Homes are lovely and the setting is wonderful but they are let down by their poor customer service. Emails go weeks without response and issues aren't resolved.
9 months we've been waiting for a replacement door. We've already had one winter where it let out warm air.
3 months we've been waiting for two windows be fixed.
I've had a builder tell me an issue with my driveway was my fault because I bought a house on a slope (we bought off plan).
Thakeham do not have the 5* customer service they promote.
They claim on their billboards to have completed a shop and Community Hub. It's still a shell of a building. They also claim to have invested in sports facilities, no idea what these are.
I would avoid if you can.... Read more
12th Sep 2022 (1 year ago)