this without respecting society and the people brought their houses their hard earned money. You guys destroyed and not providing any support this is your company policy??? How can you sit over there when your people behaving and doing all these nasty things to others property and without inspecting what’s going on there?? Recent eg: their steel fence fell down to my front main door and it’s broken and damaged, also our house name board got fell down but luckily coz of it quality doesn’t damaged. Their workers came and removed the fencing and refix the name board. When I report this issue to WKHA they are asking evidence. See how rude they are. Doesn’t know how to respect neighbours and carry out the project within the right time frame without harming others property. Also remember to appoint your own surveyor as they appoint their surveyor and they will play some drama in the background. I don’t wanna give this review actually, but I requested them various times and waited so long. But I don’t treating fairly from these local authorities. Really frustrated and they damaged our house. So very careful with this people. Good luck with next project well performers!... Read more
15th Feb 2023 (1 year ago)

A P

1/5 Stars
Another Housing Association who like to issue threats to people. West Kent Housing Association are another bunch of uncaring bullies.... Read more
31st Jan 2023 (2 years ago)

P Fearn

4/5 Stars
Only been a tenant for 2 years but since moving here from DARTFORD council ,west Kent have been good.... Read more
Tenant
30th Jan 2023 (2 years ago)

M Gray

4/5 Stars
My mum lived in a West Kent house for over 65 years, first with SDC, then with WKH. When she died earlier this year, they acted with sensitivity and were always dealt promptly with repairs. I would like to say Thanks for many Happy times in the house, as a child and while Visiting Mum.... Read more
11th Nov 2022 (2 years ago)

Nifty

1/5 Stars
if you are given a stock survey, house inspection, repair inspection or any other requiring by west Kent housing where they or any other company that is employed by west Kent housing physically come into your home or private space to take pictures, do not allow them to do so. they will take pictures of every room including private possessions usually 100+ pictures. they are breaking GDPR rules. they will claim they have the right to do so, however they do not. they are only allowed to take pictures of building works needing repair. they will build a portfolio of your contents, what do they do with said pictures and where they hold them is unknown . if they insisted, close your doors to your bedroom, bathroom etc they do not have the legal right to open closed doors. also, print your name and address on labels or sheets of paper and put them on contents you do not wish for them to take a picture of. they are not allowed to take pictures of anything with your identity.... Read more
6th Aug 2022 (2 years ago)

D webb

1/5 Stars
I asked my housing officer months ago about the washing rota had been interfered with my name had been taken off still nothing been done except got asked to change my time to suit other people which I refused... Read more
4th Aug 2022 (2 years ago)

A (AllyB)

5/5 Stars
As always, I was welcomed and treated to a coffee, and my dog given a bowl of water. My issue was immediately resolved.... Read more
23rd Jun 2022 (2 years ago)

M Knapman

1/5 Stars
Took a day off of work as I had a plumbing appointment booked in between 12:30 - 5:30, waited in all day and the appointment wasn’t attended. They sent me a text at 4:46pm with an appointment for the same time the following day. Following day whilst at work I receive a voicemail to say the engineer is available this morning, can I call back if I am home. Called after work, sat on hold for 20 minutes, get to ‘next in the queue’ and the phone line cuts off.... Read more
14th Jun 2022 (2 years ago)

M Harwood

5/5 Stars
I have been a west Kent tennant for 30 years and I say they are good land lords yes sometimes you can have problems but they can be sorted out I know a lots of other councils and they are not like other housing associations... Read more
8th Jun 2022 (2 years ago)

M thorn

1/5 Stars
I keep reporting anti social behavior our neighbour hood advisor doesn't seem to be doing anything to avoid this but after meeting after meeting nothing I've only been living here for 3 months now had enough now also he knows its waking up my 9 month baby everynight I'm sick and tired of it... Read more
Tenant
20th May 2022 (2 years ago)

L Callaghan

5/5 Stars
Always a friendly helper on the end of phone, my problems are delt with very quickly.... Read more
5th Feb 2022 (3 years ago)

J Carpenter

5/5 Stars
Couldn't rate them any higher!... Read more
1st Jan 2022 (3 years ago)

M Amao

2/5 Stars
Reported bas air quality with insects bitting, the fumigation took three years to deal with, whilst the dusty air inside is yet to be addressed. Front door damaged since 7 years, only patching it, door had been repaired few times, insects, warms and big space for air,draft on the door: yet they insist on more patching. Over grown trees at back garden with insects bitting residents that we cannot open windows for fresh air reported for years with no response only they're still considering what to do. Pictures already sent to them with little or no response.... Read more
Tenant
26th Sep 2021 (3 years ago)

N bascombe

3/5 Stars
Nice offices...... Read more
11th Aug 2021 (3 years ago)

S moir

4/5 Stars
Reasonable... Read more
17th Feb 2021 (3 years ago)

S kingham

5/5 Stars
Hi just had a new front door fitted guys were great and i am so please with end result... Read more
28th Aug 2020 (4 years ago)

K Evans

1/5 Stars
Garage got flooded last year due to soak aways not being maintained. No help in providing facilities to clean or get rid of damaged goods and tools, no rent free period to assist with the above and top it all they have just put the rent up whilst acknowledging that these garages are prone to being flooded and have offered me an alternative which I'm waiting for.... Read more
Tenant
28th Jan 2020 (5 years ago)

L Thresher

5/5 Stars
They r really palite... Read more
24th Dec 2019 (5 years ago)

Boxerlewy

1/5 Stars
No hot water vulnerable adult with a child rang them up out of hours they dont have anyone rang this morning spoke with a very rude woman. Will have to wait until tomorrow for boiler to be fixed. (UPDATE ITS BEEN A WEEK AND STILL NO BOILER FIXED ALSO CANNOT USE MY COOKER PLUG AS ITS FAULTY SO NO COOKER EITHER!) Oh well I know who isn't getting their rent this week! Btw we have only just moved in!!... Read more
Tenant
6th Oct 2019 (5 years ago)

A Fisher

1/5 Stars
Not at all welcoming and the reception staff were quite rude by totally ignoring us on our arrival, they were not on the phone either.... Read more
28th Sep 2019 (5 years ago)

J Simmons

4/5 Stars
If you like the circus, you'll love WKH. Lots of jumping through hoops!... Read more
29th Mar 2019 (5 years ago)

B Buzz

1/5 Stars
I am a vulnerable adult with additional needs who is also homeless. They don’t care if you’re severely disabled or not. I ask to speak to the housing manager and the answer is always “they’ll call you back” but never do. These guys are a bunch of neglectful people who don’t care about their applicants/tenants well being. Don’t bother with these guys they are as useless as they come. If there was an option for a rating below 0 I would gladly do a -5 stars... Read more
Tenant
29th Mar 2019 (5 years ago)

M ovens

1/5 Stars
My partner has been on the housing register for just over a year now, she has 3 children under the age of 5 with no support where she is currently living, a application for a medical was put into west Kent housing on the 3rd of December 2018 and as of now nothing has been done about this. I appreciate that there are a lot of people waiting but every time she has rung west kent housing to see what's happening they say its in the process of being looked at. Today she rang and they said that they haven't even looked at it. This is not on and needs to be sorted as soon as possible.... Read more
4th Feb 2019 (6 years ago)

R Greenan

5/5 Stars
Care for their tenants. Well managed and fair organisation... Read more
16th Jan 2019 (6 years ago)

K Raggett

5/5 Stars
Very good... Read more
11th Sep 2018 (6 years ago)

T tavares

5/5 Stars
Excellent association... Read more
1st Feb 2018 (7 years ago)

S Darkmagi

5/5 Stars
Friendly staff and well managed. Always aiming to go the extra for their clients.... Read more
22nd Jul 2017 (7 years ago)

J Belcher

4/5 Stars
A highly recommended Social Housing provider - Not for profit organisation.... Read more
28th Jun 2017 (7 years ago)

Richard

4/5 Stars
Very polite and friendly staff... Read more
27th Apr 2017 (7 years ago)

L hay

1/5 Stars
I reported that my hot water system was leaking around 2nd feb. Someone came out 8th feb to look & said needed to order parts. I phoned mon 20th feb to be told someone would ring me back to arrange an appointment. No one has called me. Its been 3weeks now that my water has been leaking .i have to turn it on to flush toilet then turn it back off again as it runs all over my garden & aswell no hot water .have to wait 2 1/2 hours for emersion to heat water as . As fast as it is heating water it leaking out .also costing so much on electric. I think this is way to long to wait for a repair. How much longer will it be before it is fixed.... Read more
Tenant
20th Feb 2017 (7 years ago)

tightspeedos

1/5 Stars
over the christmas period the central heating system broke down again one month after they had fixed it? rang the out of hours service got offerd fan heaters no on call engineers to fix heating this is for a 90 year old lady what a crap lot of bodgers you are paid out for a local heating expert to fix it i will be claiming this back... Read more
Tenant
29th Dec 2016 (8 years ago)

C Gray

1/5 Stars
been without heating for 3 nights and they still have not fixed my boiler. freezing cold winter nights and they don't seem to care... Read more
Tenant
21st Jan 2016 (9 years ago)

A Huntley

5/5 Stars
Staff are always pleasant and helpful... Read more
28th Jul 2015 (9 years ago)
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